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During my recent service visit, my experience was... HORRIBLE! They kept my vehicle for two days which I had already brought my vehicle in the week prior... for the same issue. When I received my vehicle I discovered that they had stolen $25 out of my center console. It just baffled me because my money was hidden which means someone went through my belongings. I contacted management and there wasn’t much concern about the issue at all. This happened Tuesday, October 29, 2019 and they informed me that they would contact me about the issue. It is now November 1st and I still have heard nothing. I plan on taking this issue up with corporate and will no longer give my business to this particular dealership! I paid cash money for my vehicle and don’t feel my business is appreciated whatsoever. I understand this is a business, but it is not conducted as such. I have waited 5 hours after leaving my vehicle in your care and still hear nothing on the status. I am informed that they will call me back and that doesn’t happen. Thank you for letting me know what type of people I am dealing with.
WOW EXCELLENT AND VERY PROFESSIONAL!!! Salesman Zachariah C. (Sorry if I spelled it wrong) was very patient with me and kept a smile on his face. And I... will tell/refer everyone to this facility!
The best experience I have ever had buying a vehicle. Thornton Road has a great staff and management team. I dove 100 miles one way to do business wth... them. I will be back this fall to pick out something for my Mom. I love the truck. Thanks for everything folks. God bless, Rev. Kenneth Sanders
Special thanks to Tim Whitehead and Mr. Leonard for their exceptional work in servicing my car. They treated me to a loaner car while my car was being... repaired.
I walked in to Atlanta West looking for a great deal and left their facility with an Amazing deal. Big Country ( Carl) made my car buying experience... EXTREMELY smooth and I would like to say Thank You to a great Group.
After obtaining price quotes from several Chrysler dealers in GA, I chose to purchase from Atlanta West. My salesperson, Ja'Ere was exceptionally helpful... gathering all of the info I requested over the phone due to me living a few hours away from the dealership. We agreed upon a price and it was even signed by the General Manager stating "We will honor $47,000 out the door. No games No gimmicks." Apparently, this was far from the truth. After filling out an online credit application that gave me an instant pre-approval, I was contacted back by my sales associate (Ja'Ere) to be informed that there was a miscalculation of the value concerning my trade-in. After reassuring me that this was a very "uncommon" mistake, he gave me the "new" ridiculously higher price. Five thousand dollars higher to be exact! Absolute nonsense!!! I'll be purchasing from Landmark Chrysler in Morrow, GA since they actually honor the pricing they provide in writing to their customers
Amazingly helpful and honest! Excellent service and extremely happy with my brand new car! Could not have asked for a better experience for buying my very... first car. Thank you so much Steven Duty!
Jacob was really great and helped me find what I was looking for. He was friendly and made the process very easy. Would definitely recommend him to any... family or friend.
JaEre Taylor was a great salesman. Had the truck I wanted at the price that I wanted as well. Truly satisfied with my overall experience at the dealership.
Big Country and Ja’Ere Taylor were great salesman. I didn’t come to get a car, I just came to get a quote and ended up leaving with a brand new 2018 Jeep... Renegade. They got me exactly where I wanted to be. Greatly satisfied.