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I read a book on how to sell cars. 27 years later, I love creating a fun culture of well trained sales and service people. 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Give me a call or check me out at the dealership.","emailTxt":"asilva@andersoncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24592/employees/3d55dda97b31.jpg","drDealerId":24592,"dealerEmpStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":478419,"personPtyId":38449327,"firstName":"Alan","lastName":"Shapiro","titleText":"Assistant Service Manager","emailTxt":"alan.shapiro@andersoncars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24592/employees/ad3d295a01ee.jpg","drDealerId":24592,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1125532800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":521602,"personPtyId":43305646,"firstName":"C.K.","lastName":"Thakkar","titleText":"Service Manager","shortBioText":"C.K. has 16 years of Volkswagen service department experience. If you're looking for someone that knows your VW inside and out, please give us a call. 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My family and I are active in the community and my children attend the Prairie Grove and Prairie Ridge school system. Maybe I will see you boating on the Fox river or Chain of Lakes. 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Volkswagen of Crystal Lake

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 6:00 PM

Volkswagen of Crystal Lake Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2018

VW of Crystal Lake offers free car washes for as long as you own your vehicle, free service shuttle or service pick-up a

...

nd drop-off, as well as a staff of fully certified sales and service department professionals. You'll also find a pet-friendly environment and a children's playroom. Our dealership is easily accessible and a short drive from Chicago - so you're able to test-drive outside of the busy city traffic. We have a terrific selection of new Volkswagens and over 450 used vehicles to choose from including great Certified Pre-Owned options and used TDI vehicles. Our goal is always to make auto easy for you!

"We Make Auto Easy! Visit VW of Crystal Lake for your best deal on a new or used car today!"

Service

Oil, Filter Change

$69.95 and up*

Tire Rotation

$24.95 and up*

Check Engine Light Diagnosis

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
412 lifetime reviews. Includes reviews of Volkswagen of Crystal Lake from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Frank was extremely knowledgeable and helpful when it came to me finding my perfect car! Frank and his team went above and beyond for me to make sure I... was comfortable along the way. I would recommend Crystal Lake Volkswagen to anyone!!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Frank Mustari

    Client Advisor

    (5.0) 46 reviews

  • 5.0 out of 5
    September 29, 2019

    Everyone was friendly and no pressure. They got me the rate and payment I wanted. Casey worked to get me the bank and rate I wanted and Joe was a workhorse... on doing whatever he could to help out. Eric was great in finance as well.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Leah Ruscitti-Smalley

    BDC Manager

    (4.9) 19 reviews

    Joe Przybysz

    Sales Team

    (5.0) 11 reviews

  • October 26, 2014

    Contacted Mikki (very nice helpful) internet sales (live 150 miles away) about a high mileage older model Hybrid. After talking to him multiple times I... asked condition of the car before I came to dealership. Cosmetic description was good however, he either did not know as sales rep said or did not disclose there was clearly an issue with transmission is why the price was good. I found this out when I came to drive it. The sales rep (plus used car manager talked to us about what he thought was wrong- starter clutch and cost) did mention the problem before I drove it and worked with price with the used car manager. It was a gamble to buy the car with known transmission may be starter clutch problems. I did buy it knowing I may have to have a 1600 to 2000 dollar repair done. I like the hybrid gas mileage and drives good however unsure yet on the result of the repair that is definitely needed and the cost. Not sure worth the good initial price for the repair issue.

    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2019

    I went in to the dealership looking for the Golf R and had a price in mind for both the car I was trading in and the Golf. Frank helped me get the price... I want and Trevor gave me the resources and people to contact for the future projects I want to do with the car. Incredibly friendly and caring - I haven't experienced this level of service in a dealership before. I highly recommend this VW dealership in Crystal Lake for your next purchase.

    5.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Trevor Awe

    Client Advisor

    (5.0) 31 reviews

    Frank Mustari

    Client Advisor

    (5.0) 46 reviews

    Leah Ruscitti-Smalley

    BDC Manager

    (4.9) 19 reviews

  • 5.0 out of 5
    September 25, 2019

    This was the easiest car buying experience I've ever had. Their customer service is superb and they follow up to check on your car buying experience after.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Derek Erickson

    Client Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    September 21, 2019

    This was the smoothest, easiest and least stressful car buying experience I've had (with 4 previous buying experiences). Trevor was down to earth, fun... and took all of my thoughts and concerns into consideration. I traded my 2016 KIA Soul in for this gorgeous 2019 VW Jetta SEL. I can't thank Trevor enough for such a great experience! So happy about my new car :) Thank you!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Trevor Awe

    Client Advisor

    (5.0) 31 reviews

  • 5.0 out of 5
    September 17, 2019

    Best salesman! Very helpful and polite. Great communication. Responsive and collaborative. Will get the best price available. Joe is highly recommended.... Definitely will recommend to my friends.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Przybysz

    Sales Team

    (5.0) 11 reviews

  • 5.0 out of 5
    September 16, 2019

    I came into the dealership and met with Trevor Awe. I told him what I was looking for in terms of size and cost. Trevor showed me a Jetta that fit my... exact needs and budget. Frank Mustari was almost great at answering all my Jetta related questions. The selection, pricing and financing process went very smoothly. No games, no gimmicks. I highly recommend Volkswagen of Crystal Lake and Trevor Awe.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Trevor Awe

    Client Advisor

    (5.0) 31 reviews

    Frank Mustari

    Client Advisor

    (5.0) 46 reviews

  • 5.0 out of 5
    September 14, 2019

    Thank you very much for making the purchase very pleasant and easy. Dereck was very professional and super friendly . Awesome service! Overall it was the... best car buying experience .

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Derek Erickson

    Client Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    September 12, 2019

    Walked in after talking with Trevor in sales over the phone. Made the whole car buying process very easy and problem free. All employees are very friendly.... Best place to buy a car!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Pedersen

    Business Manager

    (5.0) 34 reviews

    Trevor Awe

    Client Advisor

    (5.0) 31 reviews

    Nick Faciano

    Used Car Manager

    (5.0) 17 reviews

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