Had oil change. Mentioned brakes were pulsating. Service advisor said to make an appointment for repairs. I was left with impression rotors would be... replaced, however they were resurfaced. Fixed problem under warranty. I feel that if it wasn?t under warranty they would have Replaced the rotors. Will continue to use for service , I?ll make sure I understand how repairs are being handled going forward. (I did not make a complaint to Dealership).
Thank you for your response Mr. Faulls. I will forward this information to my service department. Thanks for the business! Tom Williams owner/partne...r
Overall it was an excellent experience, the only reason I did not give five stars is because when we first went to the lot we were looking at vehicles... in the yard for a long time. We had to go into the dealership to find someone to discuss our choices with. Beyond that everything and everyone were excellent.
Mr. Harrington, thank you for your business! We try not to "hound" people as soon as they step on the lot but prefer to give them time to look around.... Sometimes it seems like we are not aware you are out there. But we do know and care but we try hard not be the typical car dealer. I am glad you liked the treatment you received and we hope you keep coming back! Tom Williams owner/partner