Watsonville Cadillac GMC

I bought a 2019 GMC Sierra 3500 HD dually from them a few months ago. I am a combat veteran, and I purchased the truck to start my first veteran-owned business, a trucking company that hauls loads interstate. I am also located three hours from any GMC dealership. I told my sales representative this to emphasize the importance of dependability. Making this purchase remotely, I relied heavily on the on-site team to communicate the condition of the truck to me. They assured me that the truck was in great shape and that it was an excellent buy. They had it delivered to me in Oregon. When the delivery driver arrived, I immediately noticed an exhaust leak because of the chugging sound the engine made. As a former mechanic, I know that any mechanic would have known this. Still, I took the truck anyway. After a few days of driving, the check engine light came on. The truck had four codes, three of which were permanent, meaning they weren't new. This indicated I needed to have the glow plugs replaced. The other issue involved the fuel pressure sensor, and no one has been able to determine how to repair it. I'm sure the dealership was aware of this, and they simply cleared the codes and delivered the truck to me before the light came back on. But that's not all. Once I started hauling loads, the exhaust manifold gasket failed, making my engine brake unusable, which is vital when driving in mountainous terrain. That repair kept me off the road for three weeks. Several studs broke off in the head, and it cost a fortune to repair, not to mention the income I lost during that time. Once I finally got back on the road, I was hauling a load when the engine derated; the HUD showed an emissions system issue. I had to find a nearby diesel mechanic and drive there at 30 miles per hour. I had to find a place to park my trailer and cargo, then get the repairs done again. It turned out that one of the injectors went bad. This was another costly repair and delayed my schedule for the rest of the route. These major mechanical issues should not occur after a dealership has thoroughly inspected the vehicle to prepare it for sale. I used to work as a mechanic at a dealership, and we would have fixed all these issues beforehand. And these are just the big problems. There are also several smaller issues. The radio constantly malfunctions, beeping every few seconds and switching screens without being touched. I wondered why they covered the screen with plastic when it arrived, but now I think that was some kind of cover-up. There are warning lights on the dashboard that don't work. The air suspension for the rear axle leaks and needs to be inflated periodically, even when the truck is off—I can hear it running, which drains my batteries. The side steps that fold down when you open the doors have never worked correctly, and now they no longer function at all. There was obvious body damage on the right rear fender that they didn't mention. Additionally, the truck's alignment is off, and my front tires will need to be replaced soon. This dealership sold me a lemon, and they knew it was defective. I have reached out to them multiple times by email and phone. I even left a voicemail for the manager, but I haven't received a response. I do not recommend buying from this dealership. I usually don’t leave reviews, but this has caused me immense suffering and financial hardship. I invested everything I had in starting this business, and this truck will force me to shut it down and lose everything.

I bought a 2019 GMC Sierra 3500 HD dually from them a few months ago. I am a combat veteran, and I purchased the truck to start my first veteran-owned business, a trucking company that hauls loads interstate. I am also located three hours from any GMC dealership. I told my sales representative this to emphasize the importance of dependability. Making this purchase remotely, I relied heavily on the on-site team to communicate the condition of the truck to me. They assured me that the truck was in great shape and that it was an excellent buy. They had it delivered to me in Oregon. When the delivery driver arrived, I immediately noticed an exhaust leak because of the chugging sound the engine made. As a former mechanic, I know that any mechanic would have known this. Still, I took the truck anyway. After a few days of driving, the check engine light came on. The truck had four codes, three of which were permanent, meaning they weren't new. This indicated I needed to have the glow plugs replaced. The other issue involved the fuel pressure sensor, and no one has been able to determine how to repair it. I'm sure the dealership was aware of this, and they simply cleared the codes and delivered the truck to me before the light came back on. But that's not all. Once I started hauling loads, the exhaust manifold gasket failed, making my engine brake unusable, which is vital when driving in mountainous terrain. That repair kept me off the road for three weeks. Several studs broke off in the head, and it cost a fortune to repair, not to mention the income I lost during that time. Once I finally got back on the road, I was hauling a load when the engine derated; the HUD showed an emissions system issue. I had to find a nearby diesel mechanic and drive there at 30 miles per hour. I had to find a place to park my trailer and cargo, then get the repairs done again. It turned out that one of the injectors went bad. This was another costly repair and delayed my schedule for the rest of the route. These major mechanical issues should not occur after a dealership has thoroughly inspected the vehicle to prepare it for sale. I used to work as a mechanic at a dealership, and we would have fixed all these issues beforehand. And these are just the big problems. There are also several smaller issues. The radio constantly malfunctions, beeping every few seconds and switching screens without being touched. I wondered why they covered the screen with plastic when it arrived, but now I think that was some kind of cover-up. There are warning lights on the dashboard that don't work. The air suspension for the rear axle leaks and needs to be inflated periodically, even when the truck is off—I can hear it running, which drains my batteries. The side steps that fold down when you open the doors have never worked correctly, and now they no longer function at all. There was obvious body damage on the right rear fender that they didn't mention. Additionally, the truck's alignment is off, and my front tires will need to be replaced soon. This dealership sold me a lemon, and they knew it was defective. I have reached out to them multiple times by email and phone. I even left a voicemail for the manager, but I haven't received a response. I do not recommend buying from this dealership. I usually don’t leave reviews, but this has caused me immense suffering and financial hardship. I invested everything I had in starting this business, and this truck will force me to shut it down and lose everything.

