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The Worst Ever... On April 5th 2021 I dropped my 2011 Jeep Grand Cherokee off at this dealership to replace my Driver side A/C blend door by using my warranty... company. Having using them in the past I assumed the experience would be ok and they wouldn't try to charge me any extra fees on top of the deductible I pay out with my warranty.... Sadly the warranty company didn't cover the blend door but the service center stated that I needed to Evac needed a recharge and my A/C needed Freon as well, They also stated that I needed to replace the condenser and found a leak in my Radiator which needed to be replaced. I advised them that they had already replaced the radiator and coolant back in March 2020.. Minus the $145 Diagnostics test and the 200 warranty deductible and 3 day rental car fees I've spent about $600 plus out of pocket for this service. on April 9 I was able to get my vehicle back after a extra day that was unexpected... WORD TO THE WISE... PLEASE CHECK YOUR VEHICLE AT THE DEALERSHIP ONCE YOU GET IT IF YOU CAN Once I made it home I went under the hood to the engine to check to see if any work was done.... WOW is all I can say. Not only was there no work done but I had a boat load of parts lose or not even plug in or closed based on the required work they suggested these parts would be in tack... Here's what I found and was able to video record 1. Cooling Fan was completely unplugged 2.My entire Air Intake unit was lose and coming off of the couplings. 3. The cap on my Antifreeze Reservoir tank was off. 4. The old antifreeze was still in the tank no new coolant 5. There was no visible hand prints or signs of any work other than the unplugged and lose parts. The radiator was never changed and I'm certain of that... According youtube and other services the entire front bumper has to come off the car, air intake, side finders, even the horn has to be unscrewed... NONE OF THIS WAS DONE>> There was not one single hand print or signs of any manual work done on this car... What's going on with today's customer service?????? I'm very very familiar with Auto repair and I know what to look for in these situations being that I had been scammed in the past.. But yet here we go again. This was the poorest and scammed service I have ever received. They defrauded my warranty company and me. The total cost they charged was $2,216.95 and I'm out of 600 plus dollars.. And guess what? my Jeep still isn't fixed. I called them that same day which no one was willing to help me and was told that everyone had left for the weekend... I called the next morning Saturday 4/10/2021 to file my complaint and to also speak with the service person whom help me.. No response there either. For me to be a person who works hard and provides for my family and have to take days off from work to handle these types of situations only to be met with half xxx to no service is absurd. I had to take several loses with this service. This is only the intro to the storm I'm about to bring to this business because I know I'm not the only one. Mr. Tim Allen is the manager there lets hope he has more integrity than the the individuals that serviced my vehicle once I speak with him. And thanks again Tech Johnathan Hill for nothing. Take a look at the bill
I had an engine light come on and called for an appointment. The young lady who answered the phone was quickly able to accommodate my work schedule. When... I arrived I was lucky to be assigned Lenard as a service associate. This turned out to be complicated repair which required multiple return trips over about 6 weeks. Lenard was always kind and courteous. He made sure that I had a loaner and was kept up to date . Not once did I get the look that says "stupid old lady" which I expect from most people. He did everything he could to keep the cost down. If I come back I will be sure to ask for Lenard. His grandmother can be very proud of his character and kindness.
The company is Unprofessional on so many different levels. I Definitely will not returning , no matter how much is needed to repair my vehicle.
Hi Jane, we have no record of your visit but work very hard to provide great customer service. I am here to help resolve any of your concerns. Please ...email me directly at firstname.lastname@example.org Thank you
Brought our car in for an oil change. The service people rambled through our car looking for something to steal. Bad experience.. my advice since management... believes his staff over the customer. Turn your cameras on inside your car or take everything of value out of your car even your charger.
This group of professionals handled my need in a trade to my expectations. They are Friendly not over bearing and with respect. I felt good about the... experience as I drove away
I had a very experience with the salesman Booth. He was very professional. I will refer friends and family to this dealership. I give them 10 out of 10.
The customer service associate was great today! I was very well taken care of. He explained everything thoroughly and was very polite. I was in and out... without any problems.
The customer service associate, Lenard was amazing! He made sure I was I was provided a curtesy vehicle when I expressed concern about transportation to... and from work. He even made sure the air in my tires were filled without being asked. They were fast and friendly with excellent customer service!!
I took my vehicle in for a lil change and fire rotation. They said it might take 90 minutes. They did a great job and got me out in less than one hour.
Very courteous, sometimes it may take a little while on certain jobs, but it's worthwhile they do a very good job. Thank you! Gerald