Maryville Auto Sales

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
263 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 19, 2019

    These guys make you feel like you are part of their family. They went above and beyond what I expected. The young man who sold me the car unloaded all... my stuff out of the old car into the new car and he even started my new car so it would be warm. I never had any car lot do that ever before. The finance manager is great. I love my new car. So if you are looking for a car give them a shot because you won't be disappointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 3, 2019

    This was definitely the worst experience I’ve had purchasing a vehicle. Everything started great. The car was exactly what I was looking for. The only... issue that the dealership pointed out was the hatch didn’t open because it had a bad latch. They promised to fix it so no big deal. I was told the part would be in in less than a week and I could get it taken care of when my tags came in so I didn’t have to make two trips out. When they called to let me know that my tags were in (three weeks later) I asked if the trunk latch was in as well. I was told they would call me back after checking, and I never received a call back. The next week I went to get my tags. When I asked about the trunk latch no one knew what I was talking about. After I explained the only thing that was said was “someone must’ve dropped the ball”. Five weeks after purchasing the car I finally got it fixed and am finally able to use that part of my car. But that’s not the only problem. Before I even got home after purchasing the car the check engine light came on like it had been reset so the car could be sold with the light off. When I brought it up to the dealership all they did was reset the light just like they did before I purchased the car. And the light came back on within two days. It’s on for one of two reasons: bad o2 sensor or bad catalytic converter. Within the first week I also had issues with the A/C not working properly. The car needs a new battery, and the RPM gauge doesn’t always work. I also checked the oil after getting the car home (my fault for not checking at the dealership but at what I thought was a reliable dealership I shouldn’t have had to check it) and the oil was barely two cm’s on the dipstick and black as night. So in less than a month of owning the car I have almost, if not more than, $1k in repairs to make. Looks like another dealership that fixes cars up good enough to get them sold and then within weeks the vehicle has problem after problem. I’m extremely disappointed in my experience with this company and would not and will not ever recommend anyone buy from these folks. The dealership called me after they saw this review. They offered to get me discounted parts to fix the multitude of issues but they couldn’t actually fix any of the issues. Including the starter that’s about to completely go and leave my vehicle inoperable until I can come up with the money to fix it. I have another vehicle that I purchased from a different lot two years ago. I had a few major issues with it within the first week I had it. They spent over $2k to get the vehicle up to their standards. They did that because they are an honest and reputable dealership that cares about their customers and the vehicles they put them in. Exactly the opposite of this dealer. Maryville Auto doesn’t care about their customers or the quality of the vehicles they put them in. Their only concern is making the sell. I have, and will continue to, recommend nobody purchase from this dealer.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • March 1, 2018

    Great car with great customer service. Would recommend to everyone if you are looking for a quality car, just find Jeff Jones and he will take care of... you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You!

  • 5.0 out of 5
    November 2, 2018

    It was my first time buying a car last month, and I found the one of my dreams (2012 RAV4) at Maryville Auto Sales! Ken worked with me every step of the... way and destroyed every “car salesman” stereotype I’d ever heard. He was so wonderful to work with and made me feel comfortable and safe in what can be an intimidating process. I would (and do) recommend M.A.S. to anyone and everyone!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 12, 2018

    Great dealership well worth the drive from Alabama. I found the vehicle on craigslist and the photos and description was dead on. I dealt with Jeff Jones,... he was great to speak to very polite and does a great job to make you comfortable in the whole process of buying a vehicle. I highly recommend anyone looking for a vehicle to check them out in person.

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    Shopped for a used car
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    Dealer Response

    Thank you for your review Waylan! We are happy to have earned your business. Enjoy that new ride!

  • 5.0 out of 5
    October 3, 2017

    Very nice place to do business with. The owner and his sales team are very understanding to all situations and take care of their customers. Thank you... Maryville autosales. I will recommend to anyone looking to purchase a vehicle.

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    Shopped for a new car
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    Dealer Response

    Thank You for your business! We greatly appreciate you!

  • 5.0 out of 5
    September 13, 2017

    The dealership went above and beyond what they had to to help us get a newer car. Jeff and Greg were real friendly and nice and so helpful. If I could... I would give it a higher rating. I would recommend this dealership to everyone looking for a vehicle.

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    Shopped for a used car
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    Dealer Response

    Kelly, Thank You so much! We appreciate you!

  • 5.0 out of 5
    June 19, 2017

    We bought a 2007 Honda Accord. We were looking for something I could just get in and go! And this was the car! Wonderful people! Easy to deal with...... did not follow us around and hound us. Very professional! We will def be going back. Thank you for all the help! The Chenevares

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 16, 2017

    Jeff and crew took very good care of me and made it a pleasant experience. Zero pressure and I felt like I was around family. I highly recommend giving... these guys your business !

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 4, 2017

    Great place to but. Had great experience. Thanks jeff Jones. Satified with used truck I bought. Would but again

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    Shopped for a used car
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