Simi Valley Chrysler Dodge Jeep RAM

Reviews

4.4 out of 5 4.4
239 lifetime reviews. Includes reviews of Simi Valley Chrysler Dodge Jeep RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 17, 2018

    good service, quick checkout, very professional while still being nice. got me in and out with very little delay or angst. I enjoyed the experience.

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    Does recommend this dealer
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  • 5.0 out of 5
    April 8, 2018

    I had a great experience, they all were very professional and considerate of how far we went to lease this vehicle. Art Kupelian was very efficient and... had the vehicle and all our paper work ready for us when we arrived. I would certainly recommend this Dealer.

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    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 30, 2017

    This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that was... diagnosed as an evap leak. I dropped my car off at 8am, did not receive any calls or updates throughout the entire day and finally called at 4pm. I received a call back at 4:40pm stating they could not locate the leak and had not started working on the recall. Almost 9 hours went by before I was given any updates. Kevin (service rep) said they would need to keep the vehicle another day to hopefully complete the work. I said I would need to reschedule as I needed my car for work the next day and would have to make an apt on a Saturday. Kevin said when I arrived to pick up my vehicle, he would look at the tech's upcoming schedules so we could schedule the next apt on a Saturday. When I arrived, I was told Kevin was gone for the day and would have to call back to make an apt. The service dept had 9 hours to locate an evap leak and check for a seatbelt recall, neither of these were completed. The lack of communication, poor customer service and no consideration of their consumers time are reasons I will never be taking my vehicle to the Simi Valley location again. The next day, I contacted West Valley Chrysler Jeep and spoke to a friendly service rep who confirmed they had the recall parts needed and guaranteed they had a tech to prioritize servicing my vehicle the day of my apt.

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  • 5.0 out of 5
    July 27, 2017

    Very pleased with the great customer care and service at this dealership. I recently purchased my Jeep here and I couldnt ask for a better and smoother... process. Art Kupelian and his team really took care of me. Straight forward, honest, efficient and fast! Very professional! I would highly recommend them.

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    Does recommend this dealer
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  • 2.2 out of 5
    May 5, 2017

    They ran my credit 3 times without asking.. Great service but I wouldn't trust them.. They were really nice people but that's it..better prices at other... dealership

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  • 5.0 out of 5
    February 19, 2017

    Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Simi... Valley Chrysler Jeep dodge and ram , it was the best experience Ever ... # 1 if you need any help , first talk to Art Kupelian he not only helped but was able to get me a deal in less than 24hrs. I texted him with my deal and what I needed and how I needed it done , and then next morning I got a message from him saying he should hear something soon and within an hour I got a call saying there was an approval and when my wife and I got there it took less than 2 hours and we were out .. I love this place and for my first time there , they gave the best impression.. thank you Simi Valley CJDR

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    Does recommend this dealer
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  • 5.0 out of 5
    February 18, 2017

    Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Simi... Valley Chrysler Jeep dodge and ram , it was the best experience Ever ... # 1 if you need any help , first talk to Art Kupelian he not only helped but was able to get me a deal in less than 24hrs. I texted him with my deal and what I needed and how I needed it done , and then next morning I got a message from him saying he should hear something soon and within an hour I got a call saying there was an approval and when my wife and I got there it took less than 2 hours and we were out .. I love this place and for my first time there , they gave the best impression.. thank you Simi Valley CJDR

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 9, 2017

    Art was very helpful and understanding to our situation. He put us into a car that fit our needs. The fact that he was straightforward made the process... that much easier. We HIGHLY recommend his services.

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  • 5.0 out of 5
    January 1, 2017

    I liked the whole transaction, Thanks again would do it again. I liked the whole transaction, Thanks again would do it again. Very nice people

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  • 5.0 out of 5
    November 27, 2016

    Record time on arrival to dealership and driving off the lot with my new Jeep Wrangler. It was a no hassle experience!! I highly recommend Art!!!

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