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false promises handed in lease for new was advised
false promises handed in lease for new was advised would handle excess miles and little wear and tear false advertising by the salesman who is no longer there carl cruz the manager is terrible doesn’t stand by salesman go elsewhere
I recently had reason to bring my near new Volvo XC90
I recently had reason to bring my near new Volvo XC90 into Glen Cove Volvo as the check engine light went on, pretty unusual for a car with 5k miles on it. They had given me an appointment fairly quickly and the car was assigned to Nino Gambino, as I had requested based on my prior confidence in his work on my other cars.. He diagnosed the problem as a defective part that was involved in pressure in the fuel tank, a part that was not in stock, and rarely went bad. They checked and it was not available at any local dealer or warehouse that they could readily obtain. They had to special order it. They were not exactly sure how long that might take and if it available elsewhere in the country or if it had to be sent in from overseas. Mr. Gambino was able however to alleviate my biggest concerns, that driving it would not hurt anything, that it was covered under warranty and that it would not cause any breakdown. I trust his professional judgement implicitly. I have found this dealership to be far different then many, in part because the Service Manager, Steve, is personally involved with the operation of his department. This is far different from others where the .Service Managers seem to avoid consumer interaction if at all possible; he actually seems to relish on being of assistance and truly seems to care about their customers. This is refreshing in today's business world. I was quite pleased when I got a call two days later that the part arrived and that they could squeeze me into Nino's schedule the following day if I so desired. As the week before a holiday, when many shops are jammed with people looking to get service done before family trips, I found this courtesy a bit impressive and I realize this is due to both Mr Gambino and Steve and for that I am very appreciative. I was able to get the work done quickly, relax in the showroom and be on my way, as always having confidence in the work of Nino. The check engine light went off immediately and has not returned, proving his diagnosis as accurate., as always. My thanks and kudos to the two professionals for the job well done and the courtesy they extended me. Nothing could have been better.
I had the best experience at Glen Cove Volvo! Somehow my...
I had the best experience at Glen Cove Volvo! Somehow my credit card got stuck inside the console of my car. Jocelyn at the service desk was so polite and professional! She got me in touch with Tommy who also works on the service desk. He was so very nice and also very professional. Within minutes, he was able to retrieve my card for me! All with no fuss and a smile. Tommy and Jocelyn are a total pleasure to deal with in the service department. What a great experience. If I have another issue with my car it is nice to know that they will be there to help!
On December 9, 2021, we leased our second Volvo X90 SUV...
On December 9, 2021, we leased our second Volvo X90 SUV from Glen Cove Volvo. We had been quite pleased by how professional, responsive, fair and pleasant our first experience had been with this dealership and Service Department. We didn't believe we would actually consummate a deal that day but our Salesperson, Dennis Romero, reviewed the unique situation/atmosphere supply chain and pandemic issues brought to the table. Dennis, was polite, knowledgeable, honest, educated us, answered all of our questions and then turned into our advocate in working out an excellent deal for us with Kristin Kendrick of Management, , We would highly recommend Glen Cove Volvo and, especially, Dennis Romero to anyone interested in buying or leasing a Volvo. Marv and Suzanne
Sadly a terrible customer service experience. I was...
Sadly a terrible customer service experience. I was calling to look at buying a car over the phone after emailing a sales specialist a few times. I wanted a new volvo with all the extras and they had one available on the lot. Right from the start the woman who answered the phone talked over me with each sentence. She said they would never give me information to buy the car over the phone. I couldn't believe she was speaking to a buyer this way - extremely rude and arrogant. She basically told me the sale didn't matter that their policy was to visit in person. How absurd does that sound today when I can call or go online to have a car delivered to my doorstep. Very poor training for this frontline worker. I called a different Volvo dealer in Rhode Island instead and they took my credit card over the phone with all the incentives - plus an offer on my trade in! It took 30 minutes at the most.
Absolutely shocking! Took my S90 in for a NYS...
Absolutely shocking! Took my S90 in for a NYS inspection, and it cost me $700 in tires, that I don’t think I needed. Work was done on my car WITHOUT MY KNOWLEDGE OR PERMISSION. A violation of NYS laws. They passed my car BEFORE the work was done too. Another violation. Sent me out on the road even though they knew the car was unsafe. [I did not]. Took 2 weeks to correct the issues. Stay away!
Have been trying to get them to call me back and issue my...
Have been trying to get them to call me back and issue my refund for a cancelled tire policy. ZERO. Was promised a check would be sent over 3 weeks ago, AGAIN NOTHING!! they don't return calls, they hang up when you're on hold, they don't follow through!
Great service, straight and to the point
I never thought i would be writing a positive review about a car dealership after being burned in the past, however my experience here at glen cove volvo has been nothing short of great. Jehovani is a great worker who doesnt try to scam or bs customers with any shady antics. I appreciate his honesty and service towards my sale. Although, i did buy an Acura from a volvo dealer, im pretty confident in my purchase and the smooth transaction from the dealer reassured me even more.
A very satisfied customer!
Glen Cove Volvo far surpasses the phrase customer service. As soon as you drive up for service there is someone there to greet you with a smile and to make sure all of your questions and needs are answered. Whether your car is in for an hour or a few days they constantly aren’t in touch with you to let you know the progress and how soon they will have your car back to you. When I picked up my car it was ready for me completely cleaned inside and out and all I had to do was exchange the keys of the loaner vehicle I was using get into my car and on the way I went. A special thank you goes out to Bob the service manager who handled my car and Glen Cove Volvo is very fortunate to have such a dedicated employee.
Ultimate Technician Nino Gambino
I have followed this specific technician, Nino Gambino from his prior employer dealership. This guy is like a true craftsman who sincerely takes pride in his work, I have come to find that my cars run and perform better after he has worked on them, like he tweaked something, and put in some extra effort no one else would know of orput the extra time into the details , I also ask for this one specific technician and look to work around his schedule when making my appointments. The service writers know that he has his own following and do try to accomodate whenever possible.