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Waldorf Chevrolet Cadillac

3.5
(379 reviews)
Visit Waldorf Chevrolet Cadillac
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (301) 861-3626 (301) 861-3626
Used (301) 710-5578 (301) 710-5578
Service (301) 710-0445 (301) 710-0445

Reviews

3.5
(379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

best car experience for me....

Wonderful customer service. Mark Stancell , my salesman was the best. Very professional, friendly and dedicated to his job... Aaron Jones, my financial mgr was also very good at his job. Took time to make sure that I understood my paperwork....I would highly recommend this facility to anyone....drove off the lot with a big smile on my face. Thank u Waldorf CHevy Cadillac for your commitment to excellent...

Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Waldorf Chevrolet Cadillac Team

1.0

Buyer beware. Read the fine print!

Buyer beware and read the fine print. We purchased at the end of Jan purchase with extended warranty Jumped in truck with grandkids on a 95 degree day in May turned on a/c blew out hot air! Took in for service and you guessed it not covered. Who would of thought to make make sure a/c worked when purchased with snow on ground We put off buying a truck for over 10 years. Guess we should have waited another 10.

Dealer response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Waldorf Chevrolet Cadillac Team

4.0

Nice salesman

Super nice people. Came in for a used car. They were able to approve me for a new car it just wasn't exactly what I wanted. But they were very nice and professional

Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Waldorf Chevrolet Cadillac Team

5.0

Car buying

My sales consultant James Eason was amazing and funny. We had lots of laughs and he went to work hard for me. At the end I was so happy and walked out owning a new 2021 traverse with everything that I wanted. I couldn’t have been happier with him. He’s called me and kept me informed along the whole process. I would definitely recommend him. Great job James

Dealer response

Stacy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Waldorf Chevrolet Cadillac Team

5.0

DaShawn Dorsey - Awesome Service

I literally rode my old 2011 car into the ground and purchased a used Ford Explorer from Waldorf Chevy with Rep DaShawn Dorsey under an incredibly tight deadline. My old car went to the grave on Thursday and I needed to have a car by Monday. I knew that I wanted an Explorer and had used AutoTrader to narrow down a search within 50 miles of Alexandria, VA. I was actually headed to Manassas, VA to look at three similar Explorers when the one at Waldorf Chevy popped up. I couldn't believe the price so turned around and hauled it towards Maryland. I walked in the New car building and was quickly directed to the used car building (where the Ford was located). All of the staff that I interacted with while walking in were extremely nice and NOT CREEPY salesman at all. Think pleasantries like "Hi, how are you" - versus Vultures sizing up your wallet. No "Are you looking to buy today" ..."Let's get you in a vehicle now" type of aggressive stuff. DaShawn quickly got the keys and had the car ready for a test drive within 30 seconds of walking in. So efficient. I loved the car during the test drive and knew that I was ready to buy right then and there. Took a quick look around the car and noticed a nail in one of the back tires. Not Waldorf -Chevy's fault- it happens. DaShawn made arrangements for the tire to be serviced first thing Monday. However, it would have been impossible for me to get back on Monday due to a work conflict and little one's in daycare. So, DaShawn quickly worked with a Manager to get it taken care of right then and there! Such EXCELLENT SERVICE. I did negotiate the price of the vehicle a bit. However, I didn't ask for anything unreasonable because the car was already priced so well. This was by far the most pleasant car buying experience that I've ever had and I LOVE the Ford Explorer.

Dealer response

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks.

1.0

Are you an uninformed sucker?

Wow. What a joke. First, they show a price on their website before rebates but then say it is after. Second, they won't honor the transaction even if you click to buy it on their site and it shows all fees and taxes and incentives. But they won't admit it is a mistake. The customer is wrong, not them nor the website nor the numbers. Third, they'll write you nasty texts if you aren't paying double their asking price. So make sure you leave your brain and pride at home if you want to do business here.

Dealer response

We've received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

1.0

Wow. What a joke. First, they show a price on their...

Wow. What a joke. First, they show a price on their website before rebates but then say it is after. Second, they won't honor the transaction even if you click to buy it on their site and it shows all fees and taxes and incentives. But they won't admit it is a mistake. The customer is wrong, not them nor the website nor the numbers. Third, they'll write you nasty texts if you aren't paying double their asking price. So make sure you leave your brain and pride at home if you want to do business here.

Dealer response

We've received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

5.0

Awesome customer service by all personnel. Thank you,...

Awesome customer service by all personnel. Thank you, they are always willing to help me. The service department is outstanding. I will continue to go.

Dealer response

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Waldorf Chevrolet Cadillac Team

5.0

Great customer service, I think that I should have...

Great customer service, I think that I should have received a much better price on my 2021 Basic Traverse, since I paid cash for it.

Dealer response

Thank you for the feedback! We are happy to hear about your positive experience at Waldorf Chevrolet Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Waldorf Chevrolet Cadillac Team

5.0

Good customer service. Worked well with me for two days....

Good customer service. Worked well with me for two days. Called afterwards for about a week to make sure things were still good . Over all I’m satisfied

Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Waldorf Chevrolet Cadillac Team