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Rob Dent was the salesperson who contacted me when I was investigating a particular truck on the website. He was very attentive and pleasant to work with.
Your kind words and fantastic review are greatly appreciated! Sincerely, The Waldorf Chevrolet Cadillac Team
It took longer than I expected. After a few day's waiting, I went to the dealership only to find out that the part for my vehicle had not been ordered yet. It's a good thing that I went there when I did or I might have waited longer for the service to be completed. Also, my key ring was stolen. I was told that it probably fell off which is impossible. It takes some effort to remove the key ring from the key fob. Although my vehicle was clean when I picked it up.
Thank you for taking the time to share your recent experience at Waldorf Chevrolet Cadillac, Richard. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Waldorf Chevrolet Cadillac Team
The location was great and easely accessable,the sales
The location was great and easely accessable,the sales person wasn't over bearing very pleasant and informative about my vehicle over all a good experience
Thank you for this amazing review! We really appreciate your business. Sincerely, The Waldorf Chevrolet Cadillac Team
Your dealer suck
Every time I bring my black widow truck in you have an excuse for not wanting to do something if you don't want to repair the vehicle why the h*** did you sell it to me It's one d*** excuse after the other I wish I could get the truck back
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, The Waldorf Chevrolet Cadillac Team
Always a pleasure.
Always a pleasure. Frank Wheeler is always pleasure to work with. Chris the manager always very helpful.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Waldorf Chevrolet Cadillac Team
Inquired multiple times on listings and never heard back.
Inquired multiple times on listings and never heard back. Disappointed and disillusioned as to whether they even have the cars they are advertising.
Thank you for taking the time to share your recent experience at Waldorf Chevrolet Cadillac. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Waldorf Chevrolet Cadillac Team
Double crossed without even a phone call to apologize....
Double crossed without even a phone call to apologize. Made a deal on a 2021 zl1 1le Camaro, left a deposit and was coming back to pick it up with my wife and 5 kids the next day after speaking with the dealership and finance office in the morning to confirm everything. Was driving the 1 hour each way to pick up the car and I called to let them know that I was on my way at 2 pm on New Years Eve and they told me that they were selling the car to someone else for more money and I’d get my deposit back. I asked to have the GM call me, but got no phone call from anyone to explain or apologize. Terrible waste of time and energy to deal with liars and people without Honor. I would never ever buy from them again - this would’ve been my second $75k vehicle I purchased from them this year. Dumb.
Thank you for taking the time to share your recent experience at Waldorf Chevrolet Cadillac. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, The Waldorf Chevrolet Cadillac Team
I have been a customer of Waldorf Chevy Cadillac since...
I have been a customer of Waldorf Chevy Cadillac since 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, but that's not my complaint. My headlight went out and I took it to them for service. Complaining that I took it to Advanced auto and they changed the bulb, but the light seem dim compare to the other light, so I brought my car into the dealership. I was told that the HEADLIGHT was over OXIDIZED causing dimness. They replaced the DRIVER FRONT HEADLIGHT ASSEMBLY for a price of $987.00 didn't check before I left which I should had. Check the next morning and the darn bulb was still dim. Took the car back and was told the reason why my bulb was still dim is because GM replaced the bulb with amore efficient bulb because they where getting complaints. So my problems is I really didn't need the Headlight Assembly after all, since it didn't. make a difference on the dimness. I should had been told about the new replacement bulb, but never was.. I wanted a reimbursement for cost , but was offer a free oil change and tire rotation which isn't even $200.00. I believe they could have change the other bulb to make it match at least. I was told if the bulb was change it possibly could cause additional damage really. I believe I should had been told about the difference in the bulb prior to the Headlight Assembly being install, because the bulb still looks dim compare to the other. I will be speaking to the Better Business Bureau and the Attorney Generals office. Unsatisfied Customer,
We acknowledge your review and are currently looking into the events you’ve detailed.
Worst dealership, do not waste your time. Poor...
Worst dealership, do not waste your time. Poor management, no one is qualified for they’re job. I will be speaking with Chevrolet Corporate, Better Business Bureau, and Attorney Generals Office.
Thank you for bringing this to our attention. We have forwarded your remarks to our Management Team and will be attempting to reach you regarding your experience as soon as possible. Sincerely, The Waldorf Chevrolet Cadillac Team
This is concerns a very deceptive action by this...
This is concerns a very deceptive action by this dealership. I received a coupon in the mail for a service special. The special expires on August 31, 2021. I called the dealer to redeem the coupon and I was told by the service representative that I could not get an appointment until September 2021 which is after the expiration date. Since I could not get an appointment before the expiration date through no fault of mine, I asked if the discount price will be honored after the expiration date. I was told that the discount would be honor and I would get a confirmation email. I never received the email. I sent an email to the service manager who seemed to be unfamiliar with the dealer’s discount promotion. I sent two emails to the general manager and did not receive a response. I still have not received the email confirmation which shows that the dealer never intended to honor the coupon special; therefore, this fake discount scheme will cost me full price (almost twice as much) if I want the service.
Your feedback has been forwarded on to our team and we are currently looking into this matter.
The company’s response is disingenuous. After I received the unsolicited service discount offer I contacted the Dealer to redeem the discount. I was told that I could not get the service until after the 8/31/21 expiration date but the coupon would be honored after the expiration date since the Dealer could not provide the service before the offer expired. I was told that I would get an email confirming this commitment; however, I never received the confirmation email. In Mid-August I emailed Service Manager Beavers who did not resolve the matter. I also sent two emails to General Manager Turner who did not respond. It has been nearly 2 weeks since the matter was supposedly referred to the "team" and there has been no response. It seems that the Dealer only offered such a great discount because they never intended to honor it.