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Reviews

Average Ratings

4.7
24 lifetime reviews. Includes reviews of Moss Mercedes-Benz from DealerRater.com
  • certified vehicles are great
    March 23, 2017

    I was extremely satisfied with the professional services I received. The staff was warm, friendly and willing to work with me to help me get the ...


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    I was extremely satisfied with the professional services I received. The staff was warm, friendly and willing to work with me to help me get the vehicle I wanted at the price i wanted to pay. I was also very satisfied with the way they handled the trade in I offered. I would recommend them without hesitation.

    Does recommend this dealer

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  • My 1st Luxury Car Experience . MUST READ !!!
    March 10, 2017

    I own a Harley Davidson, a Dodge Challenger, a Dodge Ram 1500 . I went to Lafayette to purchase a used SUV . $14,000.00 range lower mileage. I ...


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    I own a Harley Davidson, a Dodge Challenger, a Dodge Ram 1500 . I went to Lafayette to purchase a used SUV . $14,000.00 range lower mileage. I test drove a couple but neither made me go "WOW" !!! I want that ! I called Moss Motors looking for a friend who used to work there as a salesman. I spoke with Sutton Lewis whom informed me that my friend didn't work there anymore, he asked me to still come there , so I did . He showed me a Mercedes- Benz that was $15800. I thought "WOW !!!! I bought it for I believe for $15500 . But the gas tank was empty and he filled it up my paperwork went mysteriously to $15550. I think I must have filled my own tank up . My husband took a picture of me by it ! I Even went over my budget ! SO, YOU KNOW I WAS EXCITED !! On the way home fuel light empty came on. Turns out its a sensor . Totally went down hill from there . UNORGANIZED, NO COMMUNICATION BETWEEN SERVICE AND SALESMAN . TOOK SEVERAL WEEKS TO GET IT FIXED, AND THEY USED MY EXTENDED WARRANTY TO DO THE JOB !!!!! IF I WOULDN'T HAVE BOUGHT THE WARRANTY I DON'T THINK THEY WOULD HAVE FIXED IT. COST FOR FUEL SENSOR AND LABOR , A LITTLE OVER $4000.00 THE TOUCH UP PAINT JOB I WAS PROMISED LOOKED LIKE A KID DID IT FINGER PAINTING. I ORDERED A SEAT COVER AND TONY IN FINANCE TALKED ME OUT OF GETTING SERVICE TO INSTAL L IT, HE WAS GOING TO GET SOMEONE TO INSTALL IT FOR ME . A month later I GAVE UP AND GOT A REFUND ON MY SEAT COVER. EVEN AFTER THEY EVENTUALLY TRIED TO GET ME TO LET THEM INSTALL IT FOR FREE. I was just so crushed by the service I received from "After the sale." I'm sure Ms Sharon Moss must not realize the breakdown in her business or this wouldn't be happening.

    Does not recommend this dealer

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  • Great Customer Service and the Best Sales Person
    June 2, 2015

    When our GL550 was totaled recently, we contacted Jennifer Fann at Moss Motors to help us get a new one ASAP. Jennifer went to work and found us ...


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    When our GL550 was totaled recently, we contacted Jennifer Fann at Moss Motors to help us get a new one ASAP. Jennifer went to work and found us a GL550 slated for build and added the options we wanted that day. Our new MB was delivered to us a few weeks later. This is the third MB we buy from Moss Motors and the second with Jennifer. She really goes out of her way to insure our car buying experience is easy, quick and trouble free. We highly recommend Moss Motors and Jennifer Fann to whoever is looking for a good deal with excellent customer service.

    Does recommend this dealer

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  • I really love mercedes benz,the service I received
    April 9, 2015

    Everything I was promised I received. The employees were great. They provided excellent customer service. I would not purchase a vehicle any where...


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    Everything I was promised I received. The employees were great. They provided excellent customer service. I would not purchase a vehicle any where else. I have purchased several vehicles from Moss would not go anywhere else.

    Does recommend this dealer

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  • Friendly, efficient, conscientious service!
    April 7, 2015

    We highly recommend Jennifer Fann. She has assisted my husband and I for several years with our Mercedes Benz purchases/leases and has always pro...


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    We highly recommend Jennifer Fann. She has assisted my husband and I for several years with our Mercedes Benz purchases/leases and has always provided us with exceptional customer service. Thank you, Jennifer and Moss Motors staff for outstanding service!

    Does recommend this dealer

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  • sales
    April 3, 2015

    the experience was was great dealing with lester jones at moss motors.i would recommend anyone that i know to go to moss motors to buy a car.


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    the experience was was great dealing with lester jones at moss motors.i would recommend anyone that i know to go to moss motors to buy a car.

    Does recommend this dealer

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  • great!
    April 2, 2015

    Everyone associated with the purchase of my new vehicle were amazing! I would definitely recommend this dealership to anyone! Also, if u are comin...


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    Everyone associated with the purchase of my new vehicle were amazing! I would definitely recommend this dealership to anyone! Also, if u are coming from out of town, worth the drive!

    Does recommend this dealer

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  • My Experience was streamlined and Excellent
    April 2, 2015

    Lester Jones displayed great work ethic & knowledge of everything Mercedes Benz. Because of his great work, I was referred & have referred others....


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    Lester Jones displayed great work ethic & knowledge of everything Mercedes Benz. Because of his great work, I was referred & have referred others. Lester is the type of salesman who will be followed by the purchaser throughout his career. Because of his enthusiasm & expertise I chose to do business with Moss Motors!

    Does recommend this dealer

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  • great
    March 23, 2015

    Had a blast shopping with u guys can't wait to get another one ...Just hope that it comes with a couple of oil changes


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    Had a blast shopping with u guys can't wait to get another one ...Just hope that it comes with a couple of oil changes

    Does recommend this dealer

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  • Wonderful
    March 17, 2015

    Everyone was very helpful Corey Scranton did and excellent job showing us different cars and getting everything ready for us when we did make a fi...


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    Everyone was very helpful Corey Scranton did and excellent job showing us different cars and getting everything ready for us when we did make a final decision. We look forward to continue working with the Moss Auto family when it is time for service on our new automobile. Thank you.

    Does recommend this dealer

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