Faulkner Dodge RAM

Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 1:00 PM

Faulkner Dodge RAM Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2014

The All New Faulkner Dodge Ram of Mechanicsburg. Come in and see how we offer truly exceptional service, but we want to

...

make sure that you get a truly exceptional car at a truly exceptional price.

"Faulkner Dodge Ram of Mechanicsburg To Be Sure!"

Service

Oil, Filter Change

$36.95 and up*

Tire Rotation

$52.95 and up*

New Battery

$31.95 and up*

Power Steering Service

$129.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.8 out of 5 2.8
310 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 7, 2018

    I bought a 2012 Chevy Colorado. I had it not even a month when I started noticing a metal clanging sound coming from underneath. I took it to my local... garage to find out what was wrong with it and they told me the tailpipe and muffler were completely rusted out and needed replace. They were right. The tailpipe was completely rusted off and just having there. I called Faulkner to repair this for free to make things right since I had only put 1K on the truck and had it for less than 30 days before this happened. Terrible service, I got the run around and no one would help me. They basically said they wouldn't cover it even though it's something they missed when inspecting the truck! There are so many good dealerships in the area. Don't waste your time with these guys. I've dealt with two other big dealers in PA and they actually lived up to good customer service and selling quality cars. Not these guys! Don't waste your time and save yourself the headache!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Justin, we regret to hear that your experience with us was anything less than exceptional. When you have an opportunity, please reach out to us at ...(717) 697-9448 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

  • 1.0 out of 5
    August 31, 2018

    I have tried three times to make an appointment to have my van serviced. Every time I call I get a recording to leave a message and they will return my... call. Never happened. Not a very good start for taking over Chrysler dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, ...please reach out to us at (717) 697-9448 to speak to our manager directly.

  • March 3, 2018

    My son found a beautiful 4Runner for sale and set up the purchase with Alonzo. After learning a co-signer was needed, my hopes were a little deterred,... since I couldn't leave my business for a day to make the 4 hour trip to the dealership. What happened next was something I had never experienced before. I spent some time on the phone with Faulkner Dodge and exchanged some needed information, and the next evening, after work, they actually DELIVERED the car to our town and we signed the paperwork. A huge THANK YOU to everyone who went out of their way to make this happen

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a c...all or stop by. Have an awesome day!

  • 1.0 out of 5
    July 12, 2018

    Went there on a Saturday with check in hand for 25,000 to buy a truck and told sales rep here my check . (Front tire needed replace , they would not replace... tire , ask them to come down a little in price, because I had check in hand for 25,000 and they said it is what it is . In there word not mine.) so after 5 hour they told me price is firm they then ask me can they run my name told them only for 2 banks and they ran it 5 times , there's goes that credit score. So I said lets close this now, sales rep goes to do paper work and they come back to me and say sorry we don't have title and that it would be next week some time. Really lost my hold day and killed my credit . Bad customer service and all the way around.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lou, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us direct...ly at (717) 697-9448 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    June 9, 2018

    I was “pre approved” but when I got there they told me I needed more money down and a co-signer. Drove 2 hours to get their for nothing. Now... my credit score went down 11 points. They had someone else on the lot after me looking at the same car and I’m guessing this dealership thought that had more money to put down. Absolutely ridiculous. I called and gave my information so I knew I wouldn’t make the trip for no reason. I even asked how much I’d need to put down to be approved. I was led to believe I was approved without having any money down. Wasted my time and now my credit score is down. Words can not describe how angry this makes me

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 27, 2018

    So easy to deal with Faulkner! It's a 3 hour drive for me but their cars are the cleanest and always easy to deal with!. Good jobs guys

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always h...appy to help!

  • 2.0 out of 5
    September 6, 2017

    Tried calling 3 times from noon to 12:45 on my lunch break. The first time the operator said their busy and at lunch so they will call you back if you... want to leave a message. Since I had two recalls on both my 2014 Dodges, I wanted to ask if the parts were available. I called back and placed directly to VM and called back a third time and placed directly to VM. This time without even talking to the operator. Does everyone take a lunch at the same time?

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We regret to hear that you had this experience with us. This is far below the standard that we hold ourselves to and we want to assure you it was not ...our intention to frustrate or disappoint you during this process. Please contact our general manager directly at (888) 419-4867 when you have an opportunity, and we will be more than happy to try and turn your experience around.

  • 4.0 out of 5
    August 21, 2017

    Salesman Jason Haring ticked all the boxes as far as vehicle knowledge and superb customer service. Ask for him when you visit this store.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 2, 2017

    They were very helpful through the whole process. Even when they didn't have what I was looking for they would try and find it for me!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 26, 2017

    After buying the car we realized something was wrong with the transmission. They worked very hard to resolve the issue and make it right.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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