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Reviews

Average Ratings

4.8
48 lifetime reviews.
  • 2015 Camry Hybrid XLE - Surprise!

    Cars dot com is just a great way to find a gem car. Toyota of Surprise was great and the salesman Matt Smith was direct and quick to the transact...

    Dealer Response

    Hello, Thank you for reviewing our dealership, Toyota of Surprise! We're thrilled you found the entire process quick and easy. We appreciate you ...


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    Cars dot com is just a great way to find a gem car. Toyota of Surprise was great and the salesman Matt Smith was direct and quick to the transaction. I would buy again

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for reviewing our dealership, Toyota of Surprise! We're thrilled you found the entire process quick and easy. We appreciate you choosing our dealership and sharing your experience. Thanks again, Toyota of Surprise


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  • No Follow-Up

    After my initial inquiry the Internet person asked for information on my car...year, VIN, etc. He never got backed to me regarding the information...


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    After my initial inquiry the Internet person asked for information on my car...year, VIN, etc. He never got backed to me regarding the information I gave him. I did get an e-mail from someone else, not in re: to my car, but by then I moved on from this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Experience!

    Joe P was awesome and Tony Ewing was fantastic with the buying process. Robert T made the Sales process smooth and quick as well!!!


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    Joe P was awesome and Tony Ewing was fantastic with the buying process. Robert T made the Sales process smooth and quick as well!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Highly Recommend!

    After visiting several auto dealerships in the Phoenix area including GMC, Nissan, Hyundai, and Kia, it was our pleasure to purchase a new Highlan...

    Dealer Response

    Hello, Thank you for taking the time to leave us such a wonderful review! All of us at Toyota of Surprise truly appreciate the kind remarks regar...


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    After visiting several auto dealerships in the Phoenix area including GMC, Nissan, Hyundai, and Kia, it was our pleasure to purchase a new Highlander from Toyota of Surprise, Arizona. We worked with both Brian Laurie and Anthony Ewing. They were courteous, knowledgeable, professional, and VERY patient. They answered all of our questions and did not pressure us. They allowed us to take a new Highlander home for a day. We ultimately decided on a vehicle with more options. Anthony spent a considerable amount of time looking for a vehicle with the options and colors we wanted. He found one in North Hollywood, and three days later it arrived. When we arrived at the dealership to inspect and hopefully purchase the vehicle, it was inside the facility in its own enclosed stall for us to inspect. The vehicle had everything we asked for plus two additional options we had not asked for – running boards and a roof rack. We decided to keep the running boards but not the roof rack. No problem, no argument. They just removed it. They didn't charge for overpriced, unnecessary options we didn't want such as paint sealant, fabric protection, etc. as most of the other dealerships we visited did. Kendal Willis in Finance, also very courteous and professional, did a fine job with the paperwork, explaining everything in detail. After that, Brian took us back to our new vehicle and spent about 30 minutes showing us how everything worked. This was very much appreciated. We returned ten days later to have body side molding installed. Erin in the maintenance department, who called to schedule the appointment, was there to greet us. She was also very courteous and friendly. We were in and out in one hour. Free Starbucks coffee, donuts, and popcorn while waiting. Nice install on the molding. Free carwash with every service. Both Anthony and Brian greeted us and asked how things were going with the vehicle and if we had any questions. The entire facility is very clean and modern.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to leave us such a wonderful review! All of us at Toyota of Surprise truly appreciate the kind remarks regarding your experience. We are thrilled our team gave you the first class service you deserve during your new car purchase. Thanks again, Toyota of Surprise


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  • Great experience!

    It was such an exceptional and wonderful experience we had in buying a 2016 Kia Sedona ! Very professional and exceptional customer service ! Felt...

    Dealer Response

    Hello, Thank you for taking the time to review our dealership, Toyota of Surprise. We are so thrilled the team delivered you an exceptional car b...


