Waldorf Chevrolet Cadillac

One of the worst experiences I have ever had from a dealership. Requested they check my brakes because of squeaking noise I was hearing. They diagnosed the situation to be hot spots on the brakes and said it was normal. Explained the car was still under warranty and didn't understand why this problem couldn't be resolved. Service Manager gave me a write showing the hot spots on the rotors is common in these cars but still wouldn't fix the car. I live 5 min from that dealership and you couldn't pay me to take my car there ever again!!! xxxx poor service!!

The financial department doesn’t take their job seriously, they didn’t process my payoff in a timely manor and I had to come out of my pocket with more money. They had a 10 day payoff quote and didn’t payoff car until the payoff amount went up

i WILL SAY FIRST RUN FROM THIS COMPANY... They sold me a car that the doctored the carfax and said the car had no damage when in fact it did have previous damage. What ever you do run your own carfax report it will be the best 49 dollars you will ever spend. They are crooked and scams hear me and hear me well DO NOT SHOP AT THIS LOCATION. The car fax said it has 10 pages they gave me 6 of the 10 pages and mysteriously when I look at a non doctored 10 page report the accident is there. The one problem for them is I do have money and I don't mind taking there scamming butts to court. Also the sales person tried to solicit w3ork from me for his girlfriend. Called me asking me to give his girlfriend a job because she needed to work. LASTLY PLEASE RUN FROM THIS COMPANY....

These people are the absolute worse!! I took my cafillac there for a simple oil change on 7/24 and made the fatal mistake of leaving it instead of waiting. My appt was at 10:00 at 3:00 I hadn't received a call so I called and was told by my serbice sdbisor that I had a leak in my rear differential which was going to cost me 1200!!! Because I'm not a mechanic. What choice did i have but to go along with this. However, i told her I abdolutely beeded my car the nest day because I had a wedding to attend. The service advisor told me she pulled some strings and the part would be delivered the next day . We'll the next day comes and at 4:00, I start calling for an update . I call approx 4 times in 2 hours and no one picks up. The next day I start calling at 8am. Finally someone answers and tells me my car will be ready by noon. I call abs when I finally get someone they tell me my car will be ready by 5! I gp to pick up my car at 5 and am told that they are still working on it but it will be ready shortly. I'm presented with the bill abd instead of 1200 it's for 2100!!! The service advisor tells me that the differential was 1200 but once everything else was factored in, the total came to 2100. I reluctantly pay and dtivevoff only to find that my check engine light is on!!!! It's now Saturday morning. I get to the shop and tell the service advisor on duty why I'm there. He does a quick diagnostic and tells me there is a problem with the throttle and c02 filter, but that they only do oil changes on Saturdays, so I will have to maje an appt to come back. I tell him that this is not acceptable because both of these items were addressed the day before. I told him I was not comfortable driving eurh my check engineightvin and he tells me there us nothing he can do. I go home and call back to complain to a supervisor. A young man named Kadeem answers, and after explaining the issue to him, he tells me to come back in, and he would have one of the techs look at it. I bring it back, and after 40 mins or so, my car is ready, and the check engine light is off. (It appears a hose was not connected properly!!) I appreciated Kadeems help, but it was too little too late!! Needless to say, I will never go back to Waldorf Cadillac Cheverly again.

Probably the worst experience I have ever had. Not only are the service technicians uneducated/non-certified to work on the vehicles, but their explanations were also poor. At least advise that you will try and get an answer versus, "I do not know what to tell you". A waste of time. I will travel additional miles to Jim Coleman of Bethesda or other, to avoid this service center.

This is day 4 my 2023 Escalade has been at this dealership to be fixed by a problem they caused. The first issue I was told was that there was no technician. Then I received a phone call to take down my review about them. I have called this dealership everyday and I just called now for updates. I was told that my service advisor is not in today so I have nobody assigned. Is this really a dealership for Cadillac? Do I need a lawyer please?

Not have the specific car but they said come get the car for you and wen you arrive start to say a lot lies, like they stolen the car, this is not respecting the other person time

I scheduled a service appointments for May 2 @9:30 am. I received three text messages from Waldorf Chevy/Cadillac confirming my appt. When I got there I was told my appointment was scheduled for April 30. They were booked for the day and if I would like to leave my car they could get to it the following day. That was the second and last incident for me at Waldorf Chevy/Cadillac. I will drive to Alexandria.

It was the worst experience ever!! I put my vehicle (Chevy Corvette) in for service for a oil change and a wheel alignment. After bringing it home the driving stabilizer light came on. Went back to the shop to inform my advisor (Lexi) who informed me that she would speak to her manager (Heather) and get back to me. I waited three days no call. Returned to the dealership spoke with the Service Manager who informed me to return the car to see what caused the issue. Returned the car on a Monday to the Asst. Manager (Steve) who sent me back to Lexi once again. Tuesday, no call to from Lexi to inform me of the diagnostic test. I called the shop at 5:50pm on Tuesday (Service closes at 7:00p) Spoke with Evan (cashier) who informed me that Lexi has left for the day "CALL BACK TOMORROW"!! Returned back to the Service department spoke with Steve once again who attempted to send me back to Lexi. I informed him that I did not want to deal with her anymore. Not until speaking with Steve did my car enter into the garage for service Wednesday. Late afternoon LEXI calls me to inform me of the cost of my vehicle to be fixed, I asked specific questions that could not be answered by LEXI, returned back to the dealership on Thursday to speak with the Service Manager who informed me that the wheel alignment was not the cause of my service light to come on it and it will cost you $$$$ to be fixed but we can give you a 10% discount on it!! Paid for my car on Friday. Please understand I did not expect to receive service at no cost but for the unprofessionalism i.e. no follow up, no return calls, that a 1 day job took 5 days, the lack of respect from the Asst. Service Manager Steve for not understanding that I did not want to deal with Lexi, who we all know "Steve" purposely made me deal with her (Lexi)!! The level of unprofessionalism from the cashier and operators; YES, I do believe more than 10% was warranted for the lack thereof from this dealership!! Note: My garage kept vehicle went in on Monday I did not get my vehicle back until Friday, my car was FILTHY with grease from the mechanic on the driver side door inside and out, the rain dirt and pollen, where LEXI also stated "I will have you car cleaned before returning it to you!"!! I had a higher expectation from a Dealership of this magnitude. Never, ever again!! Shame on me if I bring it back again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Best Regards

I would recommend this dealership to anyone who is looking to buy a new or used car. The service department is excellent as well.