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Reviews

Average Ratings

4.8
Average based on 648 reviews
  • Fabulous Dealership

    This is a no pressure dealership. I purchased a new 2016 Lincoln MKX, and it was the easiest and smoothest car purchase I have ever made. The sale...

    Dealer Response

    Thanks so much for your feedback. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we c...


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    This is a no pressure dealership. I purchased a new 2016 Lincoln MKX, and it was the easiest and smoothest car purchase I have ever made. The salesperson Del was absolutely phenomenal , and I would recommend this dealership and salesperson to anyone I know who is looking for a new car. I will purchase my next new car at this dealership, since I like the stress free experience I received in December 2015. Thank you so much, Hennessy Lincoln, you guys are the best.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


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  • Bruce Rosario

    Bruce Rosario made this the easiest buying experience.


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    Bruce Rosario made this the easiest buying experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ford Fusion

    My experience was great throughout the entire process. I submitted an online inquiry regarding a trade in value and immediately received the Black...

    Dealer Response

    Deedra, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a ...


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    My experience was great throughout the entire process. I submitted an online inquiry regarding a trade in value and immediately received the Black Book results. This prompted a telephone call to Crista McMullen who was able to assist in the buying process. I would also like to thank Amber Chaffin who assisted with the finance paperwork and to Ricky McEachin for responding to the online inquiry. Every area was covered, I am extremely satisfied and will recommend this dealership to others. Great teamwork, thank you!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deedra, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.


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  • Excellent staff and service

    The service is always excellent! Staff are knowledgeable, helpful, friendly, and professional. I purchased my car at this dealership and always ta...

    Dealer Response

    We're happy to hear that you enjoyed working with our staff, Deloris! We sincerely appreciate your business and hope to continue to be of service ...


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    The service is always excellent! Staff are knowledgeable, helpful, friendly, and professional. I purchased my car at this dealership and always take it back for maintenance. Wouldn't go anywhere else!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you enjoyed working with our staff, Deloris! We sincerely appreciate your business and hope to continue to be of service for many years to come.


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  • Auto Service

    My overall experience for service on my 2015 Ford Explorer was very positive. The staff was helpful and pleasant. My only negative experience was...


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    My overall experience for service on my 2015 Ford Explorer was very positive. The staff was helpful and pleasant. My only negative experience was in the customer waiting area. The complimentary coffee and water machines both were tagged with "out of order" signs. I have purchased vehicles from other Hennessy Dealerships and the customer waiting areas are loaded with complimentary snacks and beverages. This Dealership could not at least have a functioning coffee and water machine for its customers? "C'MON MAN!!!"

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Really?

    I made an appointment prior to arrival for 830 am, showing up on time to discover there are no secure appointment times for oil changes and all sl...


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    I made an appointment prior to arrival for 830 am, showing up on time to discover there are no secure appointment times for oil changes and all slots were currently filled. Why make an appointment if the time slot is not held? My service advisor Pierre made it happened!!! i was pleasantly surprised and grateful only to find that when they rinsed my vehicle off before returning, the back window was down and the interior had to be wiped off before i could leave the facility. It's the little things....... details

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Hennessy Ford Lincoln Survey

    Service Tech advisor is great and knowledgeable. However, in past surveys, I have stated that since the Malcom Cunningham moved, the car washing h...

    Dealer Response

    We're glad to hear that you were pleased with your experience, Ruby! We appreciate your positive feedback.


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    Service Tech advisor is great and knowledgeable. However, in past surveys, I have stated that since the Malcom Cunningham moved, the car washing has gone down. Rinsing a car does not constitute a car wash.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear that you were pleased with your experience, Ruby! We appreciate your positive feedback.


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  • Excellent seervice . Cleas facility

    The service was performed in a timely manner. Service writer was very professional


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    The service was performed in a timely manner. Service writer was very professional

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ford150

    We have commented before on this dealership's service department. They keep improving! This visit involved questionable work at a tire company res...

    Dealer Response

    We are happy to hear of your positive experience with our location, Guillermo. Exceptional deals and positive customer service come standard with ...


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    We have commented before on this dealership's service department. They keep improving! This visit involved questionable work at a tire company resulting in our visit to fix a problem they could not.This service department went over and beyond our expectations. They found the problem. They fixed the problem and our truck runs like it was brand new. Huge thanks to Pierre Parham, our service advisor; the mechanic, whose name I forgot (with apologies) and the Stan Jackson the service manager. A team of professionals working together to resolve this issue and keeping us coming back.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear of your positive experience with our location, Guillermo. Exceptional deals and positive customer service come standard with the dealership. Do not hesitate to call if you need anything.


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  • Excellent Service, pleasant experience

    From the moment i stepped foot on the lot, everyone was very friendly and very helpful. My sales guy was Maurice, very knowledgeable, understandi...

    Dealer Response

    Thank you for your positive review. We're happy to have been of service to you. The staff at Hennessy Ford Lincoln Atlanta always strives to provi...


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    From the moment i stepped foot on the lot, everyone was very friendly and very helpful. My sales guy was Maurice, very knowledgeable, understanding, and very patient. I purchased a 2010 dodge charge. Im a very pleased with the service there. I would definitely recommend Hennessey Ford. My next purchase will be from them. Thanks to everyone who made my experience pleasant.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive review. We're happy to have been of service to you. The staff at Hennessy Ford Lincoln Atlanta always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!


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