Reviews

Average Ratings

4.8
652 lifetime reviews.
  • Low Pressure, Very attentive and courteous

    Went to the dealer with my wife to look at some possibilities we had seen online. Dealt with Lee Newton and Bill Plachter who treated us like we w...


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    Went to the dealer with my wife to look at some possibilities we had seen online. Dealt with Lee Newton and Bill Plachter who treated us like we were buying the most expensive car on the lot. We drove away within something like 2 hours very happy and at ease with our very clean and well maintained used car. That was about 3 weeks ago and we are still absolutely thrilled with our purchase as well as the treatment and service we received. This was our 2nd purchase with Lee and I will definitely look up both these guys again next time!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?

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  • Shopping Experience

    Terrance Sims and Anthony Pierce assisted my wife and I in considering a Ford Focus Hatchback. While we did not make the purchase, our experience...


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    Terrance Sims and Anthony Pierce assisted my wife and I in considering a Ford Focus Hatchback. While we did not make the purchase, our experience dealing with Terrance and Anthony was excellent. Personable and professional would characterize how they served us. Very much appreciate this

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Treated like a Queen

    I absolutely love this dealership. I had the best sales rep. James Phillips made me look like a pro at buying cars. He listened and helped me get ...


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    I absolutely love this dealership. I had the best sales rep. James Phillips made me look like a pro at buying cars. He listened and helped me get in the car I wanted. He wasn't pushy or try to push me into something I didn't want. I was in and out of the dealership in record time. It actually took me longer to get insurance then to fill out my loan paperwork. James Phillips is so great! Ladies you can buy a car and be treated with respect and like royalty. I came in with a few challenges on my credit and still got the car I wanted. No settling! I got a great deal! I came home to my husband and 3 sons and they were extremely impressed. I am on cloud nine. Thank you James!!! I love my new car!! I have no doubt I will be returning to Hennessey to buy another car and seeing James again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Amazing sales dept

    I recently drove from Tennessee to Atlanta to purchase a 2016 Ford Explorer because of the cheaper prices and because of the excellent sales guy K...


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    I recently drove from Tennessee to Atlanta to purchase a 2016 Ford Explorer because of the cheaper prices and because of the excellent sales guy Kevin Swindall. They even responded to my calls on their personal time, very professional and personable. Gave me the deal as promised when I arrived. Also, had my new vehicle ready detailed and full of gas upon arrival. They took time to show us all the options and how they worked without making us feel rushed. These guys are awesome and I will tell all my friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bruce Rosario

    Bruce Rosario made this the easiest buying experience.


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    Bruce Rosario made this the easiest buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ford Fusion

    My experience was great throughout the entire process. I submitted an online inquiry regarding a trade in value and immediately received the Black...

    Dealer Response

    Deedra, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a ...


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    My experience was great throughout the entire process. I submitted an online inquiry regarding a trade in value and immediately received the Black Book results. This prompted a telephone call to Crista McMullen who was able to assist in the buying process. I would also like to thank Amber Chaffin who assisted with the finance paperwork and to Ricky McEachin for responding to the online inquiry. Every area was covered, I am extremely satisfied and will recommend this dealership to others. Great teamwork, thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deedra, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.


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  • Excellent staff and service

    The service is always excellent! Staff are knowledgeable, helpful, friendly, and professional. I purchased my car at this dealership and always ta...

    Dealer Response

    We're happy to hear that you enjoyed working with our staff, Deloris! We sincerely appreciate your business and hope to continue to be of service ...


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    The service is always excellent! Staff are knowledgeable, helpful, friendly, and professional. I purchased my car at this dealership and always take it back for maintenance. Wouldn't go anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you enjoyed working with our staff, Deloris! We sincerely appreciate your business and hope to continue to be of service for many years to come.


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  • Auto Service

    My overall experience for service on my 2015 Ford Explorer was very positive. The staff was helpful and pleasant. My only negative experience was...


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    My overall experience for service on my 2015 Ford Explorer was very positive. The staff was helpful and pleasant. My only negative experience was in the customer waiting area. The complimentary coffee and water machines both were tagged with "out of order" signs. I have purchased vehicles from other Hennessy Dealerships and the customer waiting areas are loaded with complimentary snacks and beverages. This Dealership could not at least have a functioning coffee and water machine for its customers? "C'MON MAN!!!"

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Really?

    I made an appointment prior to arrival for 830 am, showing up on time to discover there are no secure appointment times for oil changes and all sl...


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    I made an appointment prior to arrival for 830 am, showing up on time to discover there are no secure appointment times for oil changes and all slots were currently filled. Why make an appointment if the time slot is not held? My service advisor Pierre made it happened!!! i was pleasantly surprised and grateful only to find that when they rinsed my vehicle off before returning, the back window was down and the interior had to be wiped off before i could leave the facility. It's the little things....... details

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Hennessy Ford Lincoln Survey

    Service Tech advisor is great and knowledgeable. However, in past surveys, I have stated that since the Malcom Cunningham moved, the car washing h...

    Dealer Response

    We're glad to hear that you were pleased with your experience, Ruby! We appreciate your positive feedback.


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    Service Tech advisor is great and knowledgeable. However, in past surveys, I have stated that since the Malcom Cunningham moved, the car washing has gone down. Rinsing a car does not constitute a car wash.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear that you were pleased with your experience, Ruby! We appreciate your positive feedback.


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