[{"id":222548,"personPtyId":39070436,"firstName":"Patrick","lastName":"McDonald","titleText":"Certified Sales Specialist","emailTxt":"pmcdonald@autobarncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/9073d67871ae.jpg","drDealerId":18977,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"1396310400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":138313,"personPtyId":37330442,"firstName":"Narcis","lastName":"Agic","titleText":"General Sales Manager","emailTxt":"nagic@theautobarn.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/users/rnugent/3c74b430-fffa-4b22-b7e6-1f9d94822d95.jpg","drDealerId":18977,"dealerEmpStartDtUtc":"907200000","industryStartDtUtc":"715305600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":191600,"personPtyId":39442252,"firstName":"Mario","lastName":"Grbavac","titleText":"Sales Consultant","emailTxt":"mgrbavac@autobarncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/users/autobarntb3/cd450668-3eba-4554-95fe-a0c3044e5b2a.jpg","drDealerId":18977,"dealerEmpStartDtUtc":"1362096000","industryStartDtUtc":"1362096000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493765,"firstName":"Iryna","lastName":"Olshanetska","titleText":"Certified Brand Specialist","emailTxt":"jolshanetska@autobarncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":237825,"personPtyId":39041085,"firstName":"Goran","lastName":"Bijedic","titleText":"Sales Consultant","emailTxt":"gbijedic@theautobarn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/5ed87fa21773.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":308580,"personPtyId":37329185,"firstName":"Vic","lastName":"Jalili","titleText":"General Manager","shortBioText":"Vic Jalili has been a member of Management here at The Autobarn Volkswagen since early 2000. Vic is dedicated to 100% complete customer satisfaction.","emailTxt":"vicjalili@theautobarn.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/9860036ba91f.jpg","drDealerId":18977,"dealerEmpStartDtUtc":"967766400","industryStartDtUtc":"967766400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":493757,"firstName":"Yoram","lastName":"Gorges","titleText":"Sales Consultant","emailTxt":"ygorges@autobarncars.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493770,"personPtyId":39271608,"firstName":"Sharon","lastName":"Hanzlik","titleText":"Business Development Center Manager","emailTxt":"shanzlik@autobarncars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493813,"firstName":"Takashi","lastName":"Nishikata","titleText":"Sales Manager","emailTxt":"tNishikata@autobarncars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493761,"personPtyId":39070427,"firstName":"Ania","lastName":"Kowaleska","titleText":"Sales Consultant","shortBioText":"My goal is to match you with the best deal possible!","emailTxt":"aKowaleska@autobarncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/ed26ea6e35d6.jpg","drDealerId":18977,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":24586,"personPtyId":37320870,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"rfisher@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false},{"id":171616,"personPtyId":37322491,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"khitko@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false},{"id":325045,"personPtyId":37322154,"firstName":"AutoBarnTB3","lastName":"Admin","titleText":"Admin","emailTxt":"AutoBarnTB3@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":191591,"personPtyId":33964140,"firstName":"Carl","lastName":"Ginsberg","titleText":"E-Commerce Director","emailTxt":"cginsberg@theautobarn.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":515777,"personPtyId":41587329,"firstName":"Penny","lastName":"Drmac","emailTxt":"pdrmac@autobarncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false},{"id":330067,"personPtyId":37325650,"firstName":"rrvfisher","lastName":"Admin","titleText":"Admin","emailTxt":"rrvfisher@aol.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18977,"certifiedEmployee":false,"deptDscrp":"Management"}]

The Autobarn Volkswagen of Evanston

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
338 lifetime reviews. Includes reviews of The Autobarn Volkswagen of Evanston from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 17, 2018

    I could definitely tell this dealership cares about their customers. Patrick was very friendly and personable and easy to have a conversation with. Everyone... there made you feel like you are welcome and were professional. Patrick was not pushy or intense, which we appreciated, and was willing to listen to our reasoning and budget needs. Overall I am very satisfied with the service I recieved and I couldn't have asked for a friendlier salesperson.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick McDonald

    Certified Sales Specialist

    (5.0) 25 reviews

  • 5.0 out of 5
    September 15, 2018

    Shopping around for a car is never easy. After going to 3 different dealerships around the Chicagoland area in one day, I had almost given up hope until... I decided to visit VW of Evanston and see what they could do for me. I walked in a little past 8pm, thinking it would be too late but everyone I spoke to seemed willing and ready to help me. I'm just so impressed by the customer service, the care and most of all the willingness to work with me. Thank you VW of Evanston, your team is simply amazing!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick McDonald

    Certified Sales Specialist

    (5.0) 25 reviews

    Iryna Olshanetska

    Certified Brand Specialist

    (5.0) 6 reviews

    Goran Bijedic

    Sales Consultant

    (5.0) 8 reviews

    Vic Jalili

    General Manager

    (4.8) 28 reviews

    Takashi Nishikata

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 11, 2018

    First time at the dealership and it will not be my last excellent customer service and a very friendly staff lots of knowledge keep up the great work

