I took my car in to have them change the oil and rotate the tires. The only reason I brought it into the stealership for the oil change was because I... had a coupon. I watched the guy the entire time through the viewing window and he never rotated the tires. When the service advisor called me to the desk to pay, he said the tires were rotated and the wear on them is ok and the brake pads were checked and looked fine. Neither things were done. I figured I would give them another chance the next time I needed an oil change because I had another coupon. I asked them to change the oil and rotate the tires. Once again I watched the entire time through the viewing window and the guy never rotated the tires or checked the brake pads. This time I called him out on it in front of other customers that were waiting for their cars to be serviced because these places should not be getting away with their little service scams.
As we do not have a viewing window from the lounge that makes the tech area visible, I'm wondering if you were a guest at another store. Please give m...e a call so we can discuss this together. We would gladly offer to make it right if a service was missed. Thank you, Tom Frisch - Service Manager - (763) 765-1450
Worst sales experience in my 40 years of car buying. Salesperson Joel was great. Then along came Tim, the most arrogant and least helpful sales manager... I have ever met. Simple questions like 'about how much would payment be?"; "What are interest rates for used cars?" And, "could we finance for 72 months?" were all answered with, "I don't know." When asked to ballpark loan payment, it was clearly an inconvenience. His condescending attitude was rude and misogynistic. At one point he told us he had only been there a couple of days so did not know the inventory. When trying to see if we could get to an acceptable payment, it was clear he did not want to help. We were willing to borrow more than asking price, and if he hadn't been such an xxx, I was planning to kick in some money to help my kids. However, when he abruptly told us he didn't think we could make a deal and we were done, I no longer wanted to work with him. I told him he was rude and he laughed saying, "I have not heard that in 10 years." Personally, I find that hard to believe. He was nasty to me (a woman), my daughter (an Asian woman) and my son-in-law. I did ask if I could possibly work with someone else. He said no and walked away. Too bad. We would have bought a car. But NEVER from a jerk like Tim.
We would never want our guests treated in the manner you've described here. I'm so sorry that you had such a disappointing visit but I appreciate you ...bringing these issues to my attention. I'm going to make sure this feedback is addressed properly with the right people so that this situation doesn't happen again. Please give me a call if you would be willing to speak with me about this directly. Thank you, Tom Groves - New Car Manager - (763) 765-1403
Went to look at a car 7/2/2020. My mother, fiance, and myself. We worked with Joel, which was fine. Seemed Joel was as dealing with two customers. However... a gentleman name Tim came over and was absolutely rude. First he didn't even introduce himself & came over with a horrid attitude from the beginning. My mother and I were trying to get clarification on some question we had and one of his responses was "I don't know I've only been here for two days". Okay why are you on the floor if you don't know how to answer the questions we were asking. After that it was nothing but attitude from him. He wouldn't even try to talk numbers with us and wouldn't get someone else for us to work with. He was absolutely disgusting and horridly rude. I do not recommend buying a car from Morie's Brooklyn Park - Tim was also unbelievably misogynist and acted like we didn't know what we were talking about when truly it was him. Worst customer service I've ever received.
Grayce - We would never want our guests to be treated in the manner you've described here. I sincerely apologize to you, your mother, and your fianc¿¿.... This will be a training opportunity for us so we can ensure that we improve our service moving forward. Again, I'm very sorry for your disappointing experience. Tom Groves - New Car Manager - (763) 765-1403
when I bought my car. I puchased the oil change package. the first three oil changed. I have no problem. but after that. I nocticed that every time... a dat after I have my oil changed. I have nails on my tired. I still have some oil changed package left. but I stop going there.
Lack integrity, dishonest, treat woman differently then men. Ridiculous leasing turn in rules. Dont waste your time there are so many other dealerships... that value you.
We can't say enough about Ben Nagan and his willingness and patience with us! We had a unique issue with the title of the car we were trading in, and... he went above and beyond to find out what we needed to do and helped us with every step. He always had a positive attitude and sincerely wanted us to have the best experience possible! Thank you Ben!
Excellent service experience. Got work done ahead of the promised time by more than 30 minutes. Service advisor was very helpful in solving a minor problem... that was not part of the recall.
Always great going to Morrie’s Brooklyn Park Nissan to service my vehicle. On my last visit, the service team went above and beyond to ensure the best... experience. The service advisor made sure I was well taken care of even when it seems not feasible. Great team, wonderful atmosphere!
Excellent service that was completed in a timely fashion. Everything was very well explained. My car was returned after it was run through the car wash...
Michael Wagner made my Outback purchase an easy & comfortable experience! He was professional, patient, & answered all my questions. I have told all my... family & friends how exceptional my exjperience was at Morries. This week my car was serviced while I waited. They completed the work on time & have a pleasant waiting area. Two weeks ago, Morries Auto & Glass group repaired damages to my car perfectly. I will certainly purchase my next car here as well. Everyone has been a joy to work with. Thank you all so much!! Linda Zastawny