Clayton Motor Co. West

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 27, 2017

    We pull into the lot and I say to my wife "I don't know if they are still in business"? Very few cars on the lot but the door was not locked. We stood... in the showroom close to 5 mins. No one around. One guy from an office looks up at us. Finely an older gentleman comes out of his office. A very nice man but he is hard of hearing so I had to repeat myself over and over. The selection of new cars was not very good at all. No one was excited about the new Volvo and no one even went out of there way to sell us a car. One would think that a business would hire people who new the product inside out and were eager and anxious to try to sell a vehicle. Not the case here. I am not sure that I would feel comfortable buying a car at this dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 24, 2016

    This is our third purchase from Clayton west. Phillip went above and beyond to make sure everything was satisfactory. Terrance always meets us at the door... with a smile. Will buy from here every time. Very professional, and the easiest buying process I've been through. They are not pushy and upfront about everything before purchasing. Will definitely use again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • February 27, 2016

    I can't say thank you so much for treating my son with the up most respect. We spent 3 1/2 hrs at one dealer and we walk out. Came to Clayton Motors and... told the story and they asked for 20 mins of his time and in that 20 mins they walk my son out showed him 5 car's. My son loves his 02 Hyundai Santa Fe GLS 4wd. I will be telling people how they treat people and will do their best for you. Again THANK YOU GUYS Sandra Jones

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Sandra for the kind words. We work hard to ensure all of our guests have a good experience and to prove that we truly can help everyone tha...t enters our business. Thank you again.

  • 1.0 out of 5
    March 3, 2016

    Tried twice to do business there, first time watched a salesperson and customer arguing. Second time was the person arguing after dealing with the most... customer service lacking group of people. Sales manager and staff contradicting each other. Their lack of etiquette leads me to believe that if this is how they treat people ahead of time, I pity the people who have already given their hard earned money. Read the reviews not written by the sales team and you will make the same choice we did NOT TO DO BUSINESS WITH THEM.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear that you feel that way. We strive to make every consumer welcome in our store and have done a great job of that as a company for t...he past 60 years. If you have any questions or concerns please do not hesitate to call and speak with myself at any time.....Phillip Gibson, General Manager, Clayton Motor Company West 865.690.5092

  • 5.0 out of 5
    March 28, 2015

    Great customer service. I would recommend anyone who needs a car to check them out. The process was smooth and I was satisfied as a customer. Thanks Clayton... auto!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. We wish you many miles of happy motoring in your new Fusion and look forward to you dropping by to see us from time to ...time. Thank you again.

  • 5.0 out of 5
    March 11, 2015

    I was on the internet one day car shopping and stumbled upon Clayton Motor Company West website and found a 2013 Impala that caught my eye. I kept going... back and forth about purchasing a car, as I'm almost 37 and have NEVER had to make a car payment. Needless to say, I decided I wanted that car so I did an online inquiry. Anxious to see if I would qualify, I called about 30 minutes later to see if I'd been approved. This is when I spoke with Phillip. Me being a let's not beat around the bush kind of person, I told Phillip if I couldn't get that exact car, I didn't want to waste my time or his. I went to the dealership, drove the car, LOVED IT, and Phillip made it happen!! I didn't trade the car I had and went to the dealership by myself so I didn't have anybody to drive my other car home. I was going to have it towed but Phillip told me not to worry and he got one of the service techs to drive my other car home for me and I took him back to the dealership. Customer service exceeded my expectations. I've been so busy enjoying my car, it's taken me 6 days to write a review!! Shout out to Phillip Gibson and the guy who drove my car home. They made my 1st car buying experience EXCELLENT!!! THANK YOU CLAYTON MOTOR COMPANY WEST!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so very much for trusting us with your needs and for the more than kind words. Great people like you are what makes this job enjoyable and ...more than just a job. We wish you many many miles of happy motoring and invite you to stop in anytime and see us.

  • 5.0 out of 5
    March 7, 2015

    I would like to express that Clayton Motor Co West is the best car lot. I would personally like to thank Phillip Gibson for all his help. Due to delays... in public transportation I emailed Philip and told him that I would be arriving to knoxville late and it would be near closing time at the car lot. Phillip told me that he would wait for me and not to worry how late it would take. This man went above and beyond to help me get the vehicle that I wanted. I absolutely loved the vehicle and it was in great condition. Thank you so much Phillip for all your help.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your visit and business and I look forward to helping you guys in the future as well. Enjoy your vehicle and call if you ever have a qu...estion.

  • 5.0 out of 5
    October 23, 2014

    Great service very happy with the truck I bought. Hope to trade again in future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Jeremy, thank you. I hope you get many miles of happy motoring in your truck and I wish you all the best in the future as well.

  • 5.0 out of 5
    August 29, 2014

    I recently purchased a used Subaru Outback from Clayton Motor Co West and had a very satisfying experience with the dealership and Phillip Gibson, my salesperson.... Being from Nashville, I particularly appreciated the communication and preparation on Phillip's part that allowed us to complete the transaction efficiently; just two visits while I was in Knoxville for other business. I had done my homework on the value of my trade in and the car I was interested in buying. So had Phillip. When we met to discuss the transaction, we quickly came to a mutually agreeable price and I drove it off the lot that evening. In contrast to the poor customer service/attention to which we have, unfortunately, come to expect (think cable co, cell phone, airlines...), everything in the process was handled professionally, personally, and promptly - just what it should be. I would not hesitate to recommend Clayton Motors to others and would look forward to dealing with them again in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words and for your business. While in Knoxville in the future drop by and say hi.

  • 5.0 out of 5
    August 1, 2014

    I was looking to downsize from a SUV to a car and had looked all over town and finally found the perfect car in excellent condition at Clayton. Terrance... was a super salesperson to deal with, friendly, helpful and knowledgeable. The entire process was smooth and hassle free. they had checked the car out fully, made any necessary repairs before putting it on the lot. i highly recommend shopping here for your car or SUV, this is totally not your grandpa's used car lot. I will and have recommended Clayton Motor Co. West to others already. Thanks for the awesome car and the dance we all shared!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and for allowing us the opportunity to earn your business. Enjoy your car.

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