eware!! Purchased a 2009 Ford F-250 in late June 2019 and dealt with Jacob. We had some minor issues before (and major issues after) singing the paperwork..... the trailer hitch was stuck and we asked for it to be removed, the spare tire was missing, the only set of keys for the truck were lost somewhere inside the office over an hour after we finalized the paperwork, we were told a warranty was included in the final purchase price and it wasn’t. Jacob told me to come back to the office to retrieve a “brand new” spare tire, from the repair shop they also own not too far away, about 2 weeks after the sale. I arrived and the tire was loaded into another vehicle of mine that I was driving that day. Upon seeing the tire that evening for the first time, my husband told me it was no good and was dry rotted. No additional resolution came of this. Jacob had also told us to bring the F-250 into their repair shop on Flamingo and Boulder Highway so the mechanics there could try and remove the hitch. Before the final sale, he promised this would be able to be removed and assured us that they could take care of it. We brought it and they could not. So now we’re stuck with the hitch. Mid-July the F-250 started having major issues. It began with my husband, while he was driving back to Las Vegas from Mesquite. The truck’s oil pressure sensor popped out of the side of the engine because there was 2 gallons too much in the engine.. verified by another certified mechanic we had to pay. This was from when their mechanics performed an oil change pre-sale. This issue caused a chain reaction where we soon after discovered that a fuel injector was bad. After changing all the fuel injectors with a certified mechanic, we are finding there are more problems with the engine. Both myself and my husband had been communicating this all with Jacob and the last we heard, he was supposed to call us back and let us know if anything could be done. Especially since he had given us his word that if there were issues “a few months” after the purchase, we could give him a call, that it was no problem. He seemed like such a nice guy but it was too good to be true. He stopped returning our calls and we don’t know where to go from here other than contacting an attorney, which we will be working on this coming week. The truck has been driven for less than a month and of course we are still making payments on it, but also continually dumping money into trying to discover what is wrong with it. The F-250 has been with a mechanic for 8 weeks.. I posted a photo of the melted piston that was discovered by the amazing diesel mechanic my husband has been working with. This mess of a truck has so many pre-existing issues that the mechanic has been using the repairs as training for a diesel program he runs. $4,000 (!!!). It has been determined by our diesel mechanic that the engine just needs to be replaced, which will cost more than $10k with the engine and labor. I called the owner, “John” he claimed to be and let him know what was going on. He keeps hanging up on us and yelling that Jacob hasn’t been working for him for 4 months. That has nothing to do with us and this mess we are in. Shame on you National Car and Truck Sales!!
I bought a used 2007 Toyota corolla two years ago the car runs great and still running strong. I have recommended several people to the owner and he has... kept his word the card are great. If course I've done my routine maintenance on the vehicle. They also have their own repair shop as well. Buying the vehicle was quick and simple . JOHN thank you the owner now is looking for my next vehicle.
John the Owner was very kind. He took me home and picked me up and gave me a beautiful; 2005 Toyota Camry. This car is beautiful it has Leather Seats,... V6, Sunroof fully luxury Car. I was treated so nice and Victor did so much to help me. I also thank Lobar the Finance company. The whole experience was so delightful. The cars have a lot of mileage on them, but they are very good reliable autos. The Garage that is owned by John are also very good quality mechanics If you want a very good used car dealership. I recommend this place. I like to also say, Cindy was also very polite and very kind hard working young lady. I also like the fact that you can have your mechanic inspect the car too. Everyone were so helpful.
i bought a 07 cadillac, great car and the price very affordable, the customer service on the employee's was very profesional,i will recommend everyone... to buy a car in this dealership, they have good cars and affordable, and they don't hide any thing from you,
EXCELLENT SERVICE FRIENDLY GUYS FROM THE LOT BOY TO TE OWNWER GREAT FINANCE GUY VICTOR VERY KIND AND FRIENDLY, ALWAYS WANT TO HELP
they were very friendly. made my buying experience easy, as I was super nervous to buy a car. they threw in lots of extras that I did not ask for. they... were very generous. willing to help me out with the whole experience. I would recommend this place to anyone!!
Roxy thank you for the kind words. I'm glad both Mark and I could help you out... we appreciate your support and business!
Everyone at the dealer was friendly and personable, but the overall experience was a bit cumbersome. There was not an emphasis on attention to detail on... their part which led to some confusion and frustration, and it could have easily been avoided. It was also difficult to get an update on the financing process and there was no proactive communication from the dealer at all. Ultimately we were not able to make a deal, which was not the dealer's fault but we likely ended up wasting time that did not need to be wasted because the decision came down to what was a known condition at the start of the process. It would have been nice to skip the wait and the jumping through hoops since the outcome could have been predetermined.