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Lou Fusz Subaru St. Louis

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
550 lifetime reviews. Includes reviews of Lou Fusz Subaru St. Louis from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2018

    My daughter was complaining about a noise when she drove the car. They checked it over and checked the brake pads, tightened the exhaust and then found... out it was jus a rock caught in the wheel. They did not charge me anything!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

  • 5.0 out of 5
    October 15, 2018

    Had several serious problems with the navigation system and camera. And needed the 11,000 mile maintenance. All fixed and ready the same day Excellent!... And we always love to see Ray who sold us our Forester.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

    Ray Clancy

    Sales Consultant (#raysellscars)

    (5.0) 31 reviews

  • 4.6 out of 5
    October 14, 2018

    Every time I go for service, I am very disappointed that a 7.68 ???supply fee??? is tacked on the advertised price of service. It???s deceptive & the reason... you don???t Hear more from others is because they never even see the add-on that they are paying. Supplies like paper should be part of the total price since it???s necessay for the service. you are deceiving the customer.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

    Nathan Voorhees

    General Sales Manager

    NOT RATED

  • 5.0 out of 5
    October 11, 2018

    Great service, thanks! It was done efficiently, quickly, and effectively. Synthetic oil change, brake fluid service, and tire rotation were all done to... perfection! Again, thanks!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

    Chris Johnson

    Subaru Certified Sales Consultant

    (5.0) 22 reviews

  • 5.0 out of 5
    October 11, 2018

    Bryan takes wonderful care of my car. He explains everything very carefully and I am always comfortable with the anticipated work. Kris in the office... is a real gem. She makes me want to stop in just to say HI!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

  • 4.6 out of 5
    October 10, 2018

    Brian Eaton and his gang have been serving me well since 2006. The new sales/service area is very comfortable and they have a setting which makes it very... easy to get computer work done. It is dangerous. I tested a 2019 XV Crosstrek and want it.

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    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

    Chris Johnson

    Subaru Certified Sales Consultant

    (5.0) 22 reviews

    Dominic Jarrett

    Subaru Certified Sales & Leasing Consultant

    (5.0) 21 reviews

  • 4.8 out of 5
    October 8, 2018

    The people there is great and kind. The rest area is comfortable with WiFi and sofa. They also provide some snacks and coffee which is great for killing... wait time.

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    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

    John Harman

    Service Advisor

    (5.0) 11 reviews

  • 5.0 out of 5
    October 8, 2018

    Top notch service. Gave them a tricky job of installing an engine block heater. They did the work in the same thorough, timely manner as always. A great... service department is as good as gold these days.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

    John Harman

    Service Advisor

    (5.0) 11 reviews

  • 5.0 out of 5
    October 5, 2018

    Simply needed a state emissions inspections. Was able to easily make a convenient appointment via the web site. I was met immediately by the service... writer who got my car in right on time. 40 minutes later I was on my way. Excellent experience. Even the coffee was good.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Eaton

    Sr. Service Advisor

    (4.9) 231 reviews

  • 5.0 out of 5
    October 4, 2018

    I went to five different dealerships, in order to decide what car I want. The service I got from Chuck was remarkable. He is knowledgeable, dedicated,... professional is his quick responses via text or email, even 7:00am! And a pleasure to work with.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chuck Molloy

    Certified Sales Consultant (#chucklovessubie)

    (4.9) 58 reviews

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