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Vic Jalili

    General Manager

    (4.8) 28 reviews

    Yoram Gorges

    Sales Consultant

    (4.6) 11 reviews

  • 5.0 out of 5
    September 10, 2018

    Purchased a 2018 Atlas and traded in a 2013 Touareg. My sales associate was Yoram Gorges. Youram was friendly, helpful, and straightforward from the... time I walked in the door. Narcis the sales manager was also very helpful and straightforward when it came time to close the deal. No hastles, no BS, a very good buying experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Narcis Agic

    General Sales Manager

    (4.9) 46 reviews

    Yoram Gorges

    Sales Consultant

    (4.6) 11 reviews

  • 5.0 out of 5
    September 6, 2018

    We just purchased our 4th car from autobarn since 2003. Our experience with VW products has been terrific so why buy something else. We want a good buy... so we always check out several dealers before we buy. Autobarn always comes through with the car, the color and the best price. This time around we were served by a nice young fella, Mario Grbavak, who worked hard to find a black sports wagon with the options we wanted. He stayed in touch with us on a regular basis to let us know the status of things. Once the car arrived, we wrapped up the deal within an hour and drove off for our Labor Day weekend. Great car. Many compliments. Very satisfying experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Narcis Agic

    General Sales Manager

    (4.9) 46 reviews

    Mario Grbavac

    Sales Consultant

    (5.0) 31 reviews

  • 5.0 out of 5
    September 5, 2018

    I recently purchased a 2019 Jetta and Autobarn and I was so impressed with the service my husband and I received . Yoram was wonderful and I am an Autobarn... customer for life !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Vic Jalili

    General Manager

    (4.8) 28 reviews

    Yoram Gorges

    Sales Consultant

    (4.6) 11 reviews

  • 5.0 out of 5
    September 2, 2018

    My experience with autobarn Volkswagen was outstanding! Vic and Mario were so helpful with the whole car buying experience! I knew as soon as I met Vic... and Mario that I was in fantastic hands. They answered all of my questions and concerns very clearly and honestly. They went above and beyond to ensure I was taken care of by showing me all of my options, explaining different features, etc. The thing that stood out most is when they handed over my car, they walked me through all of the little features in my car, they helped me set up my phone blue tooth, and explained the little ins & outs. Best of all, they made sure my experience was quick and easy, but also thorough! Absolutely fantastic customer service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mario Grbavac

    Sales Consultant

    (5.0) 31 reviews

    Vic Jalili

    General Manager

    (4.8) 28 reviews

  • 5.0 out of 5
    August 30, 2018

    Brayner took this from start to end. Insurance company's shop had overseen the failing AC while doing the body repair. The team at Autobarn took (tech... did) pictures inside engine area and helped tremendously in getting the repair required understood by the insurance company. Car works great and I would recommend this team to anyone. Thank you !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    August 29, 2018

    I purchased my vehicle over the internet, Autobarn held the car for me, I flew from Phoenix, AZ three weeks later, paid for it and drove it back to Arizona.... No pressure, not pushy like other dealerships I have dealt with. They were dynamite. Sharon Hanzlik: I found my car on cargurus.com. Sharon answered the phone when I called to inquire whether the vehicle was still available. She promptly emailed the car fax and original window sticker. When I was there for the purchase, she poked in her head to say hello. Vic Jalili: After the first email contact with Sharon, I received an email from Vic offering any future assistance. Patrick McDonald: After my initial contact with Sharon, Patrick became my salesperson. What a gem! He promptly answered all my questions whether by phone, email or text. He was courteous, professional and a gentleman, making sure all my needs were met. When I arrived at the dealership, (directly from the airport) first thing he offered was to show me the car, then we took it for a spin. Next, all the paperwork. He offered me water, coffee and said there were nearby cafes if I needed a bite since I been up since the wee hours of the morning. After the paperwork was completed, he covered all the pertinent features of the car for my drive back to Arizona the next day. To top it off, three days later I received a followup phone call from Patrick. He's the best of the best.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick McDonald

    Certified Sales Specialist

    (5.0) 25 reviews

    Vic Jalili

    General Manager

    (4.8) 28 reviews

    Sharon Hanzlik

    Business Development Center Manager

    NOT RATED

  • 5.0 out of 5
    August 20, 2018

    I am officially a VW owner and Mario Grbavac from The Autobarn Volkswagen of Evanston made the process smooth, informative, and fun! He never pressured... or pushed and allowed for us to make the best decision for our lives! We are so happy with our purchase and look forward to servicing at the autobarn throughout the life of our vehicle. Thanks Mario!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mario Grbavac

    Sales Consultant

    (5.0) 31 reviews

View More Reviews