Highway 1 Auto Sales

Reviews

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3 lifetime reviews.

  • 5.0 out of 5
    September 19, 2014

    Highway 1 is the best Jeff Carr is a great guy.He has helped us out and would recommend going there to buy your next car or truck.

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    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 10, 2014

    Went to highway auto sales in Iowa city. I got offered sun dried cherries while looking at a Toyota corolla. Let me tell you those cherries were fantastic... :)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    July 8, 2014

    This was my first visit to a used car dealership. We stopped after hours to see a vehicle we'd identified on their website. Surprise! They were still open... and a sales guy came out and started chatting....before we knew it, we were test driving the car we were interested in. The car made a strange engine noise - we reported that to the sales guy who said they would look at it. Other cars sit outside and don't make that strange engine noise. The sales guy told us he bought a car there three weeks ago and that's how he got the job. The "owner" offered us dried fruit in the office from the same bag he was eating from.... they followed up eventually with a phone call to my work (I had provided them the number), saying they weren't sure whether they could call me at work (so why did I provide that number?). They insisted the weird engine noise was due to all the recent rain/"the belts got wet" and the car sitting outside. I don't believe their stories - and I certainly won't buy a used car from them.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Well, the "story" was true. The customer test drove the vehicle the day after we had 5 inches of rain in 24 hours. As for the noise - only she heard i...t when starting the vehicle. Obviously if there was an issue we wanted to address it, so 3 separate members of our staff drove the vehicle for 2 days, put 50 miles on it, and never heard the noise. As for not calling at work we consider that courteous as most people do not like to be bothered at work. That's our belief - we don't want to be like the other dealers that call 5 times a day until a customer has to block the dealership's number. Plus this customer never answered our initial email response, first phone call, or follow up phone calls - so why would that pattern change at work. Oh, I just started the car she drove. No noise. But it hasn't rained in 5 days either. Is it possible the "story" was accurate........