East Tennessee Ford

(4.7) 64 reviews

Dealer on Cars.com since June 2014

Currently in stock!

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New Used Service

Today's Hours

Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 3:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 8:00 PM
Sun 12:00 PM - 6:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed

Reviews

4.7
64 lifetime reviews.
  • Retired Postmaster
    June 17, 2017

    I only looked at a Chevrolet Avalanche on line. The salesperson called me right back, asking if I needed any additional help.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you, Darnell!


  • Good Luck Trying to Buy
    October 29, 2016

    I just don't understand why I can not buy a car from these people. I'm a out of state buyer with cash who has been trying for one week to buy at a pr...ice they advertised. I knew I would have to pay the sales tax when I got the car back to my state to get the tag but now the price seems to have went up. However this morning got a email saying the problem was all worked out and they could sell at that price after all. I said GREAT, gave them my cell number, asked will you take my personal check or do you need a bank money order and will you be open tomorrow, Sunday afternoon. That was this morning around 11am and have since sent them another email again asking, but have hear NOTHING back. I have the money, they have a car that was at a price I was willing to pay, but for some unknown reason I still have my money and they still have their car. I give up!!! Good luck to others because I'm at a lost on what it takes to buy a car from this place.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are very sorry to read this, Terry. This is not how we want our clients to feel when working with us. We will use your feedback to ensure it does n...ot happen again.


  • Buying New Ford Escape
    April 15, 2016

    James was an excellent sales man. He was very helpful with all our questions and they helped negotiate a price that we could afford.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback!


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Service & Repair

Service Reviews

4.7

25 lifetime reviews of the Service Department.

  • Definitely Coming Back
    April 7, 2016

    Jim showed sincere interest and concern with my vehicle issues. After listening to my concerns he determined a course of action which was successful. ...He was very professional and helpful. Based on his actions I will definitely consider East Tennessee Ford for the purchase of a new car in the future.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback, Ronald! We look forward to seeing you again.


  • Satisfied Customer
    April 4, 2016

    Jim and the mechanic went above and beyond their normal excellent handling of my service requests. They both are outstanding as professionals and shou...ld be lauded for their expertise and customer relations.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words and feedback, David!


Read all Service & Repair reviews
Service Pricing

    Oil, Filter Change

    $29.95

    Tire Rotation

    $39.95

    Wheel Alignment (4WD)

    $69.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Sell & Trade

Sell or Trade-in Your Car for Cash
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About Our Dealership

Dealer on Cars.com since June 2014

Need financing on a Ford in the Crossville region, including Cookeville, Knoxville, or Dunlap TN? Our financial specialist at East Tennessee Ford are available to help you today. Even if you have bad credit, poor credit, bankruptcy, or a first time buyer with no credit, you can trust East Tennessee Ford to work with you to obtain financing in the Crossville region of East Tennessee. With years of experience in securing low rate, long-term loans and leases, you will get a financing package that suits your needs and will fit your budget. Our finance experts will walk you through the entire process. Come on down today!

"Get Paid For Your Trade at East Tennessee Ford - Home of the Car Doc!"
East Tennessee Ford
2712 N Main St Crossville, TN 38555
New (855) 236-2734
Used (855) 235-4967
Service (931) 250-4774
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