Dealer on Cars.com since February 2016
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 AM - 4:00 PM|
I have been trying to purchase a new Nissan from this dealer since Saturday. I have left multiple messages, email and phone. All the way from the inte
rnet sales person Miranda Fann ( Which I have all copies of, for all to see that want to see ). Excuses include, but not limited to the following. Busy in the store, GM was gone, All sales persons in meeting and on & on & on. If it was an issue that for some reason you didn't want my trades I would of happily moved on A long time ago. Finally after (12) emails and (3) no return calls I have decided to move on. FYI, I am a Regional Sales Manager for the largest privately owned class 8 OEM dealer group in the upper midwest (28) locations. If I ran my dealerships like you run yours, I would be out of business. Thanks again for the life lesson you taught me. I am using my experience with your dealership to train my sales personnel on how not to treat a customer. FYI, Do not attempt to contact me in regards to this issue. Since You did not have the courtesy to contact me in the past. I have attached my real name to this review as I have no reason to type these unkind words and then hide behind A false screen name ( see below name request ) It allows you enter a screen name and you do not have to enter your real name. PS I will also be posting this on my Linked account in to which I have over 2,500 contacts. Best Regards, Rick Klemme
Please accept our apology for our untimely or lack of communication in handling your vehicle interest. You are right in that there is no excuse for n
ot getting back to you on this. It is unacceptable and we appreciate your bringing this to our attention so that we may improve in this area of our business. We certainly would still love the opportunity to earn back your trust by promptly getting you information to assist you in making an informed car-buying decision. Please let us know if there is anything we may do to improve your opinion of us. You may reach out directly to our Customer Relations Manager, Jennifer Kay, who is happy to help. Her direct email is Jennifer.email@example.com and her direct dial is 763-765-1523.
Complete jerks don’t waste your time. Was rude. Didn’t want to earn my business at all. I would rather go 1000 miles away then deal with these people
David, we're so sorry that your recent experience didn't live up to your expectations. At Morrie's we work very hard to provide a car buying experienc
e that is fun, different and pressure free. That's exactly why we created our Buy Happy program. To better understand your pain points, we'd appreciate if you reach out to firstname.lastname@example.org to elaborate on your experience in more detail.
Called in to make a cash offer on the car salesman didn’t want to even involve his manager as I requested then hung up on me. DO NOT DO BUSINESS HERE
As part of our Buy Happy Promise we provide our best price first, pure and simple. We clearly mark all of our vehicles with that price and make that
price available to every consumer regardless of whether they lease, finance or pay with cash. By doing so we take the haggle out of car buying and eliminate one of the biggest pain points shoppers have with the car buying process -- haggling. While our best price first, no-haggle approach isn't for everyone, we find that most of our customers find it to be refreshing.
158 lifetime reviews of the Service Department. Includes reviews of Morrie's Brooklyn Park Nissan from DealerRater.com
I'm impressed that every employee I am in contact with at Morrie's is so customer focused. When I take my car in for service, it's done on time, with
follow up the next day. I highly recommend.
I waited close to 2 hours just to have my vehicle serviced for a scheduled oil change (Buy Happy Oil Change). This was a Thursday afternoon and there
were only 2 other vehicles ahead of me at the time. After an hour and a half, I had to seek out Scott H. to get an update on my vehicle. Although Scott was friendly and forgiving, I wished he would had communicated that my vehicle was still being serviced after the one hour mark so that I could reschedule my following events. I will think twice about getting my oil changes at this location the next time my vehicle is due.