Crain Kia of Conway

Super helpful and friendly staff! They always take great care of me, and work with my schedule!

I’m here today to get a tune up and an oil changed for my daughter’s 2020 KIA Optima. Jeramie, as always was very professional and kind. Now, I enjoyed coming to the service department just to have that friendly chat with Jeramie. So, I highly recommend that everyone asked for Jeramie for an excellent service!!!

Great dealership we' ve bought 2 car's here in the past couple of years & you can't beat the service!!! We worked with Amir this time around but also Adam and they were both great. We bought a 2024 Hyundai Elantra Sport, this car was for my granddaughter & she absolutely loves it! Thank you Crain Kia!!! Thank you Amir & Adam & it was great seeing Micha again & catching up, I highly recommend Crain Kia of Conway for all your vehicle needs

Great dealership, where I purchased a vehicle and am now having it serviced they also gave me a courtesy shuttle home

Salesperson Owen and Maleet worked with me to get my payments affordable. Friendly people that will try to get you the best deal. Give them a visit if you're car shopping and like me you might drive off with a smile..

The salesman was very helpful and listened to my needs had a good experience. Would contact them again

Had a smooth, efficient process of making a trade for a new Telluride with Andy Peck. He was well-prepared to start the process on a Mon. morning after my phone call with him Sat. night before dealership closed. Andy was/ is a kind, patient, knowledgeable guy who won't pressure you or try to upsell a vehicle. He went above and beyond making me comfortable with the new car, and even made a walk-thru video of the car's many tech features that I could watch at home whenever I needed to. (I'm in the Boomer generation that has some trouble with all the "bells and whistles" in these new vehicles). He did all the settings for me like driver's seat, phone connection, radio, and Kia Connect. Encouraged me to call or come by with any more concerns or questions. Anyone thinking of buying a Kia, go to Crain Kia of Conway and ask for Andy Peck!! He will take great care of you!

I experienced a great customer service this afternoon, thanks to Mr. Benjamin. I actually left KIA’s Service Department with a smile on my face and that’s saying a lot. Thanks again, Mr, Benjamin. Have a great weekend.

Our salesman Demetrius is very good and got my daughter in the car she wanted. If you want a salesman who is all about pleasing the customer,then you want him to help with your car purchase..

Well I'm disappointed but will wait to see if they correct to make full judgment. I see alot of great reviews for this dealership and don't want to muddy there reputation. I found a preowned car that I liked and started talking with sales on this, it looked to fit my list of want. I went in met salesman in Person, filled out paperwork, looked at my trade in and we made the deal, I returned home to clean out my trade in and salesman went to the other lot to pick up vehicle only to find put it was sold out from under me. The salesman was great and I have no doubt he did his job right , it's there system that failed, the worst part was I passed on another car elsewhere to get this one and now I have neither. I told salesman I would wait a few days to look elsewhere hoping they can replace this car. Again salesman was great