Faulkner Chrysler Dodge Jeep Ram Fiat Hours
This is the official page for Faulkner Chrysler Dodge JEEP Ram FIAT (Faulkner CDJRF)in Mechanicsburg, PA. We offer a wide range of New & Used Dodge & Ram vehicles, & are always eager to help!
Faulkner Auto Group has been serving the Harrisburg, Mechanicsburg, and Trevose areas since 1932. In all that time, we've built 28 dealerships with vehicles from 18 top brands.
While our network has expanded, our core values haven't changed. We still offer the kind of care and respect that you deserve..
"Faulkner Chrysler Dodge Jeep Ram Fiat of Mechanicsburg To Be Sure!"
Oil, Filter Change
$36.95 and up*
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Power Steering Service
$129.95 and up*
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I went back to Faulker Dodge RAM to lease a new truck and found the dealership to be very dishonest. I was presented with payment options with no details... like taxes, residual value, etc. I would ask for this information and my sales rep would go get handwritten notes from the sales manager and present it to me. This when on several times until I felt I was being played. The problem...I was only given answers to the questions I asked for. I was left feeling "I don't know what I don't know". I was expecting a printout of this information so I could make a fully informed decision as I had with this dealership and others. I was not allowed to take any information with me. The next weekend I went to the Heritage RAM dealership and leased another truck. I was presented with all I needed to make a decision.
Alex, we apologize for the experience you had during your shopping experience with us. Here at Faulkner Chrysler Dodge Jeep RAM FIAT, we pride oursel...ves in maintaining completely transparent pricing. If you have time, I would like to review with you how we can better improve our process so that others do not end up feeling like you do. Please contact me, Jack Oyler, at 717-697-9448
As many other reviews state, this dealership leaves a lot to be desired. Our Fiat was towed to this location on October 18th. In speaking with the... service advisor, our appointment was to be on October 30th however as time permitted they would work on it to repair a damaged oil pan. This was an insurance claim. Long story short we got the back finally on November 8th. It is nearly impossible to reach their service advisors as you remain in the queue indefinitely. Messages left with other areas of the company go unfulfilled. One time when I actually got through to someone in the Service area they put me on hold for over 12 minutes to be transferred to Gary, my assigned adviser. When the call finally went through I got his voice mail, which of course he didn't return the call. Status updates were few and far between and contained mis-leading information. On several occasions I was told that they were waiting for the insurance adjuster. In speaking with the adjuster, she was initially there around October 25th and gave the go ahead for repairs and also to replace the tire that was damaged. The original service document listed an incorrect part to be replaced, a transmission pan. She caught the error. At one point Gary said that they were having issues receiving parts. I checked online part sources and the needed parts were readily available and could be delivered within two days. On November 4th I was told that they were waiting for the wheel repair company who supposedly was called on 10/25. In speaking with Wheel Worx on November 5th, no such appointment had been made. On November 6th Gary advised that the tire wasn't holding air and that were again waiting for the insurance adviser to authorize replacement. Now the engine was put back in the car at this time however the tire was flat on arrival. Why wait 2 ½ weeks to address a known issue that would prevent final repairs from occurring? The insurance advisor had tried to reach Gary for 15 minutes in the queue but, as before, could not get through. She had previously authorized the tire replacement. I had also been told by a different service advisor at Faulkner that the car was not brought in on October 30th but was delayed due to them over scheduling other repairs and delaying our repair. When the car was finally done we picked it up Friday, November 8th. The cashier was basically dumbfounded at the lack of appropriate paperwork there. There was no pre-repair inspection report nor was the recommended optional repair list there. She even said that this was the worst paperwork she had ever seen. In speaking with the adjustor again, she was supposed to have received photos of the repair from Gary but as of November 11th, still had not. I recommended to Gary that they, as a dealership, look out their front windows across the street to Bobby Rahal dealerships to see how professional dealers treat their customers and service. His reply was that they have many more people working. Duh!!!! Perhaps Faulkner needs more employees to service their customers properly. Common sense. As a final thought, one of the worst parts of this was Gary's recommended repairs of almost $2000. Of course we declined and will take this to our local garage. One of these recommendations was replacing all 4 brakes at a cost of around $800. Other shops quoted $500 or less however I checked our last inspection report which was 8,000 miles ago and the brakes were 5b then so somewhat doubtful that this maintenance was critical. Another repair was to replace a valve cover gasket at a tune of about $400. The part is $25 and the repair time (Youtube video) puts it about 15-30 minutes. Perhaps since we didn't fall for the ruse and spend the extra $$$$ on the inflated repairs is why Gary was so unresponsive and the repair took 3 weeks?
