New 855-266-1943 Dealer Website
Used 855-265-8079 Email Dealer
Service 855-474-1177

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Reviews

Average Ratings

3.5
Average based on 13 reviews
  • Great Experience

    Purchased a 2015 Khaki Crosstrek and my 2015 BRZ without an issues back in May/April 2015. The buying experience was not forceful nor stressful at...

    Dealer Response

    Thank you Navarro for the kind words! We are thrilled that you had such an enjoyable experience here with us! We look forward to your business wit...


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    Purchased a 2015 Khaki Crosstrek and my 2015 BRZ without an issues back in May/April 2015. The buying experience was not forceful nor stressful at all. Everything was handled professionally and I was extremely satisfied with the final numbers for the Crosstrek and BRZ. The 2015 BRZ had its 3rd brake light go out within a couple of weeks. Notified the dealership of this and within a week it was fixed. I appreciate the technicians taking care of my vehicle when doing the usual manual service intervals. The Crosstrek also had a small hiccup which was resolved in a timely manner. They provided a loaner vehicle so my wife can still continue going to work. The BRZ would be my 4th Subaru I have bought and this dealership has meant my standards of providing excellent service, friendly customer service, and over all friendly environment when visiting. I would highly recommend this dealership.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Navarro for the kind words! We are thrilled that you had such an enjoyable experience here with us! We look forward to your business with us again!


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  • Awesome experience. My salesman, Tino was great!

    I had a great experience at Rivertown Subaru. The staff was very helpfull with the selection process of my New 2017 Subaru Forester. Tino, my sale...


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    I had a great experience at Rivertown Subaru. The staff was very helpfull with the selection process of my New 2017 Subaru Forester. Tino, my salesperson was very knowledgeable and attentive. S.Day the salesmanager was also very helpful. Even the general manager, PNash took time from his busy schedule to make sure I had the best experience. Thanks guys & gals.¿

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Very helpful and knowledge

    Came in with my wife to upgrade to a forester because we have a baby on the way. Got on the lot and Steve Henderson helped us , and was very knowl...

    Dealer Response

    Thank you for reviewing Steve and our store! We hope to see you again next month!


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    Came in with my wife to upgrade to a forester because we have a baby on the way. Got on the lot and Steve Henderson helped us , and was very knowledge about the brand and made us very comfortable with all the new safety features. We will purchase within the next month or so and I will make sure to use Steve.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for reviewing Steve and our store! We hope to see you again next month!


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  • Very low pressure and helpful

    I came in for an oil change because all of the other dealerships were packed. Even though I have a different brand of car and didn't have an appoi...

    Dealer Response

    Janice, thank you for reviewing us and your kind words for Tyler! We really appreciate your visiting us for your oil change!


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    I came in for an oil change because all of the other dealerships were packed. Even though I have a different brand of car and didn't have an appointment they took me in no problem and the wait wasn't long at all. I decided to check out some subarus to see what they were all about and I talked to a guy there named Tyler. He was very helpful and told me everything I wanted to know even though he knew I wasnt buying today. Overall if I wanted a subaru or even a volvo I'd definitely feel good about going in.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Janice, thank you for reviewing us and your kind words for Tyler! We really appreciate your visiting us for your oil change!


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  • Excellent customer service

    I came in with questions about possibly buying a new vehicle in the future and Joseph V was extremely helpful. He spoke to me about my options an...

    Dealer Response

    Thank you Alisia for the kind words about Joseph! We are thrilled that he provided you with such a great car buying experience here with us! We lo...


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    I came in with questions about possibly buying a new vehicle in the future and Joseph V was extremely helpful. He spoke to me about my options and showed me vehicles available on the lot within my price range. Customer service was awesome and it was one of the best dealership experiences I had.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you Alisia for the kind words about Joseph! We are thrilled that he provided you with such a great car buying experience here with us! We look forward to your business with us again!


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  • Customer service needs overhauling

    Agreed to go to dealer on Thursday, called dealer that very day as I do not want to drive 260 miles round-trip, called Vivian- internet sales, she...

    Dealer Response

    Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your b...


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    Agreed to go to dealer on Thursday, called dealer that very day as I do not want to drive 260 miles round-trip, called Vivian- internet sales, she sent address of another location instead of main show room. As about to leave, one of the salesman called and tell me that I should not come until I get a call from him. I waited from 10:am till 12:30 pm, I called Vivian again, she confirmed I should come on Saturday as everything should be alright then. On Friday evening, I sent a mail to Vivian that I will be coming on Saturday but no respond. Before I leave home on Saturday, I called but no respond. Up till now, 6 days ago, no reply to my email or call. I now get a good deal in Atlanta.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at 706-641-6842. I look forward to speaking with you. Jordan Payne / BDC Manager


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  • Horrible General Manager rudest guy I have ever me

    Salesman was very helpfull but when the GM had to get involved he was the rudest guy I have ever met. Will never do business with them again!

    Dealer Response

    We are sorry for your initial experience, but we could not legally give you plates/tags for your vehicle since this was a courtesy delivery direct...


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    Salesman was very helpfull but when the GM had to get involved he was the rudest guy I have ever met. Will never do business with them again!

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    We are sorry for your initial experience, but we could not legally give you plates/tags for your vehicle since this was a courtesy delivery directly from Subaru USA.


