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Reviews

Average Ratings

3.6
13 lifetime reviews.
  • Great car buying experience!

    I saw the car I was interested in online, then went to the dealership to see if the car actually matched the pictures and description. It did! The...


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    I saw the car I was interested in online, then went to the dealership to see if the car actually matched the pictures and description. It did! The car was a great price and the purchase, including a test drive, was completed in under 2 hrs. Everyone at this dealership was courteous and pleasant including Eric Perez the sales person who greeted and helped us. It was a hot day and we were immediately offered cold bottles of water when we went inside. Evelyn Olivares, the finance manager, was equally pleasant and thorough in explaining all the paperwork involved. This dealership is exceptionally clean including the lot itself. It even has spotless well stocked public restrooms. that show they really do care about their customers. I was surprised, that upon hearing that I had a long drive home, they even made sure the car had a full tank of gas! I had a great car buying experience and would recommend this dealership to everyone I know who wants to buy a pre-owned vehicle. They make everything easy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Unprofessional

    Went to chk on a veh. It wasn't on lot . Never called back and didn't want to make a sale.


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    Went to chk on a veh. It wasn't on lot . Never called back and didn't want to make a sale.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lots to choose from!

    We didn't end up buying but there were a lot of cars to choose from. We were not pushed into anything. What I went to see wasn't avail when we g...


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    We didn't end up buying but there were a lot of cars to choose from. We were not pushed into anything. What I went to see wasn't avail when we got there. What we did see in our price range was not very appealing.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Quality service and great feel

    Went to test drive Camry. Really nice staff and not pressuring at all!

    Dealer Response

    Hi Upsguy88, Thank you for taking the time to share your feedback with us. We are happy to hear that our staff was nice and professional! We are ...


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    Went to test drive Camry. Really nice staff and not pressuring at all!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Upsguy88, Thank you for taking the time to share your feedback with us. We are happy to hear that our staff was nice and professional! We are glad you enjoyed your test drive of the Camry! We hope you had a great New Year! It was a pleasure to work with you!


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  • exelent service

    Very good costumer service thanks for the help and I recommend to anyone the dealer

    Dealer Response

    Hi Joel Rivas, Thank you for sharing your experience with us. We are happy to hear that our team had great customer service and were willing to h...


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    Very good costumer service thanks for the help and I recommend to anyone the dealer

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Joel Rivas, Thank you for sharing your experience with us. We are happy to hear that our team had great customer service and were willing to help you! We enjoy providing our customers with a attentive service! We hope to see you again!


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  • lack of service

    YOU DO NOT ANSWER ANY E MAILS IVE SENT MANY WITH NO RESPONSE. not professional at all.

    Dealer Response

    Dear Mark, All of us here at Cars 911 apologize for the experience you are having at our dealership. We apologize for not responding to any of you...


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    YOU DO NOT ANSWER ANY E MAILS IVE SENT MANY WITH NO RESPONSE. not professional at all.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear Mark, All of us here at Cars 911 apologize for the experience you are having at our dealership. We apologize for not responding to any of your emails. May I ask which email address you have been sending too? Please contact us at (866)454-5569 we would love to speak to you and get this resolved right away. Please ask for a manager and someone will help you right away! Thank you and we apologize for the issue you are having.


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  • Very professional, great customer service

    I was looking for a particular vehicle and found it at Cars911 in LA, Jose the sales rep was very professional and easy to deal with, the overall ...

    Dealer Response

    Dear CrownVicMan, Thank you from all of us here at Cars 911 for your kind words. We truly appreciate your feedback. We are so glad to hear that y...


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    I was looking for a particular vehicle and found it at Cars911 in LA, Jose the sales rep was very professional and easy to deal with, the overall experience was outstanding. The vehicle was in great condition and they went above and beyond with prepping the vehicle. I was in and out in less than two hours.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear CrownVicMan, Thank you from all of us here at Cars 911 for your kind words. We truly appreciate your feedback. We are so glad to hear that your experience with us was prompt and outstanding! Congratulations on your new vehicle! We hope you are enjoying your new car. We hope to see you again and it was great doing business with you!


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  • Great Service

    I went in a couple of weeks ago just to look at the options of cars available. Hilda helped me as we looked around for a vehicle that met the need...

    Dealer Response

    Dear Anna, Thank you on behalf of the Cars 911 team for your kind words. We are so glad to hear that you had a great experience with Tony and Hil...


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    I went in a couple of weeks ago just to look at the options of cars available. Hilda helped me as we looked around for a vehicle that met the needs of my family. Both her and Tony were great as they showed me possible options and let me take the vehicles for a test drive. They are a class act- never pressuring me to go for any particular vehicle or to buy on the spot. Hilda let me take my time and offered a first class buying experience. I was impressed by the number of cars for such a small lot. Lucky for me I found the right match for me. I ended up buying a vehicle that day. Prior to coming in I had a pre-approved car loan from my credit union and the manager was very welcoming of that. Andy was very helpful as he explained every step of the process clearly during the signing of the sale. He is very professional.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Anna, Thank you on behalf of the Cars 911 team for your kind words. We are so glad to hear that you had a great experience with Tony and Hilda! Congratulations on your new vehicle and we hope you are enjoying it! Thank you again for the positive feedback and please call if you have any questions. Sincerely, Cars 911 team


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  • My experience with Jeff and Cars911

    I had a very pleasant experience at Cars911. My sales person Jeff was extremely patient and easy to work with. I am very happy with the vehicle I ...

    Dealer Response

    Dear RockinRobin, Thank you on behalf of all the Cars 911 team for your kind words. We greatly appreciate the feedback. We are so glad to hear th...


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    I had a very pleasant experience at Cars911. My sales person Jeff was extremely patient and easy to work with. I am very happy with the vehicle I purchased, and after some negotation I got the car I wanted at the price I was willing to pay. Jeff is not your typical salesperson. He was not pushy at all, and extremely easy to talk to and work with. I highly reccomend this dealearship and Jeff for all his help on getting the vehicle I wanted. I am extremely happy with the whole process!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear RockinRobin, Thank you on behalf of all the Cars 911 team for your kind words. We greatly appreciate the feedback. We are so glad to hear that you had a great experience with Jeff. Thank you again for choosing Cars 911! Sincerely, Pete Mehrabian


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  • Nice car.

    Than you very much for your heop, I was treated very well.

    Dealer Response

    Dear Jeff, Thank you from all of us here at Cars 911 for your kind words. We are so glad we were able to help you and to hear you had great servi...


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    Than you very much for your heop, I was treated very well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Jeff, Thank you from all of us here at Cars 911 for your kind words. We are so glad we were able to help you and to hear you had great service. Thank you again for your feedback!


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