Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
76 lifetime reviews.
  • Poor Service

    After buying over $80,000 of new vehicles since 2008, Griffith Motors has been treating us like dirt. The Honda Service Department has been nothin...


    Show Full Review

    After buying over $80,000 of new vehicles since 2008, Griffith Motors has been treating us like dirt. The Honda Service Department has been nothing but a headache for my wife and I. The sales department laughs at you after you sign the papers if you have an issue. Our new HRV had a problem from the start and the arrogant Service Manager said nothing was wrong. My wife is afraid to use the emergency brake now because it locks up after the car sits for a few days. Three weeks ago (early Mar.2017) got a Recall on our 2008 Element. Said "Injury or Death" may occur if not taken care of. I called and gave info on car to Service Advisor who said would call me as soon as parts arrive. Three weeks later, I called Honda Parts and asked if there was an issue on these recall parts. He said not that he was aware of. He said he had 6-on hand. I asked to be transferred to Honda Service. Had to leave a message. Never got a call back in over an hour, so I called back and got the guy who was supposed to order the parts initially. He gave me the runaround and had no explanation on why I wasn't contacted. Also, had the new HRV in for first service. The car was immaculate when I took it in. When I picked it up, I saw scratch marks on both fenders where the service person had leaned into the engine compartment. Took me over 3-hours to rub them out. We have lost all faith and trust in Griffith Motors. Will never purchase a vehicle there again.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Stellar customer service!

    We recently brought our car in to be serviced and found out the repairs would be costly, so we went to work with Izzy Romero in sales. Our experi...

    Dealer Response

    Thank you for your review. We're glad to have Izzy and Chris on our team and that we could provide you with a positive experience. If you ever nee...


    Show Full Review

    We recently brought our car in to be serviced and found out the repairs would be costly, so we went to work with Izzy Romero in sales. Our experience with Izzy, and Chris W (sales manager) was outstanding, personable, quick, and fair. We are so grateful to have found a dealership that you can walk away from smiling, not feeling cheated like so many others.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We're glad to have Izzy and Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • I BOUGHT A UNICORN!

    I JUST BOUGHT MY FIRST CAR!!!!! I've heard a thousand car buying horror stories and was nervous. My whole experience with Griffith Motors was easy...

    Dealer Response

    Trina, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Izzy was able to g...


    Show Full Review

    I JUST BOUGHT MY FIRST CAR!!!!! I've heard a thousand car buying horror stories and was nervous. My whole experience with Griffith Motors was easy breezy. I found an ad for a 2003 Toyota Camry XLE with 16,000 miles in my price range! Thinking there was absolutely no way that was possible and it must be a misprint I had to call and find out. Izzy Quiroz answered and told me it was all true and he was as surprised as I was about the condition of this 13 year old car, like she had been in a time capsule! Well Griffith Motors is located in The Dalles Oregon, I reside in Tacoma, Washington that's about a 4 hour drive. Izzy went above and beyond by offering to meet me in Centralia with the Camry since he happened to be heading that way. AMAZING! He saved me 3 hours of drive time and the hassle. Of course I was not the only one interested but I was the first to inquire so Izzy gave me a call, gave me first dibs, got me pre-approved over the phone and met me THAT night. The car was exactly as described, a brand new 13 year old car! Everything was like it practically just rolled off the assembly line. And it's a Camry?! She's gonna live FOREVER! The highest rated in value, style, safety and reliability basically the most dependable car you could buy. I FOUND A UNICORN! AAANND she's easy on the eyes! I just scribbled my name on a few papers and took her home. Could not have been a more perfect, pleasant, easy experience! Izzy really went above and beyond and he was so friendly! I would definitely recommend this dealership to anyone!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Trina, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Izzy was able to go above and beyond your expectations and provide you with a memorable experience. Please feel free to contact us again for anything else, we hope you enjoy your UNICORN! Regards, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • Used 2003 Honda Accord

    Outstanding buying experience. I've been in retail sales most of my long career and I've purchases many cars. This was one of the very best experi...

    Dealer Response

    Steve, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your veh...


