FX Caprara Volkswagen

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    June 9, 2020

    I had service yesterday service lady very nice however that people are very lax about wearing masks which is disappointing considering cover 19 still not... over talking about people coming in and out of building I don't know if they work there if the customers point is nothing forced and that's not good very unhappy about going there my wife Terry nervous the whole time did not feel safe,also bench outside needs to be replaced and people should not smoke in front of dealerships

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It is unsettling to see this feedback especially since customer safety remains our top priority. I appreciate you bringing this to my attention and I'...m going to address these concerns with my team so we can provide a more comfortable experience in the future. Thank you for your business, Neal Tyrrell - General Manager - (315) 788-8989

  • 4.0 out of 5
    June 6, 2020

    It was what I expected. Nice to have a clean, sunny waiting area while I waited for my service. It was good to know I could have a ride on their shuttle... if I had to wait too long. I appreciated the text confirming my appointment.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the wonderful feedback about our facilities and service! We are so glad to hear that you're a satisfied customer. Hope to see yo...u next time at FX Caprara Volkswagen!

  • 5.0 out of 5
    June 6, 2020

    I was satisfied with dealership as they were people friendly using the Corona speculations required.The dealership was clean and had limited workers to... ensure safety of there customers

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for trusting us at FX Caprara Volkswagen. Our team is dedicated to providing safe & efficient service for guests and I'm so glad that came t...hrough to you!

  • 5.0 out of 5
    June 5, 2020

    FX Caprara VW is great! They were super easy to communicate with. They provide excellent service with fast results. They have kind employees! I would... highly recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reviewing FX Caprara Volkswagen! It is our goal to provide every customer with a five-star experience and it is great to hear that came ...true for you!

  • 5.0 out of 5
    June 5, 2020

    Excellent service! Service was fast and professional. I went in for a recall and it was taken care of with no issues. Thank you. Definitely would recommend... and I will be back for service in the future if needed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the 5-star review! Providing quick and professional service is always the goal here at FX Caprara Volkswagen, and we are proud to know t...hat we hit the mark. We look forward to your next visit!

  • 5.0 out of 5
    June 2, 2020

    My wife and I had a very satisfying new car buying experience at F.X. Caprara VW thanks to the excellent assistance of sales person, Walter Young! We contacted... Walter early in the morning and he had the vehicle we were interested in ready to go when we arrived at the dealership. Before our test drive, Walter went over all the cars features and then sent us out. We returned impressed with the VW Tiguan. We sat down with Walt who asked us our needs to make a deal for the car, laid out our financing options, had someone look at our trade-in and we proceeded to come up with a deal that satisfied us very well. We agreed to the terms and our new Tiguan was ready to pick up later in the day at which time we were taken through the all the paper work by the dealership's finance person. Walter, again, went through features and controls of the vehicle and pointed us toward a VW website where we could find more information and instructional videos to help us familiarize ourselves with our new car. We've bought many cars over the years but our experience with FX Caprara VW and especially with Walter Young has been by far the best car buying experience we've had!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this review! It was our pleasure to work with you and your wife here at FX Caprara Volkswagen. Walter is an ...excellent member of our team, and we will certainly let him know that you appreciate his help! Safe driving in your new Volkswagen Tiguan!

  • 5.0 out of 5
    June 1, 2020

    Very easy going but very professional, was able to make the deal I wanted for the terms I was looking for with the vehicle I wanted without the time-wasting... back & forth. Jordan Northrup was my salesman, very patient and accommodating. Thumbs up!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! Providing professional and accommodating service is always the goal for us here at FX Caprara Volk...swagen, and we are glad that we could make it happen for you. We will certainly let Jordan know that you appreciate his help!

  • 4.0 out of 5
    May 30, 2020

    Clean and friendly. The sales dept were respectful and knowledgeable to my needs . This is the second vehicle I have purchased through them in 8 months... or so . I also traveled 60 Miles one way to complete the process of the purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for making the drive to see us at FX Caprara Volkswagen! It's a privilege to have earned your support and I am glad to hear that you enjoyed... the service & amenities at our location. We wish you safe travels in your newly purchased vehicle!

  • 5.0 out of 5
    May 30, 2020

    Great service. Had an issue with my car not starting took it right in analyzed it with no charge very happy car is running great now

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joey - It's wonderful to hear that your vehicle is running smoothly after your visit with us at FX Caprara Volkswagen. We are glad that you're happy! ...Thank you for your business.

  • 1.0 out of 5
    May 29, 2020

    Went to get my car fixed, was fixed correctly but the costumer service my one employee made it seem like I was a burden bringing in my car and giving them... money. The gentleman even said about my car once I was explaining the condition of it that they may not even want my car. This experience was so surprising that if this happens again, I'll never go back. Please fix the atmosphere of your work place...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Tyler - This is a disappointing review to read. I expect friendly and accommodating service from every member of my team, and I would like to speak wi...th you directly about what happened during your visit. Would you consider giving me a call?Thank you,Gerard Derouchie - Service Manager - (315) 788-8989

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