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Reviews

Average Ratings

4.8
240 lifetime reviews. Includes reviews of Philly Auto from DealerRater.com
  • EXCELLENCE FROM BEGINNING TO END OF PROCESS!!!!

    Came into the establishment with a sense of urgency and ended up connecting with a team who were the same. The entire process was quick, and witho...


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    Came into the establishment with a sense of urgency and ended up connecting with a team who were the same. The entire process was quick, and without incident. Gene and his team made this a better experience than I could've imagined. My lady was with me and also wants to purchase a vehicle after witnessing the great customer service from everyone at Philly Auto. I will refer EVERYONE I know to these guys. Again, overall great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Special client treatment

    Luis alberto is great sales man i went looking for a 2010 bmw ended up with a 2014 baby! Come in and you will end up with a great car gl everybody


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    Luis alberto is great sales man i went looking for a 2010 bmw ended up with a 2014 baby! Come in and you will end up with a great car gl everybody

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best place in the City!!!

    Great Prices!!!Great quality cars!!!Best place in the city!!! I will recommend everyone!!! Thank you


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    Great Prices!!!Great quality cars!!!Best place in the city!!! I will recommend everyone!!! Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Philly auto is great.

    I would recommend philly auto to family and friends. The whole staff pulled thru for me..ask for robinson he was great..


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    I would recommend philly auto to family and friends. The whole staff pulled thru for me..ask for robinson he was great..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dinah was great!!!!!

    Went to Philly Auto with the thought of driving home with a car. At first the process was a little rough because of my credit being an issue. But ...


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    Went to Philly Auto with the thought of driving home with a car. At first the process was a little rough because of my credit being an issue. But the guys over at Philly Auto made it happen for me and i drove away with the car of my choice. Special thanks to the staff at Philly Auto. Double special thanks to Dinah, love u girl!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Purchased vehicle, excellent customer service.

    Mr. Robinson Gonzalez was great told you every thing you needed to know about vehicle. Would strongly recommend friends to come and purchase vehi...


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    Mr. Robinson Gonzalez was great told you every thing you needed to know about vehicle. Would strongly recommend friends to come and purchase vehicle from Philly Auto.. This place is "Second to None".

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New car

    We spoke to Gene on the phone before arrival. He had the car cleaned and ready to go. The staff was friendly and prompt. The process was quick an...


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    We spoke to Gene on the phone before arrival. He had the car cleaned and ready to go. The staff was friendly and prompt. The process was quick and painless. I would definitely recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Happy Customer

    very happy with the customer service at philly auto.


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    very happy with the customer service at philly auto.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • AMAZING CUSTOMER SERVICE!

    i found a 7 series bmw which was my dream car. i called in and had the pleasure of speaking with DINA! her amazing customer service i didn't think...


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    i found a 7 series bmw which was my dream car. i called in and had the pleasure of speaking with DINA! her amazing customer service i didn't think twice about buying. she had me in and out in 2 hours with my dream car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • They could care less...

    It started out that I was looking for a very particular Jeep Grand Cherokee Limited when I finally found one at this dealership. I immediately en...


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    It started out that I was looking for a very particular Jeep Grand Cherokee Limited when I finally found one at this dealership. I immediately enquired about the vehicle and requested the carfax. The sales woman Dina, was actually pretty responsive and given the reviews that I had read, it seems to show that they are attentive to future customers. After about a week of communicating back and fourth about the vehicle I scheduled a time to come down and check out the vehicle. I talked to my father in law and he said he would bring me down in his tuck and trailer the Jeep back home. So far everything was lining up, I emailed Dina and made sure the car was still available and to have a 48 hour hold put on the car that we agreed would be fair considering I was coming from Boston, about a 250 mile trip one way. I even had a chance to talk to the sales manager Rob, who said it was no problem and he would put a hold on the car for me. We left Saturday morning and started the drive down there. About 10 minutes from the dealership I get a call from Dina, asking if I was still coming and if I was ready to take delivery of the vehicle. At this point, things seem good, but not 2 minutes later, she called me again and says "hold on a minute", put me on hold and put Rob the sales manager on and he tells me that the car isn't here and it's at the body shop having the hood re-painted. I'm a little confused at this point as I distinctly remember that we had a conversation about having the car on hold. We arrive at the used car lot and met with Dina, she passes me off to Rob who tell me this ridiculous story about how one of his guys took the car to the body shop last night without telling anyone, did I really just drive 6 hours for nothing? They told me to come back on Tuesday like I lived around the corner and that they would give me a small discount on the car, wow. At the end of the day the incompetence of the people that work here truly shows. Kind of makes me wonder what other kind of hidden damage is on this car and all of their cars. If your coming from out of state I wish you good luck. Found a jeep that had what I was looking for from a different dealership on the way home so that worked out. I don't recommend this place due to the lack of internal communication and incompetence.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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