    Show Full Review

    Outstanding buying experience. I've been in retail sales most of my long career and I've purchases many cars. This was one of the very best experiences. Great salesperson, sales manager and cashier. I thank them all for making me fell comfortable, relaxed and like a real person rather than a dollar sign.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with the team was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • Efficient, courtesy and helpful staff who provided

    Efficient, helpful and courtesy included great service and experience. Very neat and efficient work place helped to save a lot of time

    Dealer Response

    Thank you for your outstanding rating and review of our service department. We appreciate the opportunity to service your vehicle needs and look f...


    Show Full Review

    Efficient, helpful and courtesy included great service and experience. Very neat and efficient work place helped to save a lot of time

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating and review of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Mike Sullivan / (541) 296-2271 / mike@griffithmotors.com


    Hide Full Review
  • New Car purchase

    Knowledgeable & friendly service with sales & management who have known me from previous purchases. Listen to why I was trading a beautiful 2014 4...

    Dealer Response

    Thanks for your perfect review, Robert! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer s...


    Show Full Review

    Knowledgeable & friendly service with sales & management who have known me from previous purchases. Listen to why I was trading a beautiful 2014 4Runner with only 30,000 miles and suggested & found a 2016 Prius 4 Touring that I love.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your perfect review, Robert! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Congratulations on your new car. Please let us know if there's anything else we can do for you. Best, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • Great personnel, very helpful without being pushy

    Sales and financial services personnel were excellent. Hank Ohlson and Jorge did a super job of assisting us in buying our new car from Griffith ...

    Dealer Response

    Ansel, thank you for taking the time to write this excellent review! Our team works very hard to ensure each of our customers is 100% satisfied wi...


    Show Full Review

    Sales and financial services personnel were excellent. Hank Ohlson and Jorge did a super job of assisting us in buying our new car from Griffith Motors. Better than any other dealer we contacted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ansel, thank you for taking the time to write this excellent review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • Great car buying experience: Ask for Iz Ramon

    Iz Ramon was a great salesman. Pleasant to work with, he is a bit of a cutup which broke through the usual car buying tension. If we buy another c...

    Dealer Response

    Thank you for this review, Donald. We really appreciate you leaving us your input. We are very pleased to hear that Iz could make your car shoppin...


    Show Full Review

    Iz Ramon was a great salesman. Pleasant to work with, he is a bit of a cutup which broke through the usual car buying tension. If we buy another car it will be through Iz Ramon (the Boss with the hot sauce) at Griffith Motors. BTW, we love our new Toyota 4Runner SR5 4x4.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this review, Donald. We really appreciate you leaving us your input. We are very pleased to hear that Iz could make your car shopping experience so pleasurable and pleasant. We are glad to hear you loving your new Toyota 4Runner SR5 4x4. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Warm regards, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • Love the car

    Found the car we liked & the sales person was very helpful in helping us get it. No arguing about price

    Dealer Response

    Thank you for leaving us this review, Martha. We are very happy to hear that we could help get you set up with the perfect car for you. If there i...


    Show Full Review

    Found the car we liked & the sales person was very helpful in helping us get it. No arguing about price

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review, Martha. We are very happy to hear that we could help get you set up with the perfect car for you. If there is anything more we can do for you please feel free to come back and see Griffith Motors any time! Take care. Best regards, Ed Depaepe / (541) 296-2271 / ed@griffithmotors.com


    Hide Full Review
  • Friendly, helpful service!

    Josh, in the Toyota service dept. here in The Dalles, OR, is amazing! He is always kind and helpful and does his best for us. We greatly appreciat...

    Dealer Response

    Mark, we are truly grateful for this awesome review! We are thrilled that Josh was able to take care of you. He is a great asset to our team and w...


    Show Full Review

    Josh, in the Toyota service dept. here in The Dalles, OR, is amazing! He is always kind and helpful and does his best for us. We greatly appreciate his attentiveness and his effort to always get things done right. He is an incredible asset to Griffith Motors and to Toyota!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, we are truly grateful for this awesome review! We are thrilled that Josh was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! Best regards, Mike Sullivan / (541) 296-2271 / mike@griffithmotors.com


    Hide Full Review