East Tennessee Ford

Upon arrival at the Service Department I asked how long it would take to service the air bag recall on my Ranger truck. I was told 1 hour to 1 & 1/2 hours. It took the service department 3 hours to have my truck ready to go. I arrived and checked in at 9:45am and it was 12:45pm before they were finished. What I find so unexpectable about the time is the length of time the truck sat in the bay without any work being performed. It didn't take 3 hours to do the job, the truck just sat and me having to wasting my time ,when I had important things to be doing. I would rate this less than 50% efficiency and performance based on their own timeline given me.

They will use your truck as a parts truck while saying they are fixing it! They will screw you over just the same. Do not recommend!

Thanks Jeremiah Fox in helping us find the perfect truck! If you are looking to buy a new vehicle he is the man to make it happen.

Went to East Tennessee Ford looking for an suv and was greeted by Turner Hassler. He made my buying experience easy and went the extra mile. Explained everything in detail and was so helpful and knowledgeable. If you are in the market for a new or used vehicle ask for Turner. He is awesome!

My son and I drove 2 hours from Ga. to look at a specific vehicle that was on their web site. Even checked to make sure it was available, and it was. The only catch was, when we got to Crossville it was not there. It was in Dunlap, which we passed an hour earlier getting to Crossville. The untrained, unprofessional sales consultant, James M. acted like it was no big deal, said they get that a lot, and offered a brilliant solution; "would you like for me to run and get it for you? It's only an hour away." LOL. Seriously? Sure, you go ahead and see if we're here when you get back in 2 hours. With as much looking and shopping as people do on the internet these days, then the information you put on there should be accurate. Very sorry and unprofessional way to do business. Wasted over 4 hours of our time, so don't waste your time.

The service department at ETF in recent months has increased their pricing, replaced personnel and started pushing fuel additives. Additionally, you also have to pay an $7.00 extra with your oil change to obtain a Motorcraft brand oil filter. Won’t be returning here again and suggest other Ford owners look elsewhere.

My review was my mistake didn't allow enough time for a response! I apologize to Erick and Kyle for posting that report. Overall I a am very pleased with my purchase, this is my second Ford edge, came from 45 miles away to choose this dealership because I would drive there to have my 2014 edge serviced! These men were very polite and knowledgeable with there vehicles. I would recommend anyone looking for a edge titanium to drive one before buying elsewhere. Luxury on 4 wheels! Real pleased ! Chick

Thank you Mike Ingram for your hard work of placing us in our new vehicles this weekend! My husband loves his New 2018 Lariat 4x4 F350, My daughter loves her New 2018 EcoSport but, I am far beyond in love with my 2018 AWD Edge. The time you spent on our family to ensure we chose the perfect 3 vehicles was amazing. We are very appreciative. Thank you. I also would like to recognize Erich Spence for working the numbers to ensure we got the best financing available for all 3 vehicles, Jeremy Kerley & Matt Parker for making the paperwork smooth and easy. So my Review is off the charts for AMAZING. If anyone is reading this and is wondering if they should stop by.. I say YES Stop in and ask for Mike Ingram. East Tennessee Ford; Nothing but the best!

We had an awesome experience with Eric, Frank & the service department. Great customer service and they really value the customers! They did great job

took my brother to drop his car off back in april. the ckutch was sticking to the floor and had to pressure. so we sent it in still under warranty. well they told us that there was air in the system but they didnt know why. the mechanic said that they bled the system and repressurized it. FIRST OFF, its a sealed system. so if theres air in the systen then theres a leak. well we believed there pathetic mechanics. we took the far the very next day to south florida. half way down florida, the same thing happened. only this time it happened as we were going thru a toll plaza. thankfully, we werent rear-ended by the semi that was behind us. had to fight with the car the rest of the 6 hour drive to get down to out fl home. funally take it to a dealer down there that is the best dealer in all of florida. at this point, were now no vehicle, and the car was out of warranty. Ford wouldnt give us a rental. i had to call a friend to come get us (thankfully i knew someone down there, 16 hours from our home in crossville) dealership down there discovered the master cylinder was blown and that the mechanic in crossville shouldnt have given the car back to us. Got stuck in florida for an extra 2 days because they had to order the part for the car and get it worked on as a last min add in when they were already slammed. (i gave that dealer a good review) took the car back this month for the SAME issue. they fix everything out of there pocket since it was an on going issue. get into the car and the ABS light is on. the mechanic has no clue why it was on. The mechanic in there have no idea what there doing. they need to be reschooled apparently because theres nothing good about this dealership. the sales people are liars and the mechanics have jo clue what their doing.