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Reviews

Average Ratings

4.8
Average based on 24 reviews.
  • Great To Deal With

    The smoothest purchase that I've ever had at a Car Dealership. I didn't have to deal with any high pricing or going back and forth with a Sales Ma...


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    The smoothest purchase that I've ever had at a Car Dealership. I didn't have to deal with any high pricing or going back and forth with a Sales Manager. When I replace my 2nd vehicle within a Year, I'll be back to purchase here. I Highly Recommend Copeland Chevy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mislead and angry

    I called at the end of the week and spoke with the manager. I asked if a specific vehicle was in stock, still. He checked and said yes. I told him...

    Dealer Response

    Thank you for sharing your experience with regards to your recent visit to Copeland Chevrolet. I wanted to sincerely apologize again. I can certa...


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    I called at the end of the week and spoke with the manager. I asked if a specific vehicle was in stock, still. He checked and said yes. I told him that I would not be able to make it in for 2 days due to how far away it was to me. I stressed the fact that I am highly interested in this vehicle and that I was almost positive I would be putting in an offer, I just wanted to test drive it. I asked if he would hold it till I came in. He said yes and he couldn't wait to meet me. I set up a time to come in and verified it the night before. Again, making sure they were holding the car for me. The day I went in my name was on the welcome board, I thought that was a nice touch. I went in and said hi, that I had an appointment. They pulled out my paperwork with the car I was looking for and got me a salesman. A minute later our saleman comes back to us and says "I'm sorry, that vehicle was just sold half an hour ago here are other cars that are similar" wait.. What? I got up and left. That is NOT how you do business. I set up an appointment for a specific vehicle, I went to my said appointment on time. I was told by the manager that they were holding it for me. I wasted gas and time driving to them to find out they sold it while I was on my way up there! I will never do business with this company and I will be informing all friends and family to do the same. Very disappointed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your experience with regards to your recent visit to Copeland Chevrolet. I wanted to sincerely apologize again. I can certainly understand your frustration and disappointment. I wanted to stress that it was not our intention to mislead you through the door but was just a complete miscommunication on our part. As consumers ourselves, we always try to put ourselves in the customers shoes and this is not a common practice here at Copeland Chevrolet. We would still love to opportunity to earn your business. We are willing to offer you a $25 gas gift card and will get you the exact vehicle you are looking for. I know it may be too little to late, but we at least wanted to present this opportunity to you. Please feel free to call or email me at your convenience. Sincerely, Ivan Greenblatt Business Development Director Copeland Chevrolet 508-586-7900 igreenblatt@copelandchevrolet.com


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  • great service

    Tony Mendoza was a great help when purchasing our new vehicles. He was very thorough, explaining everything in great detail. He presented himself ...


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    Tony Mendoza was a great help when purchasing our new vehicles. He was very thorough, explaining everything in great detail. He presented himself in professional manner like no other. i have recommended him to all family and friends that are looking to purchase any new or used vehicles. On a scale from 1-10 i rank Tony (on performance, professionalism, and knowledgeable) a perfect 10.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New 2015 Impala 2LTZ

    I thoroughly enjoyed the interactions that I had with Russell Grant (salesman), Jason Pappas (general manager) and Steve (business manager). I was...


