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Attention and professionalism were spot on. Tino helped my online queries down to my minute questions. This is my first Mercedes and Tino gave me an excellent experience. Uber ride was sent to my house so I can pick up my new car. Staff are welcoming when you enter their showroom. They are smiling and accommodating. I am looking forward to have more great service in this friendly location .
Thank you, RB, for your kind words for Tino! We thank you for your business and look forward to your next visit!
The whole experience of buying that car was unbelievable. We went there just to “window shop” and next thing we know ,we went home driving a Mercedes Benz . Fernando, our car sales man was terrific. He was very accommodating and patient, even when it was pass closing time.
Thank you, GS, for your kind words for Fernando! We thank you for your business and look forward to your next visit!
Good Experience Overall
The transaction to purchase a vehicle was almost seamless. BJ was awesome and a joy to work with. My only issue was that I was told that the vehicle would be detailed before it was delivered to me. The detail job was not well done
We apologize for the quality of the vehicle’s final detail – please reach out to us at your earliest convenience. I would like the chance to have the vehicle detailed again for you and make this right. Brett Jordan Sales Manager 281-554-9100
Patrick our service advisor was great!! He was extremely professional in handling the repairs to our vehicle. He kept us updated daily on a part situation and explained the repairs in simplified fashion.
Thank you, RJE, for your kind words Patrick! We thank you for your business and look forward to your next visit!
Communication is always important to me and Mercedes Clear Lake has knocked that one out of the park! They updated me every step of the way and I would highly recommend.
Thank you, Alfred, for your kind words! We thank you for your business and look forward to your next visit!
Great service department
Great service department. Provided excellent customer service and my service was completed within the estimated time frame. The service rep did not try to sell me unnecessary repairs.
Thank you Regan for your kind words! We are thrilled that we provided you with a great service visit. We look forward to your business with us again!
Mercedes of Clearlake is great
Brought my SL in for oil change and new battery. Trent was great. Nice experience I’ll use them again. Nice experience at the dealership. Friendly
Thank you, Bill, for your kind words for Trent! We thank you for your business and look forward to your next visit!
ML 350 service
Zeke Gates is my Service contact. On short notice he scheduled my service with efficient turn around. All my service experiences with Zeke at Clear Lake Mercedes (CLM) have been excellent; Zeke and CLM are the only ones I entrust my service needs. Thank you Zeke! Regards, Danny Adkins
Thank you for the review, Danny! We are very happy to hear that Zeke and our team treated you well and was able to help you with your service visit.
The repairs for my car took only half a day. They delivered a loaner to my residence and also dropped my car off to me.. If I could leave more than 5 stars, I definitely would!
Thank you, Mrs. Liggins, for your kind words! We thank you for your business and look forward to your next visit!
Seamless experience. Called and set appointment, received confirmation, reminders and progress texts. Competed the service on my vehicle in a couple of hours. Thanks for the added value of the separate service dept.
Thank you for your recent service visit! We thank you for your business and look forward to your next visit!