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The two words you rarely hear in relation to car dealerships are honest and fair. With what being said, I'm elated to have stumped upon Calidad Autos during... my search for a quality used car. They gave me a fair price for my trade in and the Q5 that I bought was priced reasonably compared to others on the market. I took my new baby into the Audi dealership after my purchase to have it inspected and the report came back squeaky clean. Richard and Alden were extremely knowledgable, laid back, and friendly. I'll be recommending friends and family to the folks at Calidad any chance I get. Thanks again!
Bought a BMW convertible there very satisfied thank you Jasmine and the two gentlemen were very pleasant to work with would definitely buy a car there... again .
I bought my car from them about 3 months ago. I just want to write about how amazing their customer service is. As a first time buyer I felt so comfortable... with them. I appreciate Heidi so much for helping me get financing for my 04 C230 Kompressor. Without her I wouldn't have my amazing car I have. The cars are great quality, low miles. GREAT PRICES! They keep their word about their promised services and go above and beyond with assisting their customers. I came in a couple days ago finding out a sensor needed to be replaced, they helped me replace it even though it wasn't in our promised agreement. John and his staff are just awesome. They really take care of you and the cars! Definitely recommend them to family and friends. They will the be the first place I go back to when purchasing another vehicle! :)
Thank you Antoinette for recognizing our dedication to our customers! We value our relationships and strive to help out wherever we can. We want you ...to know you are appreciated and Calidad Autos is here for you now and your future vehicle purchases. Happy New Year! Heidi @ Calidad Autos 253-239-6240
Had an great and smooth experience test driving and during the buying process. The dealer was awesome and very willing to work with me when problems occurred.... Awesome customer service and nothing but professionalism and respect from the staff.
I purchased a 2007 Mercedes Benz S550 from Calidad Autos in March 2018, I had the vehicle shipped to me as I am out of state. Upon receiving the vehicle... The ABS warning light was on and the rear brake lights did not function correctly and the radio was not working. I had to replace both batteries on the vehicle as the main one was bad and the aux one was not the correct agm battery for the car. The ABS issue caused the car to stall. I took the car to the local MB dealer as they are the only ones that can replace the computer as it is VIN specific also one ABS wheel sensor was bad. Same with the brake lights SAM computer. I had them fix the issues, the ABS computer and wheel sensor was $2500 and the brake light sam computer was $1500. The batteries cost $450 together. The radio issue is being caused by the amplifier, I can get it rebuilt for around $700. Calidad said everything was working when they had the car. The dealership offered nothing to help the situation. I would not purchase another car from them.
i see there are a few somewhat scathing reviews and all i can talk about is my wife's and my experience. We bought a 1998 1/2 Dodge with a Cummins Diesel... in it from Joe and Alden. It is a great truck and we enjoyed a very pleasant buying experience void of any atypical car sales pressure tactics. My response to sales pressure tactics is to disengage immediately and walk away. So, we appreciated our experience and the candor of the Calidad team. We worked with Joe to initiate the purchase and Alden helped complete the transaction (finalize sale and create documentation). Keep up the good work Joe and the team at Calidad. Be sure to take care of your customers, maintain an impeccable level of integrity and be the exception to the auto sales reputation. As you do, it will always serve you well.
I will never recommend this car dealer to anyone. The cars that they are selling are bought from auctions and popper gum them together to get it sell and... falls apart in a day or two after purchase. And for all the good reviews I see here on this blog probably are fake reviews from people they know or families. Never trust these guys or you're end up costing you more money and headaches. Trust me.
I dealt with Heidi, Jon, Lance, and Joy to buy a Porsche Boxster. They were all extremely obliging and helpful and friendly. There were no heavy pressure... tactics. The quality of vehicles was good. My Porsche was checked out by the mechanic and found in top-rated condition. I highly recommend them.
Jon Benitez has really gone above and beyond helping me find my car! I haven't found it yet but I am very satisfied with the customer service I have received.... thank you!
Excellent! I would recommend this dealer to a friend.