STAY AWAY!!!! I BOUGHT A NEW VEHICLE THAT WAS PREVIOUSLY STOLEN FROM THE LOT. THE VEHICLE HAD LOTS A DAMAGE TO THE PAINT THAT I WAS NOT AWARE UNTIL I SIGNED OFF AND THEY TRIED TO SLIP ANOTHER PAGE TO SIGN OF THAT THE VEHICLE WAS USED SINCE IT WAS STOLEN. THE SALES MANAGER AGREED TO REPAINT THE ROOF AND WHEN I WENT BACK TO SPEAK TO THEM ABOUT IT THEY DIDN'T REMEMBER WHAT WAS PREVIOUSLY AGREED ON. I WILL NEVER BUY OR SERVICE EVER AGAIN AT THIS PLACE BUNCH OF CLOWNS BUT WHEN YOUR BUYING THEY OFFERTHE WORLD.

Went to buy 2017 Chevy bolt lemon car that had been upgraded and was advertised for $9850 walked in with $10000 cash and they wouldn't make me a deal Vanessa the financial lady only showed me a car with a 137000 miles on it, but there were 4 other cars there with less with 20000 50000 and 60000 miles I just can't believe they turn down cash for a lemon car, So if you're looking for a deal don't go there I was gonna go buy a new GMC truck to replace my old chevy truck that has 330,000 miles on it because I know how to take care of my equipment but if I can't make a deal on a use 2017 chevy bolt for cash what makes you think I'm gonna get a deal on a new GMC truck good luck The Chevy bolt was an experiment for me to see if I could get used to driving an electric vehicle it's basically a throwaway car once the battery goes dead anyway don't look for a deal there I found one up North and they're willing to deal with my cash I just think it sucks that I have to leave my Hometown drive up North to get a good deal and the thing is they have like 50 of these cars there. Good luck look around before you go to GMC Watsonville also do like my platinum Cadillac but I wouldn't buy one from them. Good luck I hope this review helps you decide Elsewhere, Vanessa Schmoe - WOW SAD!

My wife and I just purchased a used, Cadillac Escalade... 2021... The experience from start to finish was first class. Joseph Gudgel was my Service Consultant and Joe Lopez was the general manager who made the magic happen. No smoke or mirrors... it was a transparent process and first class from start to finish. I can tell you at the age of 44 it was the best car buying experience of my life. REALLY LOVE THESE FOLKS, drove down from NAPA CA to meet with these folks.

they were fine, let me do a test drive. will follow up with them later.

I had a nice chat with someone and they answered all my questions, addressed my concerns and didn't pressure me!

I did receive a prompt, though unsatisfying answer to my question of a vehicle's value. .

Watsonville GMC is, by far, the best dealership I’ve ever worked with. I recently bought a 2021 Chevrolet Bolt EV from them, and even though the entire process was done remotely, it was handled with a level of care and professionalism that truly exceeded my expectations. Ramiro, my sales consultant, made the remote process feel effortless. He provided me with detailed videos, photos, and clear explanations that made me confident in my decision, even from miles away. His responsiveness and dedication ensured that I had all the information I needed without ever feeling rushed or uncertain. Blake, the sales manager, was fantastic. He made sure all the documents were accurate and easy to understand, which gave me a lot of peace of mind. On top of that, he helped me secure a free warranty on my car, which was a really generous bonus. It showed that they weren’t just focused on closing the deal—they wanted to ensure I was completely satisfied with my purchase. Joe, the general manager, also played a key role in making sure everything went smoothly. He personally made sure I got a Certified Pre-Owned warranty for my Bolt EV, which added even more value and security to my purchase. Joe’s involvement made it clear that the whole team was committed to making this a positive experience. The cherry on top was the delivery. Watsonville GMC arranged to have my new car shipped directly to my door in Oxnard, CA, over 300 miles away!! The car arrived right on time and in perfect condition, exactly as described, making the entire experience seamless from start to finish. I’m thrilled with my 2021 Chevrolet Bolt EV and the exceptional service I received. On top of everything, I saved a significant amount compared to other dealerships. Ramiro, Blake, Joe, and the entire team made buying a car remotely not just easy but genuinely enjoyable. If you’re looking for a dealership that truly values its customers, I highly recommend Watsonville GMC. They exceeded my expectations, and I couldn’t be happier with my purchase. 😊

Watsonville GMC is, by far, the best dealership I’ve ever worked with. I recently bought a 2021 Chevrolet Bolt EV from them, and even though the entire process was done remotely, it was handled with a level of care and professionalism that truly exceeded my expectations. Ramiro, my sales consultant, made the remote process feel effortless. He provided me with detailed videos, photos, and clear explanations that made me confident in my decision, even from miles away. His responsiveness and dedication ensured that I had all the information I needed without ever feeling rushed or uncertain. Blake, the sales manager, was fantastic. He made sure all the documents were accurate and easy to understand, which gave me a lot of peace of mind. On top of that, he helped me secure a free warranty on my car, which was a really generous bonus. It showed that they weren’t just focused on closing the deal—they wanted to ensure I was completely satisfied with my purchase. Joe, the general manager, also played a key role in making sure everything went smoothly. He personally made sure I got a Certified Pre-Owned warranty for my Bolt EV, which added even more value and security to my purchase. Joe’s involvement made it clear that the whole team was committed to making this a positive experience. The cherry on top was the delivery. Watsonville GMC arranged to have my new car shipped directly to my door in Oxnard, CA, over 300 miles away!! The car arrived right on time and in perfect condition, exactly as described, making the entire experience seamless from start to finish. I’m thrilled with my 2021 Chevrolet Bolt EV and the exceptional service I received. On top of everything, I saved a significant amount compared to other dealerships. Ramiro, Blake, Joe, and the entire team made buying a car remotely not just easy but genuinely enjoyable. If you’re looking for a dealership that truly values its customers, I highly recommend Watsonville GMC. They exceeded my expectations, and I couldn’t be happier with my purchase. 😊