Chrysler Dodge Jeep Ram of Indian Trail

Reviews

4.6 out of 5 4.6
164 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 26, 2018

    Unfortunately I was unable to make it to the buying process with this dealership. I inquired about a vehicle on Cars.com that was obviously priced wrong,... but you never know, and after not receiving any feedback, I checked their website and found it to say "0 new cars" -- odd right? I proceeded to call them, and when I asked about the vehicle and mentioned the website saying there was no new inventory, the sales guy said it had sold already. I asked when because I inquired today with no response, yesterday he said. He then told me they had another similar vehicle on the lot, priced the same as the one that just sold. He knew that the price was listed wrong on cars.com because he said "the one that sold yesterday was in the $40's too" because it was listed as $5,500. I've come to realize they list wrong pricing and "0 new vehicles" simply to get you to call. And then he hangs up on me when I said I was not interested in the vehicle he had in the $40's. If you're going to bait people into calling your dealership, at least own up to listing the wrong vehicle price AND have decent customer service over the phone.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    September 17, 2018

    I can't even begin to explain my disappointment in Chrysler Dodge Jeep Ram of Indian Trail !!My wife and I bought a new jeep here less than a year... ago and also bought the extended warranty and roadside assistance. Yesterday my wife had mechanical issues with the jeep and called the service department. The guy on the phone was rude and very short with my wife who was very upset about her new vehicle having this issue. He refused to help said it would be Wednesday of next week before he could get help to her and refused to let her talk to a service tech on the phone to see if the problem could have been solved over the phone. He just left her stranded so I have to leave my job and go to her since Chrysler Dodge Jeep Ram of Indian Trail NC refused to help do anything. I do not recommend this dump of a dealership at all!! Will never purchase anything here again!! To the guy you refused to help my wife I hope if this is ever your wife or daughter they can get the help they so deserve.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    September 8, 2018

    Made appointment with Internet Manager to test drive 2017 Honda Accord Coupe but after an hour of driving to them it was sold hours earlier. Never got... a phone call on it. They had 5 other people looking at it. Was never told of this. I had certified check in hand to buy right then and there. If they had told me of 5 other people was looking at it that very day, I would bought on the spot when I set up time to test drive it. The sales person they had for me had NO idea it was already sold. Very poor communication on their part and waste of my time and gas.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 5, 2018

    Anthony was amazing throughout my entire car buying experience. He didn’t pressure me at all and listened to all my needs! I’ll definitely... be referring him to anyone i know in the market

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 10, 2018

    Thanks Alice and Richie for making my wife smile she love our new car. We named it purple rain our new charger we love it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 31, 2018

    Randy, is an awesome salesman....I was so happy with his service I referred several people...Awesome Salesman the dealership always great experience ...,,,,Go... see Randy Barber

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 18, 2018

    Randy Barber!I AMAZING and Great Sales Person. Came looking for a previously owned and he got me into a reasonably priced 2018 Renegade!! Great friendly... service!!!!!!!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2018

    Randy Barber is the King of Customer Service!!! I have never had a sales consultant like him before. He is hard working, professional, knowleadgeable,... personable and super fast. I had a great experience and I would highly recommend Randy Barber to anyone looking to purchase a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 26, 2018

    My second go round thanks to Alice and Randy for a great job on my Destroyer grey Charger. I really love this car I loved it when I first saw so thanks... again

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 1, 2018

    I must say Alice Crowder from the dealership is one of a kind! She made my purchasing experience smooth and worry free. I originally came in hopes of finding... another Jeep but instead she found my the Perfect Dodge Charger that has all the bells and whistles, even better it was given to me at a great price. If you are in the hunt for a new vehicle don’t second guess yourself about visiting Alice she will definitely not let you down!! I will definitely purchase again from this dealership and that’s thanks to Alice!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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