Reviews

3.9 out of 5 3.9
55 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 13, 2018

    My wife and I were very pleased with how professional Richard was in helping us buy a car here. Amanda was very helpful in finalizing the sale. No pressure,... or high pressure sales at all. Would recommend them to anyone looking for a quality new are used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    November 14, 2018

    bought a $2500 ext warranty 6yr/100000mi turns out the 6yr starts when car was first sold not when I purchased. so for $2500 I got 3 oil changes. READ... ALL PAPERWORK before you sign.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 5, 2018

    Great service! Timely service as usual! My service advisor (Willie) always makes U feel welcome and explains everything in detail and is helpful in every... way.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    November 1, 2018

    #BuyerBeware - this has been the worst car buying experience ever!!! Watch out for deceptive practices - the finance guy tried to include insurance we... did not request; car had to go back to the dealership for paint repairs that couldn't be addressed on the day of purchase; many chances were given ..... icing on the cake - they did not file license and registration until 5-6 weeks after the purchase of the car allowing for the expiration of the temporary tags. I gave them too many chances and they couldn't pull through.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 19, 2018

    I went in for my first purchase of a vehicle and the service and help I received was amazing. When there were any issues that arose they were quickly and... efficiently addressed, and when there were any doubts in my mind they were settled. Now I’m driving in my 2015 Countryman S and couldn’t be happier!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 16, 2018

    I took my mini like 6 month ago to get oil change, they gave me a big list of what was need it. Brakes it was on the red list- safety issues, needs to... be done now. I sent the list to my fiancé and he told me he will change brakes for me, my brakes were half way. No brakes needed. But it was a 400.00 charge at the mini. My fiancé gets a mini because his car got total on a accident. we took the mini to get it checked since it was doing a funny transmission sounds , MINI of Kennesaw said car needed to be driven to reset some codes. Right after we left check I gone light come on, we went back, they kept mini over night next day they are telling us needs a 7000.00 transmission job. WAIT! WHAT? How can this happen from just drive it to a 7000.00 job. We got other mini, we took it to the mini for oil change, and here we go again. A part on the car was changed because it was under Waranty and since than car just turns off, we took cars to mini 3 times now, car still with same issue and the guy taking car of us told us they had to keep changing parts until issues is found. WHAT? You are telling me you are a mini especialista but you don’t know what is the problem with the car? Plus he told us we stressed him out. He couldn’t handle the customer service than he let the other guy help us, which he did at the moment, but the mini still with same issue. I’m scare to take my car to any other mechanics because I’m thinking they don’t know anything about mini’s but at this pint I feel same way about the guys at the KENNESAW location. I would suggest you, to get a second opinion before you let this people work on your car, if you are paying more than 300.00

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    September 28, 2018

    Our Salesman, Niguel, was new but thorough. Amanda the sales manager is a take charge, can do person. Whether it was the finance person, Rodney, or someone... else responsibility, we did not receive any documents or paperwork with our vehicle and the temporary tag did not have a date on it? My experience with customer service was below my experience with the vehicle purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 22, 2018

    Awesome!!! Ian was very sweet, helpful & knowledgeable. He answered all our questions. He even offered to go on a test drive after we completed the... purchase and it was after 8pm. I would definitely recommend Ian & Mini of Kennesaw. Amanda was awesome also. Very helpful! Pleasant experience!!! Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 10, 2018

    Part of the family My latest service visit to MOK was exactly like the last and I am grateful for the consistency. Steady team of sales and service advisers... always welcoming and friendly (even in the early hours!). I look forward to seeing familiar faces and catching up. Seriously - there is work to be done, but it always feels like visiting family when I am at MOK. Thank you Sherman & Rob for creating a friendly environment & treating us like family.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    June 30, 2018

    My salesman David was great. He was professional, courteous and not pushy! The show room is clean and well-kept. The facility was easily accessible... to the interstate.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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