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Waldorf Chevrolet Cadillac

(379 reviews)
Visit Waldorf Chevrolet Cadillac
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (301) 861-3626 (301) 861-3626
Used (301) 710-5578 (301) 710-5578
Service (301) 710-0445 (301) 710-0445


(379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This is day 4 my 2023 Escalade has been at this

This is day 4 my 2023 Escalade has been at this dealership to be fixed by a problem they caused. The first issue I was told was that there was no technician. Then I received a phone call to take down my review about them. I have called this dealership everyday and I just called now for updates. I was told that my service advisor is not in today so I have nobody assigned. Is this really a dealership for Cadillac? Do I need a lawyer please?


If there was 0 stars that would have been my choice.

If there was 0 stars that would have been my choice. Took my 2023 Escalade in for a routine oil change. I received my truck with an oil change but a broken air conditioner. Then it took 12 hours to find out why my air conditioner is broken. On Day 2 of my truck in the shop, I am told they have no technician to fix my truck. How is that possible in a Cadillac dealership? If anything else gets broken in my truck, we are going to court.


Not have the specific car but they said come get the car

Not have the specific car but they said come get the car for you and wen you arrive start to say a lot lies, like they stolen the car, this is not respecting the other person time

Dealer response

Jose, we would like to get some more details about your experience with us. Please contact our General Manager, Brandon Turner, at 301-645-7000 or so we can make your experience a positive one.


I scheduled a service appointments for May 2 @9:30 am.

I scheduled a service appointments for May 2 @9:30 am. I received three text messages from Waldorf Chevy/Cadillac confirming my appt. When I got there I was told my appointment was scheduled for April 30. They were booked for the day and if I would like to leave my car they could get to it the following day. That was the second and last incident for me at Waldorf Chevy/Cadillac. I will drive to Alexandria.

Dealer response

Dear valued customer, Thank you for taking the time to share your feedback with us about your recent service appointment at our dealership. We sincerely apologize for any confusion or inconvenience caused by the mix-up in appointment dates. We understand how important it is to have reliable and timely service for your vehicle, and we regret that we were not able to accommodate you on your originally scheduled date. We truly value your business and want to make things right. Please reach out to our service manager if there is anything we can do for you in the future, as we would love the opportunity to regain your trust and provide a positive experience. Thank you again for choosing Waldorf Chevrolet Cadillac, and we hope to have another chance to exceed your expectations in the future. Best regards, The Waldorf Team


It was the worst experience ever!

It was the worst experience ever!! I put my vehicle (Chevy Corvette) in for service for a oil change and a wheel alignment. After bringing it home the driving stabilizer light came on. Went back to the shop to inform my advisor (Lexi) who informed me that she would speak to her manager (Heather) and get back to me. I waited three days no call. Returned to the dealership spoke with the Service Manager who informed me to return the car to see what caused the issue. Returned the car on a Monday to the Asst. Manager (Steve) who sent me back to Lexi once again. Tuesday, no call to from Lexi to inform me of the diagnostic test. I called the shop at 5:50pm on Tuesday (Service closes at 7:00p) Spoke with Evan (cashier) who informed me that Lexi has left for the day "CALL BACK TOMORROW"!! Returned back to the Service department spoke with Steve once again who attempted to send me back to Lexi. I informed him that I did not want to deal with her anymore. Not until speaking with Steve did my car enter into the garage for service Wednesday. Late afternoon LEXI calls me to inform me of the cost of my vehicle to be fixed, I asked specific questions that could not be answered by LEXI, returned back to the dealership on Thursday to speak with the Service Manager who informed me that the wheel alignment was not the cause of my service light to come on it and it will cost you $$$$ to be fixed but we can give you a 10% discount on it!! Paid for my car on Friday. Please understand I did not expect to receive service at no cost but for the unprofessionalism i.e. no follow up, no return calls, that a 1 day job took 5 days, the lack of respect from the Asst. Service Manager Steve for not understanding that I did not want to deal with Lexi, who we all know "Steve" purposely made me deal with her (Lexi)!! The level of unprofessionalism from the cashier and operators; YES, I do believe more than 10% was warranted for the lack thereof from this dealership!! Note: My garage kept vehicle went in on Monday I did not get my vehicle back until Friday, my car was FILTHY with grease from the mechanic on the driver side door inside and out, the rain dirt and pollen, where LEXI also stated "I will have you car cleaned before returning it to you!"!! I had a higher expectation from a Dealership of this magnitude. Never, ever again!! Shame on me if I bring it back again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Best Regards


Great Place

I would recommend this dealership to anyone who is looking to buy a new or used car. The service department is excellent as well.

Dealer response

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!


Customer service not up to par need more snacks and more

Customer service not up to par need more snacks and more techs to work on vehicle

Dealer response

John, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to our Service Manager at (301) 645-7000 when you have a chance. Thank you, and we look forward to hearing from you.


Could use more amenities.

Could use more amenities. Staff was very courteous! The service department is great! Would definitely go back for service.

Dealer response

John, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.


It would have been a 1 star but the manager tried to make

It would have been a 1 star but the manager tried to make it right. First day I dropped my car off for its 9am appointment the service advisor checked me in on another advisor's computer. They said it would be a couple of hours. I asked for a ride back to work. They said that the shuttle would be right back. After 45 mins shuttles wasn't back. I set up an uber and went back to work. Around noon I called. A nice lady named diamond picked up said my service advisor was out but let me leave a message. 230pm I didn't hear back so I called. I spoke to diamond again and remaindered her of my call. She put me in touch with the guy who checked me in who said he wasn't my advisor. He then said he was going to go out and check with the mechanic to see where my car was in the process. He left me on hold for 15 mins. I hung up and called back which went to some voice mail, so I left a message. Tried again and still just got the answering machine. I then get a ride down at 4pm. I am greeted by antionio who I have not met with yet. He looks me up and I explain the above situation. He apologies and says he was my advisor I explained to him that the guy next to him was the one who originally greet me and switched over to antionoes co.puter to check me in. I told Antonio that this guys was the one who left me on hold and didn't follow up. He said he was going to check on my car. 7 mins later he comes out and says my car was never put in and he needs me to bring it back tomorrow. He apologizes for not have a rental. I ask to speak to a manager. Heather I think comes out and I explains the same situation. She says the same thing and offered to pay for the uber I took earlier which in the end she never did. Antonio said he has a guy right at 8am that will work on my car. I show up at 745 drop my car off got the shuttle the guy who drove the shuttle was great. I called back around 11am to see if my car was done and was told they only got the bumper off. And it would still be a couple of hours. I show up at 3pm on the dot and they wrapped it up brought it out said they wanted to wash it I drive out there close to 4pm.

Dealer response

Thank you for taking the time to share your experience at Waldorf Chevrolet Cadillac. Your feedback is incredibly valuable to us and we're committed to continuously improving our services. I'm sorry to hear about the miscommunication and the delay in getting your car serviced. Our team strives to provide efficient and timely service, so I apologize that this was not reflected in your experience. Please know that we take our customers' feedback seriously and have addressed these issues with our team to prevent them from happening again in the future. We value your patronage and hope to have the opportunity to earn back your trust in the future.

Consumer response

I appreciate your response. If i come back we will see if your statement holds true. I hope so because your dealship is mins from my house. I have scheduled my first maintence 30 mins away because i was concerned with the service i received. I might be there for my next to see if you have been able to improve your service.


Excellent staff and service.

Excellent staff and service. Fluid transaction and knowledgeable salespersons. Great articulable attention to detail and knowledge or product.

Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!