Waited over two hours for an oil change - I even had an appointment. Why? ?
I took a 2010 ford escape to dutro ford because of an issue, service light on. They told me my fuel filters were flooded and needed replaced. They charged... me $679 to do the service. Later down the road i found out my escape only has one lifetime gas filter in the gas tank. I ask yhem about it and called ford they did nothing but kept my money and did not do a service. I would not trust them. Question what they do#!
I just had to write about the experience my husband and I had at Dutro Ford Lincoln Nissan in Zanesville, OH. The individuals that we met at Dutro, Ryan... Murphy and Mark Pulse, changed our mind about the car buying experience. Both individuals were concerned about us, that we find a car to our liking with no high pressure sales. All questions that we had were answered, and Ryan hunted to find that special car that my husband and I were looking for. When we found it, Mark, in financing, had the expertise to get the payment that we could afford. We were in and out in no time with a new car. Thank you, Dutro, for having people-friendly staff that cares for the customer.