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Reviews

Average Ratings

4.8
140 lifetime reviews. Includes reviews of Galpin Mazda from DealerRater.com
  • Galloping Galpins

    Great deals for cars from a nice selection of cars. The finance department can feel like a gauntlet one must go through and survive at the end of ...

    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and customer service come standard with the dealership. Than...


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    Great deals for cars from a nice selection of cars. The finance department can feel like a gauntlet one must go through and survive at the end of the day but that's ok. They are just doing their job and they are very nice about it. Salesmen were patient as they let me drive a slew of cars to find the perfect one for me and worked hard to find a deal that I could be happy with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and customer service come standard with the dealership. Thank you for your positive review! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


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  • Buy from kamy.he is the best
    December 13, 2016

    We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy...


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    We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for us.By the time we were out of finance the car was washed,full tank of gas and ready to go.we will recommend friend and family to him.

    Does recommend this dealer

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  • Women Beware (Will the Manager) and Galpin Mazda!
    September 27, 2016

    I accompanied my girlfriend to inquire about leasing a Mazda 3. Set up an appointment, test drive, we go and do the normal dance of sit and chat a...


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    I accompanied my girlfriend to inquire about leasing a Mazda 3. Set up an appointment, test drive, we go and do the normal dance of sit and chat about options, then the back and fourth of numbers with long periods of absence to do 3rd grade math. Finally, they come back with their best number and its a good price. However, my girlfriend explains that as previously discussed with the dealership, she has her paperwork at home for the lease pull ahead which would knock the price down even more. She decides to not sign contract and wants to go home to find paperwork. Salesman says ok and then we are taken, I still don't understand the logic after her decision was made to go home, they wanted us to go into the Managers office. Maybe a friendly thank you for visiting we look forward to seeing you tomorrow with your paperwork? No the salesman hands over the paperwork to Will who looks it over and tells her she can sign a "contract" today regardless if she has the paperwork at home. My girlfriend politely says she would like to find that paperwork before she commits due to every dollar counts since she's a waitress. Then Will says again to sign the contract regardless of the paperwork and this goes on for three more exchanges before I have to step in and stop this insulting demeanor of Will. He knew exactly what he was doing trying to pressure her into folding and signing the contract even though she clearly said three times she would like to find her paperwork. Please don't fall victim to this mentality and lack of dignity of Will the manager. We will never go back or purchase a $22,000 vehicle from Galpin Mazda not due to price but character.

    Does not recommend this dealer

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  • Bought new Lincoln MKZ 400 AWD--great car & 5* service
    September 8, 2016

    Used Galpin Lincoln this time; other Galpin divisions in the past. Sale reps always very knowledgeable and friendly without pressure. Service when...


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    Used Galpin Lincoln this time; other Galpin divisions in the past. Sale reps always very knowledgeable and friendly without pressure. Service when needed is very responsive. Showrooms spacious and clean with Starbucks or other snack service. The Lincoln MKZ 400 hp AWD Black Label is best car I've ever driven, with every advanced feature and incredible power. Will never even consider BMW or Mercedes again. Highly recommend Steve Rodgers as sales rep.

    Does recommend this dealer

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  • Best car dealership experience ever - set the standard
    July 5, 2016

    Best car dealership I've ever worked with. The entire staff was incredibly friendly. You can tell that they stress customer service here. The s...


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    Best car dealership I've ever worked with. The entire staff was incredibly friendly. You can tell that they stress customer service here. The salesman I worked with, Philip Policarpio, was amazing. I told him what I wanted and what my budget it was and he made it happen, no questions asked. He didn't try to sell me on anything I didn't need or try to rip me off. He truly wanted to help me get the car I wanted at the best deal possible. He even spent the time after he made the sale to walk through everything in my new 2016 Mazda CX-5 and make sure I knew everything about my lease. I 100% recommend Galpin Mazda and Philip Policarpio. If I end up getting another Mazda after this lease is up, there is no doubt in my mind that I will work with Philip again.

    Does recommend this dealer

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  • Worst dealer experience of my life.
    May 16, 2016

    Everything seemed to be going well until I sat down to sign the papers. That's when my wife and I started to notice that many of the things that w...


