best car experience for me....
Wonderful customer service. Mark Stancell , my salesman was the best. Very professional, friendly and dedicated to his job... Aaron Jones, my financial mgr was also very good at his job. Took time to make sure that I understood my paperwork....I would highly recommend this facility to anyone....drove off the lot with a big smile on my face. Thank u Waldorf CHevy Cadillac for your commitment to excellent...
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Waldorf Chevrolet Cadillac Team
Buyer beware. Read the fine print!
Buyer beware and read the fine print. We purchased at the end of Jan purchase with extended warranty Jumped in truck with grandkids on a 95 degree day in May turned on a/c blew out hot air! Took in for service and you guessed it not covered. Who would of thought to make make sure a/c worked when purchased with snow on ground We put off buying a truck for over 10 years. Guess we should have waited another 10.
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Waldorf Chevrolet Cadillac Team
Super nice people. Came in for a used car. They were able to approve me for a new car it just wasn't exactly what I wanted. But they were very nice and professional
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Waldorf Chevrolet Cadillac Team
My sales consultant James Eason was amazing and funny. We had lots of laughs and he went to work hard for me. At the end I was so happy and walked out owning a new 2021 traverse with everything that I wanted. I couldn’t have been happier with him. He’s called me and kept me informed along the whole process. I would definitely recommend him. Great job James
Stacy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Waldorf Chevrolet Cadillac Team
DaShawn Dorsey - Awesome Service
I literally rode my old 2011 car into the ground and purchased a used Ford Explorer from Waldorf Chevy with Rep DaShawn Dorsey under an incredibly tight deadline. My old car went to the grave on Thursday and I needed to have a car by Monday. I knew that I wanted an Explorer and had used AutoTrader to narrow down a search within 50 miles of Alexandria, VA. I was actually headed to Manassas, VA to look at three similar Explorers when the one at Waldorf Chevy popped up. I couldn't believe the price so turned around and hauled it towards Maryland. I walked in the New car building and was quickly directed to the used car building (where the Ford was located). All of the staff that I interacted with while walking in were extremely nice and NOT CREEPY salesman at all. Think pleasantries like "Hi, how are you" - versus Vultures sizing up your wallet. No "Are you looking to buy today" ..."Let's get you in a vehicle now" type of aggressive stuff. DaShawn quickly got the keys and had the car ready for a test drive within 30 seconds of walking in. So efficient. I loved the car during the test drive and knew that I was ready to buy right then and there. Took a quick look around the car and noticed a nail in one of the back tires. Not Waldorf -Chevy's fault- it happens. DaShawn made arrangements for the tire to be serviced first thing Monday. However, it would have been impossible for me to get back on Monday due to a work conflict and little one's in daycare. So, DaShawn quickly worked with a Manager to get it taken care of right then and there! Such EXCELLENT SERVICE. I did negotiate the price of the vehicle a bit. However, I didn't ask for anything unreasonable because the car was already priced so well. This was by far the most pleasant car buying experience that I've ever had and I LOVE the Ford Explorer.
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks.
Are you an uninformed sucker?
Wow. What a joke. First, they show a price on their website before rebates but then say it is after. Second, they won't honor the transaction even if you click to buy it on their site and it shows all fees and taxes and incentives. But they won't admit it is a mistake. The customer is wrong, not them nor the website nor the numbers. Third, they'll write you nasty texts if you aren't paying double their asking price. So make sure you leave your brain and pride at home if you want to do business here.
We've received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
Internet queries are just troll bait
I found a 2011 Chevrolet Traverse LT w/2LT, their stock number FF1203C. I both emailed and went to the website, just to check the mileage. When on their website a chat window popped up, so I decided to chat with "Shannon Simmons". I asked if the mileage listed was correct. She dodged the question and pushed for my contact info. That wasn't going to happen. After all, a 2011 with "1" mile is either a typo or a bait and switch. I am not going to identify myself or give details about myself until I received the answer to my question. I also emailed and received the same run around. I tried two different methods of getting clarification and still don't know the answer to the question, does the car really have "1" mile on it? Remember, it is a used 2011. If indeed, for some reason the Whole Car only has "1" mile on it I would be out there this afternoon. I suspect the engine was replaced and the new engine only has 1 mile on it.
Hello, thank you for sharing your experience; we regret to hear that it was anything less than great. If you will reach out to our General Manager, Brandon Turner, at 301-645-7000 or firstname.lastname@example.org we'll be more than happy to address any concerns and do our best to turn your experience around. Take care.
BUYER BEWARE OF THE BAIT AND SWITCH!!!
BUYER BEWARE OF THE SWITCH AND BAIT! I was going to drive over 400 miles to buy a vehicle. I went back and forth for a few weeks about said vehicle and after negotiating a price, I had asked for a bill of sale to be written up so I could take that to my bank to get pre approved before I drove to the dealership. When I received the BOS, there were more fees added, the price of the car was wrong and they tried putting the freight in twice. So I telephoned the dealership and spoke to the financial manager who couldn't answer as to why the price was different, so he transferred me to a sales person. When this sales person got on the phone, he acted dumb as to why he was taking my call. So as I'm explaining, he's talking over me stating the wrong price of the vehicle. I raised my voice and I advised him that that was the wrong price I was told. He brings up the so call deal on the computer and as we are going over the price of the car, freight and all the fees. He kept playing with the numbers and the price of the car kept changing and he couldn't give me a straight answer. He had me on speaker phone, I guess he was apparently to lazy to hold the phone to talk to me. There was complete silence and I had to asked him to add up the numbers for the fourth time to bring the price of the car where it had been negotiated with the first salesman Miguel. I could hear girls laughing in the background, I could also hear munching and when I asked if he was still there, he said yes, I'm waiting on you. I was like, wait a minute, what? After going around and around with him, I swear he was trying to confuse me on purpose, I was appalled how unprofessional he was and had no care in the world, almost as if I was bothering him while he ate. So I told him I was done and hung up. I just couldn't believe that I was just treated that way and had I drove all the way to be xxxxxx around, did they really think I was going to sign on the dotted line? I really think they thought they had me over a barrel but guess what, I bought one in my home state right after I got off the phone with these unprofessional jerks!!
Hi there, we regret your most recent visit with us was not up to the standards we strive for. We regret that you weren't satisfied with your experience and that our customer service wasn't up to par. We hope you will give us another chance. Please call our General Manager, Scott Strickler at (301) 645-7000 so we can work towards a solution. Thank you and have a great day.
Mr. Hightower was very thorough! Friendly and made time to explain everything necessary for me to feel comfortable with the purchase! Each and every person I encountered smiled and exhibited such professionalism. It took an entire team to get me off the lot with a new car. It has been such a blessing already. I am certainly grateful for each person that had something to do with making this a reality for me! Mr. Strickland, Jelani, Andrea, Tayyler, Chris, Brandon, and Mr. Hightower THANK YOU!!!
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everytime my car is serviced the Car get worse
Everytime i get my car serviced it get worse but then the bill is so high. The 1st time it was 600 but the check engine light was still on. I went back the bill came to 2000$ but the check engine light wont go off. This last timethe bill was. $1000. Yesterday it was just anoil change. I leave n the car is humming and check engine light is on. Okay customer service. But they are over priced and my car is not getting better. .the manger is considerate
Thank you for letting us know of your experience with our Service Team. We are extremely disappointed about your experience and would very much appreciate the opportunity to speak with you regarding your experience. If you could please contact our Service Director, Jason Ruslander, at 301-645-7000, we would greatly appreciate it. Thank you.