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (717) 697-9448. We will work with you to resolve this matter to your satisfaction.
My son found a beautiful 4Runner for sale and set up the purchase with Alonzo. After learning a co-signer was needed, my hopes were a little deterred,... since I couldn't leave my business for a day to make the 4 hour trip to the dealership. What happened next was something I had never experienced before. I spent some time on the phone with Faulkner Dodge and exchanged some needed information, and the next evening, after work, they actually DELIVERED the car to our town and we signed the paperwork. A huge THANK YOU to everyone who went out of their way to make this happen
Tom, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a c...all or stop by. Have an awesome day!
Liz was incredibly helpful and attentive to my Inquiry. I felt very relaxed during my appointment as I was assisted by a salesperson. They helped me review... the carfax and test drive the vehicle. I did not feel pressured at all and their friendliness made the experience worth while.
Brandon, we're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you for your kind review and support! We're... happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
They don’t have the cars on the lot that they display on their website. I would give 0 stars if I could. Wasted an hour of drive time. Very disappointed.
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your ex...perience in more detail. Please reach out at (717) 697-9448 and we will do our best to make this better. We hope to hear from you soon.
I bought a 2018 GMC Sierra truck on July 20th from this dealership. I traveled an hour one way to purchase this vehicle. I purchased a seven year extended... warranty. I noticed on July 28th ( Sunday ) that part of the grill was broken. I called on the 29th and was told I needed to speak to the used car sale manager which was Eric Witter. I left Mr Witter a very detailed message of the situation. He never returned my call. I called three more times over the next ten days with no response back. I finally talked to the other manager Wendell and he said he would get back to me. I received a call from Mr Witter the following Monday morning. He of course had several excuses as to why he didn't return my calls. Mr Witter said if was my fault that I didn't see the damage before I left with the truck and that it wouldn't be covered under warranty. REALLY?? He said that he may be able to "help" me out with a cost of the part break. This should have been taken care of as a " good will gesture". This is why car sales people have such a bad reputation. I won't be dealing here again!! Also, my sales person Cory Wright assured me he would send me an XL shirt which I never received. So much for his word.
Darrell, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (717) 697-9448 so we can discuss the... details of your visit in hopes of restoring your confidence back in our dealership.
I was looking for an email address for Faulkner Chrysler and Faulkner Honda to send them a message about my experience before just posting a review, but... I couldn't find one. So, I guess I'm left with the Internet. My wife and I were interested in a 2016 Honda Odyssey on the lot. The salesman we worked with was Aaron, who was very accommodating and helpful, initially. We took the van for a test drive and immediately I noticed that it had either an engine or transmission problem. The RPMs were all over the place during acceleration. I pointed this out to Aaron and he assured us it would be addressed. We went back to his desk to talk numbers and got things more or less worked out. He asked us if we had a deal, to which I replied maybe, but I we need to get the issues with the van resolved. He didn't appreciate my "negative language" in calling the van's issues "issues", but it had an issue. Let's call a spade a spade. To shorten up an experience that took way longer than it should have, after a bunch more back and forth about all this he decides to send out his tech, whom he spoke very highly of and told me that the guy was essentially a genius, Tim Wilson to give me an explanation about what I was experiencing with the van. He told me that the transmission in a Honda Odyssey is much different than a Ford Edge transmission, which I was trading in. He said that CVT transmissions and engines that can deactivate cylinders are always shifting and trying to get the best fuel economy. I told him that I had driven other Odysseys and never experienced this phenomenon. He did not acknowledge or address my comment. My problem with Tim is that he was totally lying to me. Odysseys have a 6 speed transmission, almost exactly like a Ford Edge! They do not have a CVT transmission, or a "CVT-like" transmission, as he called it after I challenged him on his assertion. When I asked him if he had driven the car he said he had not. At this point I was quite dissatisfied with my Faulkner experience. I hadn't even said I'd take the car and I felt like I was already getting jerked around by the service