Midland Buick GMC Cadillac

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
44 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 29, 2019

    You can absolutely not beat the friendliness and customer service that these folks offer. We all know due to the oil industry booming not everything can... be perfect, but these guys go beyond the call of duty to make your service experience the best it can be. Great jobs guys and thank you.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and... for leaving such an awesome review! Sincerely, the Midland Buick GMC Cadillac Team

  • 1.0 out of 5
    June 27, 2018

    Horrible service wouldn't recommend it. Counter personnel unorganized, unhelpful, and grouchy! Took my truck in for diagnostic. Made appointment told... me three days and a month later truck hadn't been in shop and they didn't have me in computer no one had any information to give me. Had to pick my truck up and take to different shop.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mike, we're incredibly sorry to hear about the experience that you received at our dealership. We always strive to provide the utmost in customer serv...ice and quality to each and every one of our guests, and what you describe in this review is unacceptable to us. Please feel free to reach out at your earliest convenience so that we can discuss your visit in greater detail and work towards a resolution. We look forward to speaking with you soon. Sincerely, The Midland Buick GMC Cadillac Team

  • March 11, 2015

    I have wanted to purchase a Cadillac ATS since 2013 and have researched the auto extensively. I have yet however spoken to a Cadillac sales person that... knew the features of this car. I went to the Midland Cadillac dealership with the purpose of simply test driving the car. The salesperson, Kevin, was a surprise. He knew all about the vehicle and made the test drive a very pleasant experience. I have been in lending for 15 years and always dread purchasing a car, mainly due to the tactics that are used or the lack of knowledge of the vehicle. This experience was a pleasant one across the board. I picked up my car the next day and it was spotless filled with gas and my salesman went over the features with me and set up my cell phone to the Bluetooth. I drove away a happy camper in my dream car. I will recommend this dealership to my friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 4, 2018

    After purchasing we have had the worst experience with Justin Lara the sales manager we were inquiring about the contract with financing and rumor had... it we were upset was defunatley not true as we were leaving we were charged my judting using foul language ..... aggressively

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    There must be some sort of miscommunication here. Could you please reach out to us directly at (866) 505-4596 whenever you have a moment? We'd like to... discuss your visit and find out more about what happened. Sincerely, the Midland Buick GMC Cadillac Team

  • 1.0 out of 5
    May 31, 2018

    Car repair - took my car in due to engine light coming on. My car was there for a week and nobody had done a diagnostic test to see what the issue was.... Very poor customer service.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear about your recent experience with our service department. If you would be open to calling us at your earliest convenience, w...e would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Regards, The Midland Buick GMC Cadillac Team.

  • 5.0 out of 5
    January 8, 2018

    VERY PROFESIONAL AND DONE IN TIMELY MANNER !! WAS VERY SATISFIED AND PLEASED WITH THE SERVICE RECIEVED. SERVICE ADVISOR VERY HELPFUL!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kind review, Joel. Take care! Sincerely, the Midland Buick GMC Cadillac Team

  • 1.0 out of 5
    November 20, 2017

    Very disappointing experience, they found a way to mess up almost every step of the car buying experience. I set an appointment to look at 2 cars, when... I arrived they were unaware of my appointment and had neither vehicle. We found the vehicle I wanted at a nearby dealership and they arranged to get it. They did make me a decent deal on it, but I had to leave after an hour of waiting on financing. I made an appointment for the following business day and the financial manager was 45 minutes late. I was then told the vehicle would be ready that afternoon, and surprise, surprise it was not. They did nothing terrible, but not the kind of experience you would like to have when giving someone $60k.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    John D, what you experienced is not what we strive for here at Midland GMC. We appreciate your feedback and will use it to get better. Please feel fre...e to contact Richard McGilvray at 432-694-7741 for any future concerns.

  • 1.0 out of 5
    November 14, 2017

    They don't even want to help u on purchasing a vehicle like ok well maybe next time smh......

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    George, I am sorry to hear that your experience was less than exceptional. We value every customer and every deal. Please contact Rick McGilvray direc...tly if you have any concerns or issues at 432-681-6238.

  • 1.0 out of 5
    September 12, 2017

    Salesman was great, but the second I had an issue their service dept failed miserably. GMC refuses to fix and issue, dealer would not call me back, and... after 7 trips in they told me they were closing my case with an unfavorable outcome. Never buying GMC again! 52k wasted on a piece of junk with a useless warranty.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We apologize for the concerns you bare having with your vehicle, we strive to deliver utmost service to all customers. I understand that the concern y...ou have has been determined to be normal operation but,if you wish to discuss your concerns please contact the service manager, Don Sydow at 432-681-6240.

  • 1.0 out of 5
    August 23, 2017

    I have my car towed to Buick GMC Midland Texas for transmission on Monday when I called him about my vehicle they said they have one technician and it... will take them till Thursday I called him on Friday and they told me that it was not my transmission that they had a change of bunch of hoses out and they've gone test drive it an call me. The following week on Tuesday I called them to find out if my car was ready they told me that it broke down when I took it for a test drive in the problem was the transmission, I asked them how long will it take. They told me give them 3 days, I called 5 days later then they told me they needed my warranty I took my warranty to them and they said that's all I needed and my car be ready in about 3 days after a week I did not hear from them. I called him again asking the status of my vehicle hey told me that whoever took my transmission out and put it in the first time strip some the boats the tie rod was you were screwed in incorrectly there was some book some nuts missing and it's going to take awhile to get that off and then call me and tell me how much is going to cost me for those parts as I explained to them and on my warranty Buick dealership in Texarkana Texas it's the one who change the transmission out for me and put a brand new transmission in it I paid for it a week later when I return to call to them again not hearing from them I called him again asked about my car they said it'll be another week so what the bottom line is this year they have my car for 2 months transmission finally got put in it I got it back my dashboard is cracked my Bluetooth speaker that was sitting on my steering wheel is now inside my dashboard I'm have to take the passport off to get it retrieving steering column it's disconnected it's not hooked up correctly they ran a half a tank of gas out of my car then replace it also my battery light is coming on now while I'm driving down the road it comes on about 30 seconds and go off 10-15 minutes later come back on then go back off so they did allow the job as far as I'm concerned and I will never recommend anyone they need the car service go to Buick GMC in Midland Texas

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize for the concerns you bare having with your vehicle, we strive to deliver utmost service to all customers. If you wish to discuss your con...cerns please contact the service manager, Don Sydow at 432-681-6240.

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