Reviews
Zeke always does a great job of taking care of our cars.
Zeke always does a great job of taking care of our cars. Got the car in and out and was very responsive to our needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Clear Lake! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent maintenance and service!
Excellent maintenance and service! Excellent, clean facilities with variety of snacks to help pass the time. WIFI and charging stations readily available. My service representative, Trent was so courteous and accommodating! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I would say Ruby is the best and most friendly service
I would say Ruby is the best and most friendly service rep. I love seeing the diversity in this location. one thing I am upset about is the Caltex company being very rude to Ruby and myself. If you are buying a car and finance is selling you a package. Please make sure you know that is not unlimited and only $2,500 is covered. Which is not worth it. Other than that, Ruby thank you for all of your hard work and hospitality. I know this was not your fault, finance didn’t even know Caltex had a limit. Enrique
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words regarding Ruby. We will use the example regarding the limits on Caltex with our Finance Department training. I will also follow up with Ruby and see if we can assist with this situation on your Mercedes. Thanks Jerry Bush 281-554-9101 jerrybush@mbclearlake.com
I’m honestly all good. Ruby is amazing and her hospitality is what makes a difference.
Great experience with the service department- they
Great experience with the service department- they diagnosed my car properly after I guessed what could have been wrong with it. When the diagnosis ended up being less costly than anticipated, they reduced their quote to match. They were familiar with common issues too so it was reassuring to have that expertise, they performed all the recalls while the car was in, and the work was done quickly as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nero, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Our Salesman Maany Rodriguez was Awesome.
Our Salesman Maany Rodriguez was Awesome. He really helped up & got us Exactly what we were looking for. We would Definitely recommend Manny & the Finance Man Robert Denaro for Excellent Service. Truly Appreciated such Wonderful Service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Nicole, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Patrick in your dept service was great, first time using
Patrick in your dept service was great, first time using your dealership will definitely use again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Patrick here at Mercedes-Benz of Clear Lake! We can't wait to see you again, have a great day.
Trent is great!
Trent is great!! He is always on top of our service appointment and keeps us informed throughout the process. Trent is a pleasure to work with for our servicing needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cathy, we're happy you found Trent to be so supportive during your experience here at Mercedes-Benz of Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.
Wow!
Wow! No pressure and easy buying process.! A+ customer service in all departments. Love the valet service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Susan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
The service advisor and all members of the staff of this
The service advisor and all members of the staff of this particular dealership always gives me confidence that my vehicles are in good hands. My Service Advisor is exceptional in that he explains technical details in a simplified fashion
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I usually wait for my vehicle but was advised ahead of
I usually wait for my vehicle but was advised ahead of time it would be lengthy so they provided a ride home for me as well as the return the next day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!