department. No one was listening to what I was saying or addressing the situation, it was totally focused on the sale. Aaron came back and was focused only on closing the deal. He did not want to address the issue with the van, but kept saying that it came with a 3 month warranty. When I said I'd like to take the van to my mechanic to have him look at it he looked very confused. He said that they don't normally do that. He said he could have one of his techs ride with me to explain what I was experiencing (notice he said to explain the issue, not actually diagnose the symptom to see if maybe there is an issue). I declined. He then continued on saying that there is not reason for me to take it to my mechanic because he's going to say the same thing his mechanics are saying. Really? Think about your argument there. It is not a good one. I told him that I'm either going to take the van to my mechanic to have him check it out or I'm going to leave and go look at other vans. This is not the only Odyssey for sale. After another meeting in the secret room, someone agreed to allow me to take the car to have it checked out on Monday. My wife and I left and drove immediately to another dealership where we test drove an Odyssey of the same year. I punched it to the floor and it accelerated just like you and I would expect a minivan to accelerate. We ended up buying this van and having a completely opposite experience form Faulkner. What am I supposed to tell people about my experience with Faulkner Chrysler? I suppose I have to tell them the truth. I would entreat those who work at Faulkner CDJRF to do likewise. Customers appreciate honesty and tell others about honesty, especially when that honesty is not self-serving.
Matt, we appreciate your detailed feedback and are deeply disappointed you did not have a more positive sales experience with us. We want to regain yo...ur trust and your business so please reach out to us at (717) 697-9448. We hope to speak with you soon.
I purchased an 8-year old Acura MDX luxury SUV with about 100k miles at this dealership for $14k. I was told by the salesman that Faulker only sells quality... pre-owned vehicles. After 4 weeks of driving, I found out it consumed 1.6 quarts of engine oil in 1,400 miles, which is about 1 quart of oil every 900 miles. There is no way I would have bought this vehicle had I known this. I asked if I could trade it back in for something else in their inventory. They offered me $4,000 less than I paid, which would be a devastating loss to my family. Over the last two months, I left four voice messages for the pre-owned sales manager to return my call. I heard nothing. I asked to speak to the general manager and have him paged. I got transferred to a secretary and left a message. I heard nothing. I sent two emails to the pre-owned sales manager, general sales manager, and the general manager. Still waiting for a response. I found out later that this was a common issue with Honda and Acuras in this timeframe. Faulker owns a Honda dealership, so I presume they were well aware of this common problem. When you have vehicles with a potential issue like this that can’t be detected until driven for 500 miles or so, you need to drive them a bit with staff before selling to the public to ensure that you aren’t selling a lemon to an unsuspecting customer. Faulker did zero to make it right for me. If they would have at least budged an inch to try to make things right, I would have more respect for this company. The worst part is that they wouldn’t even speak to me. If their response to this negative review says for me to call in and they will make it right, DO NOT BELIEVE IT!
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (717) 697-9448 so we can discuss... the details of your visit in hopes of restoring your confidence back in our dealership.
Need better service bar like free sodas coffee etc. Hoffman Ford has a great service bar. Ordered new Challenger Hellcat RE. Came in perfect did a good... detail job. Got way fair price for my trade it. Was a breeze. Through financing. Alonso good salesman.
Thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional ques...tions about services you received and thank you again for choosing Faulkner Chrysler Dodge Jeep Ram FIAT!
Walked in looking for a used Pacifica. They didn't have any but to give them a chance I drove a new one. I told him we wanted a certain price out the... door and he said ok, give us a chance. Along the way I kept stating I didn't know how they would meet my target price. Salesman kept saying give us a chance. After all was said and done they didn't even come close. When I went to walk away the sales guy got frustrated and said if you knew it wouldn't work, why did you stay. I couldn't believe it. Sales manager asked me why I walked from a 'great deal' (which for that car it probably was but not a great deal for us). They also gave me a much lower than expected trade in value. This place doesn't get it.
Steve, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if y...ou are willing, please reach out to us at (717) 697-9448 to discuss this further.