Ken Ganley Subaru Bedford

My two daughters and I have purchased new Subaru’s from Ganley Subaru in Bedford within the past year. Our salesperson, Joe Lonardo provided valuable guidance throughout the sale process to make sure that our decisions with respect to price and options were met. The purchase of my Subaru Ascent was stress free with no pressure at all. I recommend Ganley Subaru if you are in the market for a new or used vehicle.

My 2023 Forester developed a engine oil leak. I took it here. They found the passenger side valve cover was leaking oil. It took a couple of days to fix it because the gasket they got from another dealer was the wrong one. They cleaned the bottom of the car while waiting for the correct gasket. Next day, the installed it. So far, it is working fine. However, I checked the oil and found they did not bother to top off the oil level. I think they should have as the car had lost quite a bit of oil. I did it myself. That is why I am giving them a 4 star rating instead of 5. I will use them again.

Avoid service department at all costs. Had vehicle towed in and was informed of a diag fee, which is normal, I then made sure that I asked if the fee is applied to the cost of repair, I was told yes, I then receive the report of what is needed and was told that the diag fee doesn't carry over and is charged in addition to the work that needs to be completed. After speaking to the service manager, she informs me that she has never heard of anyone not knowing that up front. The comments here on this page would dispute that claim. TLDR: Avoid if you value honesty and transparency.

I would not recommend this dealership The service department is worthless I think jiffy lube Technicans are more professional and knowledgeable After about 10 Cars my family has purchased we will look for another dealer

I had a terrible experience with the Subaru service department. Their department did not communicate with me, didn't ask for consent before doing work on my vehicle and was unable to provide me any information on the work they did. I requested it several times and after the Manager refunded the costs--they never got back to me. Once you go here once they will contact you forever. It's been over 2 years and I've asked them to stop contacting me via email/phone at least ten times. As I write this, I'm on the phone trying to talk to someone from their dealership to remove me from their contact lists. I've called at least 4 times for them to do this. Spoke to the manager who said my email was still active in their system but has been removed. I'll follow up next time I'm contacted. This is from over a year ago but I still remember that Constantine was the service associate and he was absolutely terrible at his job.

I’m so frustrated with this dealership that I wish I could give them a zero-star rating! I’ve been a loyal customer, visiting their services multiple times to complain about a persistent clicking noise coming from the front left tire. Despite my repeated complaints, they consistently denied that the technician could hear any noise until my warranty expired, and the clicking noise only worsened. I even went so far as to ask one of the technicians to take me for a ride so I could show him the source of the noise, but they kept avoiding fixing my car even though I had a valid warranty. It was as if they were intentionally disregarding my car to avoid paying for the repairs. Today, I visited the dealership again to speak to a manager, but instead of addressing the issue at hand, he kept talking about the right side axle instead of the left side, where the clicking noise is actually coming from. He even tried to shift blame onto me by playing all sorts of sneaky sales tactics to avoid taking responsibility for their mistake. His unprofessional behavior and the dealership’s overall disappointment make this experience a complete waste of time. I strongly advise against buying anything from this “Stubaru” dealership!

Tasneem was a great advisor she was very helpful and nice she explained everything to me thoroughly. I recommend this place to all my family and friends.

Dealership wrecked my vehicle while in for service. I received no contact for 10 days and that was only after Subaru of America got involved. The operations Manager then lied to SOA telling them he has left me 4 voicemail's when he had already apologized to me that I got lost in between him and the service advisor each thinking the other was contacting me. The GM tried to downplay it as a scuff even through his own Operations Manager called it a wreck. By far the worst Customer experience I have ever had with any business.

New to the area and KG Subaru was recommended to me by both a coworker and a neighbor. My service appointment was handled by Zach. The appointment took less time than I had expected and he kept me informed throughout. He was professional and knew what he was talking about. I found my new service department. Thanks again, Zach!

Great experience with their service department. Not only was Zach efficient and polite but he patiently answered all my questions. He was quite knowledgeable and helpful. Will definitely recommend Ken Ganley Subaru based on this experience!