New 855-208-1591 Dealer Website
Used 855-207-0116 Email Dealer
Service 888-311-3571

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Reviews

Average Ratings

4.4
Average based on 7 reviews.
  • Always a good experience

    I always feel like I'm being taken care of by the service team at Marin County Ford. I have been coming here for about 2 years now and always fee...

    Dealer Response

    Thank you very much for the kind words and feedback, Sean! This is exactly how we want our clients to feel when working with us.


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    I always feel like I'm being taken care of by the service team at Marin County Ford. I have been coming here for about 2 years now and always feel like I'm getting treated right. I've had some bad experiences in the past with other local Ford dealers, so it helps me appreciate when I'm treated right. Thanks Marin County Ford!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you very much for the kind words and feedback, Sean! This is exactly how we want our clients to feel when working with us.


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  • Good service department

    Top notch service..Roger, good guy to deal with....ver knowledgable

    Dealer Response

    Thanks, Steve!


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    Top notch service..Roger, good guy to deal with....ver knowledgable

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks, Steve!


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  • Coming here for years

    My husband and I have lived in Novato for over 45 years and we have bought and had many cars serviced at Marin County Ford. Lots of our friends a...

    Dealer Response

    Thanks for the kind words, Karen!


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    My husband and I have lived in Novato for over 45 years and we have bought and had many cars serviced at Marin County Ford. Lots of our friends also come here. Friendly people always, appreciate their customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the kind words, Karen!


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  • Great experience!

    We had a great experience with Ford and their service department! They are very friendly and provided us with great service! Very quick and easy! ...

    Dealer Response

    Thank you very much for the feedback.


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    We had a great experience with Ford and their service department! They are very friendly and provided us with great service! Very quick and easy! Thank you Ford!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much for the feedback.


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  • Worst dealership ever

    I would give this place ZERO stars but that option is unavailable. Extremely dissatisfied by the professionalism of the Sales Manger of this deale...

    Dealer Response

    Thank you for your feedback. We are very sorry for your experience. We work hard to make everybody comfortable at our dealership and we failed in ...


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    I would give this place ZERO stars but that option is unavailable. Extremely dissatisfied by the professionalism of the Sales Manger of this dealership. BE WARNED when you go to this dealership they do not have any customer sevice skills at all. I was pre-approved from my credit union so I came into the dealership to purchase a new car and trade in my old car. Prior to visiting this establishment I had got my car appraised by a reputable nationwide dealership. Not only did they completely low ball me on my vehicle but they could not explain to me how or why they came to the price of the vehicle I was trying to purchase. When I asked how much did they get the used vehicle for, the sales manager sternly told me, "that's none of your business." He further exclaimed, "you are a consumer, you are here to spend money, you're telling me you drove an hour to this dealership to not buy this suv." I felt disrespected and treated as if I were a child. I have sold cars before and I understand the whole sales process but this experience has been by far the worst. After he realized I was upset he tried to save the sale but it was too late I grabbed keys and registration and I was out the door. My wife and I are so upset that we have given up on purchasing a vehicle. The general sales manager contacted me afterwards to apoligize for the fiasco and tried to salvage the sale. After explaining the situation the GSM understood and we parted ways...

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We are very sorry for your experience. We work hard to make everybody comfortable at our dealership and we failed in this instance. If there is anything we can do to make it up to you, please do not hesitate to contact a manager at 734.439.3500.


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  • Great sales team

    I couldn't be happier with my buying experience. Everyone I worked with at Marin County Ford was excellent. My salesman Ritchie was incredibly hel...


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    I couldn't be happier with my buying experience. Everyone I worked with at Marin County Ford was excellent. My salesman Ritchie was incredibly helpful and did everything he could to make the process as easy as possible. Glenn, the general sales manager, was fantastic as well. He went above and beyond anything that could be expected to make sure I left a happy customer - which I did. This is my second time buying with this dealership and I would recommend them to anyone even considering buying.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service, knowledgeable staff

    Salesman Ethan Stone is awesome and they got me a great new car with a great loan


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    Salesman Ethan Stone is awesome and they got me a great new car with a great loan

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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