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    Everything seemed to be going well until I sat down to sign the papers. That's when my wife and I started to notice that many of the things that were promised to us by our "car shark" named Jasmine were not true. I'm not naive, I understand that dealers promise many things in order to get you to sit down, but this was my worst experience ever. Not only was the price changed dramatically with the usual hidden fees, they also tried to add GAP insurance that Galpin sells themselves onto my tab. Jasmine told us up front that GAP was INCLUDED (we asked because we have been burned before) and then she tried to play dumb and couldn't remember. We almost walked out right there, but they "negotiated" them selves down to a lesser price which we accepted. We were also told that our Lease trade in would be handled by them, and that we would NOT incur the turn-in fee for the vehicle. Jasmine showed me the vehicle condition form she was supposed to fill out and then said, "We don't need to do this, I've never done it, not sure how to even do it." So we gave over our keys, bought our new car and took off after a WAY too long experience. The next day Jasmine calls me panicked that THEY forgot to ask for our down payment check. They forgot, but they wanted me to drive back over there to pay them. I did this for them, and then a week later I started getting calls for our old leased car. Turns out that GALPIN never filed the paper work on my old car and apparently even though I traded it in, it was my responsibility to handle this issue. I called Jasmine and she could not locate the car or the paperwork for 2 weeks, meanwhile I am getting harassed by a collection agency. After it was finally resolved, I got a BILL for nearly $1000 from the old lease. It included the turn-in fee and damages to my car that were never expressly written down by GALPIN MAZDA at the point of trade. Since they also "lost" my car for 2 weeks, I can not be sure it was not while it was under their care. Their response, "It's not our problem." I will never use Galpin again, and I have already gone out of my way to warn others about this experience. Never trust a car dealer, but just don't even bother with Galpin anything, they are crooks.

    Does not recommend this dealer

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  • Great experience
    April 28, 2016

    It was first time leasing a car and I had a great experience at Galpin Mazda. Philip Policarpio was really helpful and he made sure that I am gett...

    Galpin Mazda

    Leila, thank you for trusting Galpin Mazda with your first lease. We really appreciate your recommendation of Philip. Our team is always happy to ...


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    It was first time leasing a car and I had a great experience at Galpin Mazda. Philip Policarpio was really helpful and he made sure that I am getting the best deal possible. He is really friendly and knowledgeable and I would definitely recommend him to my friends.

    Does recommend this dealer
    Galpin Mazda

    Leila, thank you for trusting Galpin Mazda with your first lease. We really appreciate your recommendation of Philip. Our team is always happy to help. If there's anything else that you need, please give us a call! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


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  • Best Place for my first Car Purchase
    January 23, 2016

    I came here multiple times before I actually made the purchase on October 17, 2015. The first I came here, I met with Robert Sardariani and went o...

    Galpin Mazda

    We are grateful for your loyalty, and we're glad our team was able to help you find the perfect new Mazda for you! We appreciate your recommendati...


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    I came here multiple times before I actually made the purchase on October 17, 2015. The first I came here, I met with Robert Sardariani and went on a test drive of the Mazda3. I already knew which I wanted to buy and just wanted to test drive it to make a decision between a Mazda and a Hyundai Sonata Hybrid. I had planned to buy the car sometime in January 2016 originally. I kept in contact with Robert through text and he gave me a quote for the car. I decided to come in to discuss some details about the purchase with Robert but he had already gone home by the time I arrived. John Spindler helped answer all of my questions and I went home to discuss it. We had decided that it would be okay to buy the car now because the price was decent. So the weekend after, we came back and met John and he worked hard to get me a price I was happy with. I was super ecstatic about my Mazda3 and have loved it since buying it. Once the payments are completed, I'll be coming back to Galpin Mazda for my next car.

    Does recommend this dealer
    Galpin Mazda

    We are grateful for your loyalty, and we're glad our team was able to help you find the perfect new Mazda for you! We appreciate your recommendations of Robert and John, and we hope to serve you again in the future. Enjoy your new Mazda3! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


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  • The Best New Car Familt experience
    January 17, 2016

    i didnt have any trouble working with them to find the best deal!Philip Policarpio and the gang makes you feel like family. they are all knowledge...

    Galpin Mazda

    Thanks so much for your warm recommendation of Philip and the team here at Galpin Mazda. We are so happy to hear you've had a great experience wit...


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    i didnt have any trouble working with them to find the best deal!Philip Policarpio and the gang makes you feel like family. they are all knowledgeable and very helpful, you'll never sense the "they want my money" vibe and they wont pressure you. they are very happy people too!

    Does recommend this dealer
    Galpin Mazda

    Thanks so much for your warm recommendation of Philip and the team here at Galpin Mazda. We are so happy to hear you've had a great experience with us, and we hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


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  • Greatest experience ever
    December 14, 2015

    Had a great experience leasing my new Mazda. Dawney was well informed about the car. The process was pleasant and no issues what so ever. Anyone l...

    Galpin Mazda

    We are glad you chose Galpin to purchase your vehicle. We try to provide a relaxing environment where customers can truly find the right match bas...


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    Had a great experience leasing my new Mazda. Dawney was well informed about the car. The process was pleasant and no issues what so ever. Anyone looking for a Mazda needs to see her.

    Does recommend this dealer
    Galpin Mazda

    We are glad you chose Galpin to purchase your vehicle. We try to provide a relaxing environment where customers can truly find the right match based on preference and budget. Thanks so much for the positive recommendation of Dawney and our dealership! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


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