Reviews
The Kia Rep and Technicians have always done a good job.
The Kia Rep and Technicians have always done a good job. Professional and knowledgeable. Thank you.
The Kia Rep and Technicians have always done a good job.
The Kia Rep and Technicians have always done a good job. Professional and knowledgeable. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department is sub par.
Service department is sub par. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service.
Service department is sub par.
Service department is sub par. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Kotler, Please contact me at your earliest convenience to discuss the issue with your recent visit. John Scurlock Service Director - Kia of South Austin jscurlock@kiaofsouthaustin.com - 512-583-4805
Great service.
Great service. Always on target in the service department. Would go nowhere else. Always recommend you guys.
Great service.
Great service. Always on target in the service department. Would go nowhere else. Always recommend you guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Zane May was extremely courteous and helpful.
Zane May was extremely courteous and helpful. He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely professional and friendly. I’d recommend this Kia service center and Zane to anyone!
Zane May was extremely courteous and helpful.
Zane May was extremely courteous and helpful. He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely professional and friendly. I’d recommend this Kia service center and Zane to anyone!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Zane to be so supportive during your experience here at Kia of South Austin. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I don’t normally leave reviews, but I feel a
I don’t normally leave reviews, but I feel a responsibility to warn others about the experience my partner and I had at Kia of South Austin. We brought our car in for service and were met with repeated dishonesty and vague, shifting explanations from the service manager. Despite our patience, it became clear that we were not being given the full story. When we calmly confronted the inconsistencies, the staff became evasive and defensive. My partner became frustrated in the service lobby (understandably), but at no point were we hostile or out of line. We just wanted transparency. The final straw came when we decided to tow our car to a trusted independent mechanic. Once we arrived at the new shop, we discovered that someone else’s car keys with a tracking fob had been left in our passenger seat. We never handled or requested these keys—they simply appeared in our car after leaving Kia South Austin. We immediately returned the keys because we didn’t want any confusion or entanglement. But the timing—right after we had told the dealership that their actions would be reported—made the situation extremely unsettling. Whether it was an accident or something more intentional, this was not okay. Between the gaslighting, the lack of accountability, and the deeply strange handling of customer property, we no longer feel safe trusting this dealership with our vehicle or our information. If you value integrity, transparency, and your personal safety—go somewhere else.
I don’t normally leave reviews, but I feel a
I don’t normally leave reviews, but I feel a responsibility to warn others about the experience my partner and I had at Kia of South Austin. We brought our car in for service and were met with repeated dishonesty and vague, shifting explanations from the service manager. Despite our patience, it became clear that we were not being given the full story. When we calmly confronted the inconsistencies, the staff became evasive and defensive. My partner became frustrated in the service lobby (understandably), but at no point were we hostile or out of line. We just wanted transparency. The final straw came when we decided to tow our car to a trusted independent mechanic. Once we arrived at the new shop, we discovered that someone else’s car keys with a tracking fob had been left in our passenger seat. We never handled or requested these keys—they simply appeared in our car after leaving Kia South Austin. We immediately returned the keys because we didn’t want any confusion or entanglement. But the timing—right after we had told the dealership that their actions would be reported—made the situation extremely unsettling. Whether it was an accident or something more intentional, this was not okay. Between the gaslighting, the lack of accountability, and the deeply strange handling of customer property, we no longer feel safe trusting this dealership with our vehicle or our information. If you value integrity, transparency, and your personal safety—go somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Caroline, Thank you for bringing the key back. I can assure you that it was a mistake on us leaving the key in your car. We have to double park cars at times and that causes a lot of car shuffling. Whoever moved a car to get to yours must have left the key in your car. I apologize that we were not able to warranty any of the items needed on your car. The manufacturer ultimately makes the decision to provide warranty on a vehicle. They will typically decline repairs that are not considered manufacturer defects. Such as failure to properly maintain a vehicle per manufacturer recommendations or outside influences such as accidents. Please do not hesitate to contact me if I can be of any further assistance. John Scurlock Service Director - Kia of South Austin jscurlock@kiaofsouthaustin.com 512-583-4805
Service is good.
Service is good. Staff are friendly and helpful. Waiting area is nice. Relatively fast service.
Service is good.
Service is good. Staff are friendly and helpful. Waiting area is nice. Relatively fast service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Nag, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I appreciate the quick quality service today from South
I appreciate the quick quality service today from South Austin Kia.. David took great care of me and the dealership pull the car up close so I didn?t have to walk far.
I appreciate the quick quality service today from South
I appreciate the quick quality service today from South Austin Kia.. David took great care of me and the dealership pull the car up close so I didn?t have to walk far.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kevin, we're happy you found David to be so supportive during your experience here at Kia of South Austin. Please let us know if there is anything else we can do for you; we are more than happy to help!
We went in for an oil change.
We went in for an oil change. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. I would work with him again.
We went in for an oil change.
We went in for an oil change. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. I would work with him again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
From buying to service, this sealership excellent in
From buying to service, this sealership excellent in every way. Have recommended to many friends. Service department has never let me down. Had a few emergency visits and was helped right away.
From buying to service, this sealership excellent in
From buying to service, this sealership excellent in every way. Have recommended to many friends. Service department has never let me down. Had a few emergency visits and was helped right away.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Beatrice, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I just want two thank kia sell people .
I just want two thank kia sell people .especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you
I just want two thank kia sell people .
I just want two thank kia sell people .especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jackson, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.