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    I thoroughly enjoyed the interactions that I had with Russell Grant (salesman), Jason Pappas (general manager) and Steve (business manager). I was seriously looking to buy a new car for my wife for Christmas and had actually spent a few days tire kicking at quite a few dealers. I had narrowed our vehicle preferences down to either a Ford Explorer or a Chevrolet Impala, depending on whether my wife preferred an SUV type vehicle (Explorer) or a full size sedan (Impala). I am not the type of person to buy on a first visit. I like to view what's available, visit a lot of dealerships, get a feel for the people at the dealership, etc. I was impressed when Jason came out to speak to me after my first visit and test drive of an Impala at Copeland, but did not put any hard pressure on to make a deal immediately. He made it known that he wanted to sell me a car, but he did it without being too pushy. Copeland Chevrolet was actually one of the last dealerships that I actually visited, but my initial impression was favorable enough that I put them on my short list for round 2 of my vehicle shopping, which was the point at which I had already been approved by my bank for financing at a nice, low rate (3.24 percent) and ready to actually drag my wife around in order for her to test drive the vehicles and make the final decision. Our decision day came (Thursday, December 10th) and my wife and I started hitting the various dealers on my short list. She actually drove the Impala first, was suitably impressed and showed a preference toward the highest trim level (2LTZ). We then headed to the Ford dealership that had an Explorer that was on my short list, went into the showroom for assistance and waited and waited and waited and waited. We couldn't find a soul in sales. Some lady in a second floor office window kept looking at us, but obviously didn't summon anyone to help us. We then went to Copeland Chevrolet and she test drove the vehicle that we ultimately bought, but we didn't buy immediately. We decided to try that Ford dealer one last time, found someone willing to put a dealer plate on the Explorer, she test drove it and.................her personal preference went to the Explorer by a slight margin. Truth be told, she really enjoyed both vehicles. Now came time to chat with the manager at the Ford dealership. The salesman I had dealt with in previous days was supposed to be there from noon time on, but was a no-show. OK, things happen and we are now talking with the manager anyway. He's higher in authority, so I figure this is better. Well, any thoughts of a deal quickly blew up when he openly questioned my veracity when I told him that I had offers from other Ford dealerships on the same vehicle/option package that were clearly $700 to $750 lower than his. Rather than sharpen his pencil and do some extra math, he opts to sit and argue with me on whether or not these other Ford dealerships really offered the prices that I mentioned. It may have been a negotiating tactic on his part, but it just rubbed me the wrong way. My wife and I then started down the road toward Ford dealer #2 with the offer currently sitting at $750 lower than Ford dealer #1. I get five minutes down the road while my wife and I are both flabbergasted at what we perceived as disrespectful conduct by the manager at Ford dealer #1. Already a bit incensed at how we were treated, I then started explaining to my wife that I was also a bit miffed at how Ford treats veterans with incentives. Ford only gives a veteran discount if you are active duty, retired or within a few months of actual discharge date. Chevrolet was not pulling that crap. Their discount worked to the benefit of all veterans, even old goats like me that got discharged over thirty years ago. At that point, my wife says that her preference for the Explorer wasn't that much over the Impala, so let's skip Ford and start negotiations with the Chevrolet dealers. Agreed!! We decided to return to Copeland C

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Rating

    Had my first experience with your service department on this vehicle and I have absolutely no complaints because it couldn't have been any easier....


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    Had my first experience with your service department on this vehicle and I have absolutely no complaints because it couldn't have been any easier. Inez was great with her assistance. She had the loaner car ready for me as promised and the fix on my car was done much faster than I had expected since there was a chance that the dash would have to be opened up. No complaints here thanks to the efficiency of your service department.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service

    Would recommend this dealership to all my friends .Great service and the people are friendly .Car goes in and the car goes out .Very prompt .


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    Would recommend this dealership to all my friends .Great service and the people are friendly .Car goes in and the car goes out .Very prompt .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Experience

    I don't think I have ever been treated better at any dealership when buying a car. I enjoyed it from beginning to end and the courtesy shown to my...


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    I don't think I have ever been treated better at any dealership when buying a car. I enjoyed it from beginning to end and the courtesy shown to my wife and me during the entire time was very friendly. I felt like I was dealing with family, not a car dealership. Jason, Lance and Steve were extraordinary to work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    I've been bringing my 2014 Chevy Cruz into Colonial South Chevy for routine factory scheduled maintenance and oil changes. The service is always t...


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    I've been bringing my 2014 Chevy Cruz into Colonial South Chevy for routine factory scheduled maintenance and oil changes. The service is always the best and staff exceptionally helpful. I would definitely recommend buying a car from this dealership. Mj McManus

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Car Buying

    Impala 2LT Sales crew was good & helpful. Only negatives: they seemed to try to hurry my decision on which car to buy. Once I bought car, the feat...


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    Impala 2LT Sales crew was good & helpful. Only negatives: they seemed to try to hurry my decision on which car to buy. Once I bought car, the features were not explained that well. I am still reading the manual to find out how to use features. I would have deliberated a little more on which of the cars I had viewed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic Dealership

    I purchased a 2015 Spark and I absolutely love it. My experience at Copeland was easy and hassle free. Everyone from the salesman to the finance d...


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    I purchased a 2015 Spark and I absolutely love it. My experience at Copeland was easy and hassle free. Everyone from the salesman to the finance department was polite and friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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