Payless Auto Sales

2.5 out of 5 2.5

Reviews

2.5 out of 5 2.5
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 13, 2018

    DO NOT COME HERE! REPEAT DO NOT COME HERE! These guys over here at this dealership played me and sold me a xxxxed up 2006 Audi and won’t take the blame... for it. They took full advantage of me being a first time buyer there, I had told them the car has problems numerous times and they told me to bring it to their mechanic so he could diagnose and “fix” the problem. I took the car to them twice.. for TWO diagnoses and the same problem is still happening as if like the mechanic and dealership didn’t know what they were doing. Eventually I had enough with the car and went back to try and get rid of it or resolve the problem. I fronted them telling the owner that they sold me a broken car and he argued with “it was sold as is, we don’t know if you were the one who caused the problem or not” like how?? I came to you guys twice to try and get it fixed and mentioned to you guys many of times that I got the car messed up and your rep Sean was the only one trying to actually “help”. Nothing budged and there best way of getting it resolved was if I were to take it back, then the car would count as a repossession.. the other alternative was to take it to a different mechanic because apparently “he’s much better than the last mechanics, he knows what he’s doing” and the guy was all the way in Tacoma.. I’m up in lynnwood, I told these guys that I don’t think i could be able to make the drive all the way down there because I was afraid the Audi would give up on me on my way there because I didn’t want the problem to get worst than it already is. AND GET THIS. They told me that the mechanic in the Tacoma was the only option and that there was nothing else they can do for me, ALSO, I asked if they would pay for the repair of the vehicle and the owner tells me he would only pay half.. The dealership that sold me a xxxxed up car wants me to pay for a problem that I didn’t even cause? Why would I pay for something that I didn’t do? I even threaten them with the lemon law and the owner kept on saying “THAT WONT WORK, THAT WONT WORK” like 10 times. This place is a joke, they will try and take advantage of you as much as they can and will definitely try and take as much money from you too. As of right now, the car literally just sits and I’m paying for a car that sits and does nothing. Still trying to find an answer on how to get rid of this piece of xxxx car that should’ve never had a problem to begin with. All I’m saying is to just don’t come here. Do yourself a favor and find a car somewhere else because at Payless the only thing they’ll help you find is a way to take your money.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2017

    Although I didn't end up purchasing a car from them they were all extremely professional and up front. The car I wanted was beautiful but unfortunately... the price was out my my range. Will definitely be purchasing a car from them in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 12, 2018

    We drove this far from home because they had the car we wanted. We had researched the vehicle before hand with the VIN #, so we were able to see it's history.... There were plenty of photos on the dealer website to view too. Bear in mind this was a 10 year old used car! I found Sean to be nice, friendly and not at all pushy. He explained a lot with regards to the finance process (which we'd already done up front before driving there). He allowed us a LOT of time to view and drive the vehicle, "play" with all the buttons and so on. There was no hard sell - I felt comfortable I could walk away if necessary... there was no attempt to hide anything at all. I drive a hard deal, and Sean kept his cool and we came to a compromise. A next day inspection of the car revealed a couple minor issues (its a 10 year old car!), nothing dangerous - really just routine maintenence which I'd noted anyway and built into my negotiation. I saw some negative reviews about this dealer - I found it to be a much better than expected group of people.... :)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    May 23, 2017

    Sales man was very nice and professional. Bought a nice sedan with low miles for and extremely good price. Due to my work schedule i wasn't able to make... it in during normal business hours and the sales man stayed later just so i could buy a car! recommend alot of my friends to come shop here and they had an amazing experience as well! Would come here again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 30, 2016

    No one will return your calls and the service and prices were a joke don't buy here!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 9, 2016

    We met with Antonio. He stayed late,explained the process,offered detailed answers to all our questions. The car is near mint.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 13, 2015

    I went to check out a car that was listed slightly above book value with the hopes of talking them down a little. I made an appoinent and the car was... ready to go when I got there. There was some body damage that was not shown in the photos online, but I figured I could buff it out or something; it wasn't anything major. The salesman just kind of wrote it off and played the, "well, its used," card. I looked a little closer at the vehicle and found standing water in the spare tire well in the trunk. I also found the door panels were soaking wet and the floor mats were wet. There was still cigarette ash in the ash tray too. The radio didn't work at all. When I told the salesman, he seemed completely unaware and didn't seem to care. I would be very cautious around this dealership. Also, there wasn't any soap or towels in the bathroom, so I wouldn't necessarily recommend shaking anyone's hand either.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    February 4, 2015

    I would not buy another car from this establish again...you have been warned.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 10, 2014

    came in this weekend bought an suv... got it for a fair price... the sale men was very polite and helpful, im very happy with my suv. I will recommend... my friends & family to come to this dealership they have nice inventory & polite sales men.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 6, 2014

    we bought a bmw from this place and if i am honest the process took longer then i was expecting but they were busy and there was only three employees running... the floor so i can understand and it seems for the inventory they have the location is a bit outdated but overall we are very happy with the car, no problems thus far. not perfect but good people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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