The Autobarn Volkswagen of Evanston

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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
491 lifetime reviews. Includes reviews of The Autobarn Volkswagen of Evanston from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 12, 2019

    Can't speak highly enough of Xavier Rios...professional, knowledgeable, communicative, and not driven to pressure his customer. Hadn't bought a car in... 15 years, and a good part of the reason was because I despised the interactions with adversarial, pressuring car salespeople. My experience with Xavier was nothing but excellent, however, as he understands that the car buying experience is about customer service...not tactics, games, or gimmicks. I will not only be recommending him to family and friends, but will also likely not wait another 15 years myself to purchase my next car. Wonderful experience, start to finish, and love my new (used) car!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 10, 2019

    I leased my 2015 Tiguan for 4 years and decided to purchase the car. I was approved for an auto loan through a bank, which who I was going to go with.... However, the process of finalizing the lease buy-out with the bank and VW Credit (They are separate from the dealership.) was awful, more so from the bank's side. I spent 2 days speaking with both parties; each time was over 2 hours. I decided to go directly to VW Autobarn Evanston where I had leased the car. I should have started here. Xavier Rios greeted me immediately and offered his assistance. He patiently listened to my situation and quickly starting working on the process. He and his co-worker had a solution for me within less than an hour! I purchased the car and feel very confident that Xavier and the VW Autobarn Evanston will continue to offer quality service whenever I go back.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 6, 2019

    The staff at service was terrific. Eager to book my appointment for an oil change on my 2017 Alltrack, eager to check me in the next day, and most importantly,... they recognized me and I am rarely there. Alex Reyes made sure I had his card when I was leaving in case I needed anything else!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2019

    I was adamant that my next car would only be a VW. Chose this dealer after seeing reviews. First impression of the dealer when i called was positive and... then when i walked in to see the car, I met Slobodan Rankovic(Sales person). He guided me through the process and he was honest. We had a conversation back and forth instead of him trying to sell something to me which I appreciated a lot.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2019

    Whenever I come here, the employees & staff always make my experience as pleasant as possible, and because of that, I never go anywhere else. They always... try their best to accommodate to my needs, whether it's making sure my car service is finished when I need it, or changing parts of my car to make sure it's up to date even when I sometimes forget. They definitely deserve all 5 stars!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 28, 2019

    Staff was very friendly and helpful when I dropped off my car on Saturday morning. The goal was to have everything finished that afternoon. I got a call... saying they were hoping to have everything finished that day. If not Saturday then Monday. Monday came around and no calls. I called multiple times that day and was unable to get ahold of anyone. Tuesday I received a text saying the car was ready. Spent $2,000 and they didn't even clean it. They ran it through the wash, but never dried the outside so there were spots and streaks everywhere. Didn't bother vacuuming or doing anything inside. Overall, disappointing. Poor communication and I've come to expect a clean car after spending that kind of money. Isn't that why we go to the dealership in the first place? Will not be going back here.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2019

    Went in knowing what i wanted & made the process super smooth. Answered all of my questions & concerns. Would definitely recommend to family,friends &... everyone. Loved.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 27, 2019

    They did what they needed to to find us a car with the features we wanted. The car also had a full tank of gas.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 26, 2019

    Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service.... We did not purchase our vehicle at the Autobarn in Evanston but he Autobarn was the best of the best. The entrance to the Service Dept. is not as prominent from the street as at other dealerships. I parked and walked into the showroom to get direction. The general manager greeted me and walked me over to the service door so that I clearly understood how to gain entry. Once inside the service area, I was greeted by Terrence, the service representative, who was both personable and knowledgeable. Our 2016 Touareg has very low mileage--less than 4K miles--ironically, we have transported the Touareg more miles than we have driven it., Our annual service was due. Since we have recently relocated to the area, Terrence welcomed us to the dealership, created a new client profile, reviewed our previous services, and recommended the three year/30K servicing under our service contract. The car was promptly serviced and washed and dried with care. This was a very satisfying experience from the showroom to the service department.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2019

    Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friendly... people too

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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