i.g. Burton Chevrolet of Seaford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 9, 2020

    Never jerked around like I was by these guys after many years of buying and financing cars and trucks. I was looking for a used car and found one online... at this dealership. They were advertising that you could get the deal started online since we were in the middle of the Covid pandemic lockdown and I live in New Jersey. I wanted to be upfront regarding my situation, so I explained in my first email that I was a senior citizen living on a fixed income and that my credit was not perfect. I even included my annual income and my FICO score in that email. The salesman assured me that he could get me approved for a loan with an acceptable rate, so I sent in the credit application. He came back with a 36 mo. deal. In an attempt to get the payments a little lower, we went back and forth a few days over email. After exactly four days I said that I would just take the original 36 mo. deal. The salesman responded that the approval had been withdrawn and they had another buyer anyway. When I complained, he said the approval was still good but the terms had changed which made the payments way out of reach. Now my credit score has dropped 9 points and I have no car. What a way to run a dealership. My advice is to be very careful when dealing with these guys.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for alerting us to this issue, Tony. Our top priority is delivering 100 percent customer satisfaction and it's concerning to hear you feel ...your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact us directly at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The ig Burton Chevrolet of Seaford Team

  • 1.0 out of 5
    February 19, 2020

    Worst car buying experience ever........................

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. We would like the op...portunity to talk to you more about the events that transpired. Please contact us directly so we can work on this together. Best, The ig Burton Chevrolet of Seaford Team

  • 5.0 out of 5
    July 20, 2018

    Thought we would give i.g. Burton a try. They had the car we wanted & the price we could afford. Chris was outstanding, low key. I didn't feel like... he was hounding me. He made the car buying process simple and easy. I would/will recommend i.g. Burton to anyone wanting a car, and Chris in particular.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Phil, thank you so much for your 5 star review of Chris and our dealership! We hope that you're enjoying your new car and if there's anything we can d...o for you please reach out to us any time!!

  • 5.0 out of 5
    July 11, 2018

    Salesperson asked about our requirements and preferences, offered us possible cars, and let us decide without pressure. All persons at the dealership... were quite friendly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your 5 star review of our dealership! We hope we were able to help get you into a quality pre-owned vehicle and if there's anyth...ing else we can do for you please let us know!!

  • 5.0 out of 5
    June 11, 2018

    Paul Moore did a great job in helping us trade in our old car for a new one. He was a good listener and went out of his way did get the color car and... features we were looking for.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your 5 star review of Paul and our dealership! We hope you absolutely love your new car and if there's anything we can do for yo...u in the future please let us know!

  • 5.0 out of 5
    May 19, 2018

    Overall happy that they did everything to get me in my 2015 Malibu! Would definitely recommend family and friends to go buy there car there!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sonia, thank you so much for your 5 star review of our dealership! We hope you absolutely love your Malibu and if there's anything we can do to assist... you in the future please let us know!!

  • 5.0 out of 5
    May 17, 2018

    We have been dealing with I G Burton in Seaford, DE for 8 years and we have never been disappointed. Their sales and service staff are excellent. Our... go to sales man is Ben Reinert and he is truly a professional. He is not high pressure and looks out for our interests. We have purchased both new and used cars from him and he makes the buying process smooth and pleasant. He aims to please. We are also impressed with the service department, as well as the finance office. We highly recommend I.G. Burton of Seaford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Carol, thank you so much for your 5 star review of Ben and our dealership! We're honored to have you as part of our dealer family for sales and servic...e and if you need anything from us please feel free to let us know!!

  • 5.0 out of 5
    March 20, 2018

    Just want to take the time to thank Paul Moore for his assistance with my car purchase. I feel that he did not pressure me and took the time to explain... everything. I would definitely recommend this place and I feel so good about purchasing my first Chevy ¿ Thank you Paul!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Congratulations on your new Chevrolet, Marianne! Thank you for taking the time to write about your experience. It's great to know that Paul was able t...o provide you with pressure-free service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, I.G. Burton Chevrolet of Seaford Team

  • 5.0 out of 5
    February 2, 2018

    Thanks Mike Larkin for a great experience. Everything was smooth and without feeling pressure like some dealerships. Love the car. Tell rest of staff... thanks as well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Judy, and thank you for the kind words! We could not be happier that you enjoyed your experience here at our dealership and that Mike was there ...to provide you with such exceptional service. Thank you again and congratulations on your new car. Regards, I.G. Burton Chevrolet of Seaford Team

  • 5.0 out of 5
    October 10, 2017

    We Have never had a better experience shopping, buying and overall Salesman Paul Moore, The best as well as all those individuals involved in the process.... Definitely Highly recommend them and Would return again and again! Thanks to everyone there... You really do go above and beyond!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Will & Elaine! Thanks so much for your positive review of our dealership and Paul! We're happy we were able to get you into your Acadia with ease a...nd we hope you'll come see us again in the future!!

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