Berman's INFINITI of Merrillville

Very polite and welcoming. They showed a car ON LINE (arriving soon) at one price $9250. (fair price) and raised the price to $9751 two days later then... raised the price again to $9987 one day later.Then lowered the price to $9986 five days later. Took them for ever to get the car delivered from auction in Il. Less then 40 miles away. Felt like I was HUSTLED. Only reason I bought from them was I needed a car for my daughter and it had very low miles and clean. This deal was a walk in look over the car and sign the papers, it was not.(Took them for ever to get an out the door price. No trade in.) I WAS HUSTLED. They claim they paid $9250 (that they listed it at 2 days after they bought it) for the car when auction price for this car was less than $6400. Do your homework with these guys or any dealer. Thats why they are called stealerships. I would not recommend them. PRICE GOUGING DISSATISFIED CUSTOMER - Brian W. K

Service department work brake job was excellent Front brakes work the 100% better than before. I would recommend the service department. Everyone was... very nice to work with

I had a really good experience at Bermans Infiniti of Merrillville. Steve worked hard to get me to a payment that worked. I recommend Stoppingvat Bermans... before going anywhere else. Definitely see Steve.

Tim Curran and his crew, Has provided ANOTHER great purchasing experience that they have a very loyal customer going forward!!! Tim's crew in particular... (Kevin Frazier) provided a welcoming, very polite and informative purchasing environment. An issue came up with the vehicle I purchased and Tim Curran immediately got involved and provided a resolution of another make, model from Infinity with no questions asked! Truly a very great purchasing experience and would recommended this dealership because of his personnel!!!! Loyal customer, Dennis .

Very friendly very eager to earn your business Great staff - However, I would recommend NOT blowing smoke to those customers who have done their research.

I would like to say this is one of the friendliest places I have ever visited. There are some people who would say different. I am always very open and... very honest with my reviews. Anyone who knows me knows I hold back nothing. If I did, it wouldn???t be an honest review. So here goes nothing! On Dec. 10 my husband walked in to this dealership and was ignored, and passed over by each individual in the place. He wanted to walk out and go to a different dealership, but the car he wanted to get was for me was at this dealership. The next closest was a very long way away. Just a little FYI I had no clue about the whole thing. I will tell you my husband loves me very much and when his mind is set on something when it comes to me, there???s probably nothing you can do to stop him. And I love him just the same. Which is why I am leaving this in depth review. So... only one guy comes up to him, he doesn???t see him as a guy who may not buy anything, a potential waste of time, or even some lame person just wanting to test drive a really nice car. He saw him simply as a man standing there with a goofy look on his face and love in his heart. This wonderful salesman Kevin took time to help him look at the car, show him the features, see if he was ok with the price range, ran his credit and helped him with his very first real car buying experience. Another FYI, we have only paid cash for our vehicles. So this was a first for him. Yes 70-80k vehicles. He has good credit and he is a wonderful man. Which is why it hurt me to think people would treat him in such a way. Had it not been for Kevin I wouldn???t have my car he bought me for Christmas, and my husband would have been hurt even more than he was that day. Of coarse everything was a 5 star review, the parking lot was clean, well lit, clean inside, the atmosphere was very nice but the customer service was probably a 1. The only reason I gave it more was because of Kevin. I went to the dealership myself the next day to thank him personally and everyone was overly nice to me. And this is before they knew who I was. But then again the difference between myself and my husband are tremendous. I find the behavior unacceptable. Now Mr. Kevin on the other hand is a genuinely wonderful guy! I would recommend him to anyone. Before you go call to set up an appointment with him. It???s not all about the one who helped you but the overall customer service and customer experience. So breakdown: Cleanliness 5 Location 5 Quality 5 Customer service 1 / (Kevin 5) =3 Overall score 4 stars. I will recommend.

Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule.... Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business.

Absolutely brilliant job by these guys. Kevin was extremely helpful and got me more than what I needed! I recommend with the highest rating. Great job!

Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than the... higher cost option but their lounge is nice so I resigned myself to a long wait but then...BAM! Due to extra wait time they provided a sweet little loaner for the day and I was back at work within the hour! Everyone was polite and friendly and a normally stressful event was actually very pleasant. Thanks, Berman guys!

Beware! Please read and share! Berman's INFINITI of Merrillville INFINITI, Toyota USA and their Consumer Affairs Division do not stand behind the vehicles... they sell and they have no problem making false statements during the sales process & consistently failed attempted repair processes. Please find a reputable dealership to do business with! We bought two 2018 Infiniti QX60???s in March of 2018. Since day one, my steering wheel controls, touch screen and Bluetooth connectivity have been defective, causing me to have daily major unnerving moments driving down the road attempting to re-establish communications between my phone & my car. Due to this issue, not only is my safety, and that of the other drivers on the road, compromised, my ability to communicate with my customers and earn a respectable living has been repeatedly questioned and at risk. I???ve had over 15 hours of conversations with Berman & their Consumer Affairs Department and been forced to take 5 days off of work in the last 3 months to take my new car in for service in attempt to fix this issue. During that time, I???ve heard some of the most asinine things I???ve ever heard in my 30 years of automobile ownership. One such ???excuse??? was offered by Chuck Grant, the Service Manager. He said, ???Your real issue is that your iPhone 8 Plus is a 4G phone and the technology in the QX60 is only 3G, so you are constantly squishing a 4G signal through 3G technology, and these cars just weren???t made to do that.??? In August, after more than 10 different videos were sent to Berman documenting the connectivity issues, Chuck told me that we had one final step, and it was going to be ???the end all be all???. That was to allow an engineer to come out from corporate to look at the vehicle. He said that ???if the engineer says the problem cannot be fixed, they would start the vehicle buy back process and allow me to go find a vehicle that operated properly???. So, we scheduled yet another an appointment and they had an engineer come out to review the videos of my issues. Within 5 minutes, he said, ???Wow, that isn???t supposed to be that way!??? and suggested I leave the car with the dealer so they could change my computer for a new one. I did so, and before I got from their dealership in Merrillville to the I65/Route 30 on ramp, the problems resurfaced. Upon receipt of yet another video showing the failure, Chuck texted me back and said they would start the repurchase process. A week later, I hadn???t heard anything and followed up. Chuck left me a message that stated Consumer Affairs at Infiniti had made a decision to not repurchase my vehicle. If any of you would like to hear that voicemail, I???ll happily share it with you. Infinity claims that I am the problem, because ???I overuse my phone during my work day and the car is unable to handle the load I put on it.??? I???m sorry, what? At that point, I reached out to the General Manager of Berman Infiniti, Eric Fitzgerald. I left him 3 messages that were not returned. The final one indicated that I would be showing up in his office the next day if I had not heard back. I did not hear back. So, I stopped in the office and he indicated that in anticipation of me stopping in, he had pulled all the paperwork on my transaction and was going to ???do whatever it took to make the situation right???. His offer was to buy the car back from me at Kelly Blue Book value and as such I would owe them roughly $6,000 for a car I have only driven 15,000 miles in under 6 months This car has been in the shop or to the dealership nearly 10 times since the day after I purchased it. His offer seems slightly in his favor... Buyer Beware.