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    It was such an exceptional and wonderful experience we had in buying a 2016 Kia Sedona ! Very professional and exceptional customer service ! Felt at peace through out the buying process ! Going through traumatic experiences in some other dealership we were sceptical to start with but it was an awesome experience the moment we stepped in to this dealership ! Shannon Krest , Sam Sanchez were great ! Robert who was the financial manager was wonderful too ! No haggling ! Overall great experience ! I am looking forward to going there directly if in need of any vehicle ! Great team ! Thanks

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to review our dealership, Toyota of Surprise. We are so thrilled the team delivered you an exceptional car buying experience! Thank you for sharing your kind remarks and for choosing us. Kind regards, Toyota of Surprise


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  • Looking for new vehicle.

    Amazing dealership. Drove in from New Mexico and they were awesome to work with. Sam Sanchez had everything ready for us as we drove up. They stay...

    Dealer Response

    Hello, We are so pleased you had an amazing experience with Sam and the rest of our team at Toyota of Surprise. Thank you for allowing us to be y...


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    Amazing dealership. Drove in from New Mexico and they were awesome to work with. Sam Sanchez had everything ready for us as we drove up. They stayed till 10pm to make our experience everything outstanding.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, We are so pleased you had an amazing experience with Sam and the rest of our team at Toyota of Surprise. Thank you for allowing us to be your dealership for your purchase. We hope you continue to love your new car, please let us know if there's anything else we can do to assist! Thanks again, Toyota of Surprise


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  • Review on service

    Michael Brogden was amazing. He was very knowledgeable friendly and made our experience very pleasant I would definitely buy another car from...

    Dealer Response

    Hello, Thank you for taking the time to review our dealership, Toyota of Surprise. We're thrilled Michael provided you with an amazing car buying...


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    Michael Brogden was amazing. He was very knowledgeable friendly and made our experience very pleasant I would definitely buy another car from Michael and surprise Toyota

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to review our dealership, Toyota of Surprise. We're thrilled Michael provided you with an amazing car buying experience! We hope you continue to love your new car! Thanks again, Toyota of Surprise


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  • Customer

    The Surprise is the Quality and professionalism of all their working staff! I started by calling the dealership about a new Rav 4. Sam Sanchez wa...

    Dealer Response

    Hello, Thank you for sharing your review of our dealership, Toyota of Surprise. We appreciate the feedback regarding your experience with Sam and...


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    The Surprise is the Quality and professionalism of all their working staff! I started by calling the dealership about a new Rav 4. Sam Sanchez was the Salesman I asked for. He had popped up on my iPad while I was checking the inventory. My Lucky day, what a gentleman and great salesman! I could write a Paragraph on him alone! Great demeanor, knowledgeable and No Pressure! That new Rav 4 is in my garage and delivered us to Ca for Christmas! Thanks Sam, I recommend Sam, Robert T. In finance and Surprise Toyota! Loved the whole transaction!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your review of our dealership, Toyota of Surprise. We appreciate the feedback regarding your experience with Sam and the rest of the team. We're thrilled it was such an enjoyable car buying process for you. Enjoy your new car! Thanks again, Toyota of Surprise


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  • Excellent Customer Service

    The whole team was wonderful my Sales guy Preston, has been a huge help along the way with everything that I have questioned. When I walked in I ...

    Dealer Response

    Hello, Thank you sharing your experience with us! We're thrilled our team at Toyota of Surprise gave you the first class service you deserve and ...


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    The whole team was wonderful my Sales guy Preston, has been a huge help along the way with everything that I have questioned. When I walked in I knew what I wanted and how much and the guys there that night did exactly what I asked for, they are a great group of people to work for! Thank you Preston, Roger, Kendall and Anthony!! I love my new 4 Runner

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you sharing your experience with us! We're thrilled our team at Toyota of Surprise gave you the first class service you deserve and you were pleased with the car buying process at our dealership. Thank you for the kind words regarding Preston, Roger, Kendall and Anthony. Truly appreciated, Toyota of Surprise


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  • Just bought a used car

    I worked with Esmeralda Acosta and she provided absolutely excellent customer service.

    Dealer Response

    Hello, Thank you for sharing your experience at Toyota of Surprise! We're so happy that Esmeralda showed you wonderful customer service during yo...


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    I worked with Esmeralda Acosta and she provided absolutely excellent customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your experience at Toyota of Surprise! We're so happy that Esmeralda showed you wonderful customer service during your car buying process. We appreciate you choosing our dealership. Thank you, Toyota of Surprise


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