Hennessy Ford Lincoln Atlanta

Extremely Great customer service each visit- very satisfied - they clean my car every visit as well!!

Excellence in customer service is what they do at Hennessy Ford Lincoln in Atlanta. From the moment I pulled in until I picked up my vehicle I felt at home. I was traveling through Atlanta from New York and I was treated like I was a long time local customer. Not something you usually find when traveling. My service advisor Josh was amazing and explained everything in detail. Check in and check out were very easy and they even washed my vehicle when done. I would suggest them to anyone in or out of the area.

Service department is very communicative and easy to work with. Made a potentially stressful situation much easier!

Great service and great team. Thank you for always going the extra mile!! Jonathan took great care of me and my vehicle.

We liked everything, the staff was very polite and helpful, and even though our English wasn't very good, they helped us buy a car.

I serviced my truck at the Quick Lane Robert and his crew. Do a fantastic job at a fair price.

great service department. i mean really super super great. with complimentary tasty snack items available

I was send car for check engine light. Without diagnostic they charged me $234. Dollars.They told me do some work not was check engine light related. Please stay out of this dealership..

The GM, Dennis, wanted to gaslight me today and make me feel as if I'm the only one to ever complain about them. Wow. I bought a brand new 2025 Lincoln nautilus from here. 20 miles down the road and noticed a problem with the rotors. And for 5 months, l've been begging them to fix the problem. Even though I have warranty, they've have delayed and delayed. Andrew (sales manager) was attentive to the problem and assured me he would get this fixed even if it meant trading out my vehicle. I have text messages from him to prove this. But every time we spoke, he asked if l'd go ahead and do the survey and give him good scores because it gets him a bonus. The second I hit send on the survey, GHOSTED. Never heard from Andrew again. I have begged Dennis (GM) to reach out. Today, five months after this originally happened, I get a call. Rude. Arrogant. And straight gaslighting about the problem. It ended with "well I guess we don't know how to help and maybe another dealership can..." This is crazy. You spend $60,000 and then the second you sign, they are nowhere to be found. STAY AWAY from this dealership. If the leadership is this weak, just imagine how the overall experience will be.

I had a regular maintenance service. Service and customer areas were nice and clean. Service was completed properly and inspection results were clearly explained. All at a good rate .