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The gentleman I spoke with was rude. He made me feel like I shouldn't have came and was wasting his time. Never cracked a smile and seemed miserable. I... will never ever go there again.
Travelled 2 hours to purchase a certified pre-owned 2016 Honda Civic from Gerry Wood Honda based on a sticker price of $15000. Ended up paying $18000 in... the end after they refused to remove a number of bogus fees for things I never wanted in the first place such as VIN etching and fabric protection. Still, despite these rather unscrupulous practices the out of the door price was average for the car and mileage. Just don't be fooled by what is essentially a made up number designed to lure you into the dealership. Anyway, I ended up purchasing the car as it seemed fine otherwise. I had test driven the car and walked around it several times before waiting for the 3 hour sales process to complete (yes prepare to be here a while) before I could drive it home. It wasn't until more than halfway through my return journey, when the sun started to set, that I noticed two large parallel scratches in an arc formation over the drivers side of the windshield. It seemed like they must have been caused by the wipers, although I had never used the wipers and the CPO process ensures that they should be like new. So it either happened between the time I test drove the vehicle and the time I left the dealership, or perhaps I just didn't notice them and they were always there. I reached out to Gerry Honda the next day and waited a day to get a response. After some back and forth I was told they could not help me at all, that it wasn't covered under warranty and that they couldn't afford a $300 replacement windshield on an $18000 purchase because of their "aggressive pricing". Remember the VIN etching and fabric protection that I asked to be removed during sales negotiation? Yes that cost over $600. Seems there's some buffer there to address the windshield. This was my first experience purchasing a used car at a dealership and sadly it lived up to most of my expectations of used car dealers. Unscrupulous fees, misleading sticker prices, and no after sales support. I'll most likely live with the scratches, but you can avoid issues like this by avoiding this dealership!
Thanks to everyone at Gerry Wood Honda Great buying experience... I will definitely be buying there again...
I had a very nice experience from gerrywood honda team. I have worked with Candy, Gary and Aron. I bought crv from them last week.
Our Sales representative, Erik Lawson, made our shopping experience pleasurable. Our decision was between 2 models and Erik was patient, as we drove different... package levels in each model. Erik was very curtious and addressed all our questions. Our finance manger, Jordan Mannano, provided all the details and was very quick in getting the process complete. Excellent experience overall.
These folks want you to get the car you want, not the one they wish to sell. Worked with me to get a good price and car.
Salesman was very helpful and courtesy not pushy at all. Very pleasant experience for me.would recommend to all my friends and family. Go see Ryan Travis... if you are in the market for a Honda.
Preston Trapp was fantastic to work with. He was extremely polite knowledgeable and patient. If all car salesmen were more like Preston car sales would... increase tenfold. KJ in finance was wonderful to work with also. This was the first time I had ever financed a vehicle and KJ put my nerves at ease and made my experience enjoyable and painless. I will sing praises on Gerry Wood Auto to everyone. Thank you Preston and KJ for a beautiful experience in buying a vehicle.
Nice dealership and willing to work the right price! Friendly... polite... and take the time to go over all the bells and whistles. I would recommend...
Jessica really gives special treatment. Very descriptive of future needs. I feel she is honest. I have had Jessica several time and was pleased with her... each time.