A real quality experience. From the start we were not "hunted" as soon as we arrived on the lot. After a brief check to see if they had the model I wa...nted ( white Rebel) we approached the main building and were met by Daniel L. He was very honest with his answers about vehicle specs and would say he did not know for sure but would get the right answer for us. After the usual rocky start to the paperwork/negotiation portion of buying a car we soon settled on price, options, trade-in value etc. I think this the quickest I have finished the entire process and driven off with a new car. We plan on returning here when we buy a new car for my wife. A special thanks to our salesman Daniel L. and all the support staff, yes even the detailer who did a great job with final prep .
Thank you very much for the kind words and feedback, Del. This is exactly how we want our clients to feel when working with us.
Disappointed, long drive for horrible service.waited for hours to be sent home an not called back the next day. Go to sacramento location or Roseville... auto mall!
We are very sorry to read this, Jose. This is not how we want our clients to feel when working with us at all.
Chris in the sales and the finance department were awesome and patient with us! Third time buying a car at Folsom lake and never disappointed
Thank you very much for the kind words and feedback, Winnie!
Friendly employees right from the start. I needed a few smog hoses and EVAP canister. Devon ordered the hoses I needed and found a source online where... I could start my search for a now discontinued EVAP canister. Thanks for your great customer service. Jeff
Thank you, Jeff!
Chris, Kris and Brian made my car buying experience pleasant and pain free. Very friendly and helpful staff that had us in and out quickly. Probably t...he best car buying experience I've ever had.
Thank you Julie and Jordan!
Just bought a 2016 dodge bighorn. The process was painless and efficient. Liked dealing with the sales guy and the manager. Would recommend coming ...back.
Thank you for the recommendation, Kristin!
My family and I are so happy with our car buying experience at Folsom Lake Chrysler Dodge Jeep Ram. Our sales person Julian, was so helpful and knowl...edgeable and really listened to what our needs were .He helped us find the right car for our family. After all was done they gave us a free pizza coupon (What a nice treat, didn't have to think about dinner that night!) and toys for my kids to keep that kept them entertained while we were there. We will definitely recommend them to our family and friends.
Thank you very much for the feedback and recommendation, Linda!
I took my truck to Folsom Dodge for a recall notice. They noticed that other repairs were needed. (of course)....part of their job to make sure the v...ehicle is safe.. I get it... Quote for the repair was a but outlandish,so I did it myself, which brought me to the parts department. This is where I met Devon. She is very sharp and delivers great customer service. She really knows her stuff and was great work with.
Thank you for the feedback!
I took my truck in for a smog and oil change. They checked everything was working and I needed a belt. I was happy that it was a cheap fix and the ser...vice advisor Robert was really helpful. Thanks
I was ready for a long wait, vague answers, and god knows what needs to get repaired and what the list will look like. However, Robert took the time t...o explain in full detail what was discovered, and made available multiple options while educating us as the vehicle owner in a very warm manner. Not once did we feel rushed, it was a very pleasant experience. Several times he checked on us during our short wait, and made sure that we knew where we were in the process. Robert was very personable, and let us know that we were in good hands. Thanks again Robert!
Thank you very much for the kind words and feedback!