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  • Terrible Management Terrible business

    Worked with Parker, salesperson, who did seem to try to work on a tentative deal with me. He sent me a buyer's order with totals of what they woul...

    Dealer Response

    I am very sorry for our mistake on the internet price. We were unaware the price was incorrect during negotiations and let you know before any fin...


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    Worked with Parker, salesperson, who did seem to try to work on a tentative deal with me. He sent me a buyer's order with totals of what they would come to on numbers with one of their preowned vehicles. Managers approve all tentative deals and offers, and agreed to what Parker and I came to a decision with, even though it was a bit above my budget, i agreed to move forward with the deal. They in turn pulled my credit, and as i waited to hear back about my financial obligations i received a phone call from one of the sales managers. He stated they made a mistake listing their vehicle on their website and wanted to move the numbers up to what they "should" have been set to. I would not agree to this offer and the manager told me that was fine, they would just send the vehicle off to auction. I have been buying cars over the internet and in person at dealerships and have NEVER experienced such a huge let down and disappointment from any dealership before. whether i was going to come out ahead or if they were not going to make as much on the sale as they thought, the numbers sent to me were what they agreed upon. BEWARE of this dealership and especially management!!!!!! They will never get my business, and i will be sure to pass the word on to as many people that shop cars in and near Atlanta.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    I am very sorry for our mistake on the internet price. We were unaware the price was incorrect during negotiations and let you know before any final agreement. If you have any questions or concerns, please reach out to me at 706-780-4401. - Nate Cartwright, General Manager


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  • Awful Customer Experience

    Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working wi...

    Dealer Response

    We sincerely apologize for our miscommunication and the inconvenience it caused.


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    Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working with Rivertown Volvo/Subaru on a problem my employer had with their most recent Volvo purchase. (They have 2 Volvos and were loving them until dealing with this dealership.) When my employer purchased the car they were given a non-programmed key and told that the key could be programmed for free at any Volvo dealership. When I took the key to be programmed I was told that it was the wrong key, and upon further inspection the two keys (one which was programmed and one which was not) were completely different. (Different buttons, different decals) When I called the Volvo of Columbus I left messages and voicemails and got the run-around for days. They never call me back and I wind up having to call multiple times a day until they girls at the front desk get annoyed enough to get someone to speak with me. They denied that it was the wrong key, and told me to send in the key. So at my own expense, we sent the key back. (We were told we would be reimbursed for the shipping but with the amount of time my employer would be paying me to call them for 3 months it hardly seems worth it.) After 2 weeks of trying to get a hold of someone they claimed that it was the correct key, which it clearly wasn’t. They gave me the option of getting the key from Volvo of Marietta, but in order to do that we needed to wait on a check from Rivertown to pay the guys in Marietta (totally understandable.) After playing phone tag for another two weeks (speaking with Tommy, Mike, Paxton, Sarah, and several others) Volvo of Marietta spoke to Paxton, who told them the check would be on it’s way once they got an invoice. Marietta sent them an invoice (I know because I have a copy of it.) 2 weeks later they still have not sent the check so I call back and FINALLY (after asking to speak to managers since February and getting no further than Paxton the sales manager) got to speak to a “new” owner who refused to give me any corporate information. (I was told to google it and that he didn’t know it.) I personally E-mailed him the invoice for the new key today...3 months from when I originally tried to get this fixed, and he says he will take care of it. Even today, I got plenty of excuses over the phone about why this would happen. This is not just a one time mistake, this is a 3 month long saga of complete customer negligence. Dealing with this is enough to make me never consider buying a car through the dealership or Volvo. Luckily for me I get paid to deal with silly things like this. I’m not lucky enough to have a personal assistant, and I would never have the time to track these guys down the way I have had to in order to fix such a simple problem. The actual solution will probably take no more than 30 minutes to fix. It should NEVER take 3 months to do something as simple as getting an extra key. I have never had customer service so bad in my life and I would not wish this kind of treatment on my worst enemy. Terrible service.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    We sincerely apologize for our miscommunication and the inconvenience it caused.


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  • Above and beyond

    I found a vehicle on line I liked. 2014 Jeep Patriot. When I went to the lot, the vehicle had been taken to auction. I called the general manager-...

    Dealer Response

    Thank you for your kind review! We hope you are enjoying both of your new cars! If there is ever anything we can assist you with, please let us know.


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    I found a vehicle on line I liked. 2014 Jeep Patriot. When I went to the lot, the vehicle had been taken to auction. I called the general manager--ZED SHIPLEY--left message. He returned my call promptly and offered not to auction said vehicle so that I might have a chance to look at it. Understand it was in Atlanta and was on the line for auctioning. It was driven back that night for me to look at. I talked with ZED and MAX BURGER (sales person) and they had paperwork ready to go. Everything was quick and painless. I had driven from Auburn (45 min)-near closing time. They gave me a terrific deal on that one plus another one I had looked at earlier. So drove away with two cars after trading in my two (and was given fair trade). They(MAX BURGER and ANDY HOLLIS-another sales person who lives in Auburn) came to Auburn the next day with all the paperwork for me to sign and with lower payments than we had agreed on the night before. WOW. Above and Beyond. Will be back and will recommend to everyone I know.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your kind review! We hope you are enjoying both of your new cars! If there is ever anything we can assist you with, please let us know.


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