Mercedes-Benz of Clear Lake

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
78 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 10, 2020

    I had service of my Mercedes through Mercedes Benz of Clear Lake with Antonio as the service advisor. Both the service and the advisor, Antonio, were... excellent and I would go to this dealership for future repair work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review, it is greatly appreciated and we look forward to welcoming you back in the future.

  • 5.0 out of 5
    February 5, 2020

    Great dealership, excellent customer service. I've been buying Mercedes Benz for over 30 years and these people are the best. My service advisor, Patrick... on a scale from 1 to 10 gets a 12,

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    Came in for service or repair
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    Dealer Response

    Thank you for your kind words for our staff, we appreciate it!

  • May 2, 2017

    My expectations finding a late model, low mileage Certified Pre-Owned Mercedes Benz vehicle were exceeded, especially easy and enjoyable working with Shannon... Stem of Mercedes Benz of Clear Lake! He was most importantly "professional" from start to finish, very detailed and informative in all ways explaining the value, advantages and benefits of purchasing a Certified Pre-Owned vehicle. I would encourage anyone to consider working with Shannon! On a scale of 1 to 10 with 10 the highest, being a demanding consumer, I would rate my experience working with Shannon as nothing less than a 10!! I also worked with Fidencio Leija, David Silva and Derrick Gray, all were very helpful and service oriented. I normally refuse to complete surveys of this nature, but in this case feel my experience can benefit and encourage others to give Mercedes Benz of Clear Lake a chance to earn their business!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Bob for the kind words about our team! It is always great to hear that we were able to make a customer's car buying experience truly excepti...onal! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    January 30, 2020

    My service recieved was Great! Mr Trent customer service was magnificent!.. He kept me informed about what's going on and I felt comfortable with his services..

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Jackie, for your kind words about Mr. Trent! We are very happy to hear that we were able to provide you with an enjoyable service experienc...e!

  • 5.0 out of 5
    January 17, 2020

    Absolute top notch service. All dealerships should be as dedicated to customer satisfaction. The entire staff goes above and beyond the level of service... I have ever experienced at any other dealership.

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    Came in for service or repair
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    Dealer Response

    Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    January 13, 2020

    Mercedes of Clear Lake has always been upfront and open about repairs that are being done. As long as I own a Mercedes I will use MB Clear Lake for repairs... or future purchases.

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    Came in for service or repair
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    Dealer Response

    Thank you for the feedback. We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    December 27, 2019

    Waiting room leaves a lot to be desired! It’s small and uncomfortable. Snacks were depleted. There is also too much paper involved with checking out! I... counted about 10 trees used to check me out.

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  • 5.0 out of 5
    December 26, 2019

    Zeke is great, time was shorter than predicted, car was in perfect shape, I was very pleased. I would never go anywhere else for service.

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    Dealer Response

    Thank you for your kind words for Zeke, we appreciate it! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    December 20, 2019

    Scott was awesome! Made my process of buying my son’s dream car a reality. Will definitely send friends and family for purchases. Scott is by far the... best in the business!

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    Dealer Response

    Congratulations on your new car, Kalani! Thanks for the review and kind words for Scott and we hope you loved your new vehicle for years to come.

  • 5.0 out of 5
    December 20, 2019

    Had the best first time car shipping experience with Mercedes and Andrea! They made sure I knew exactly what was going on. Never going anywhere else!

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    Shopped for a used car
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    Dealer Response

    Congratulations on your new car, Nataly! Thanks for the review and kind words for Mercedes and Andrea.

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