[{"id":101104,"firstName":"Dusty","lastName":"Harrison","titleText":"Service Advisor","emailTxt":"dharrison@suburbancollection.com","empAvgRatingNbr":5,"empReviewCnt":45,"imageUrl":"http://cdn-user.dealerrater.com/images/5b40f7a8a46a.jpg","drDealerId":26084,"certifiedEmployee":false},{"id":235562,"firstName":"Dereck","lastName":"West","titleText":"Service Advisor","emailTxt":"dwest@suburbancollection.com","empAvgRatingNbr":5,"empReviewCnt":38,"imageUrl":"http://cdn-user.dealerrater.com/images/fb5fed092a07.jpg","drDealerId":26084,"certifiedEmployee":false},{"id":193534,"firstName":"Alex","lastName":"Upshur","titleText":"Sales Consultant","emailTxt":"aupshur@suburbancollection.com","empAvgRatingNbr":5,"empReviewCnt":34,"imageUrl":"http://cdn-user.dealerrater.com/images/619dd25bed01.jpg","drDealerId":26084,"certifiedEmployee":false},{"id":252012,"personPtyId":35980836,"firstName":"Mo","lastName":"Beidoun","titleText":"Sales Consultant","emailTxt":"mbeidoun@suburbancollection.com","empAvgRatingNbr":5,"empReviewCnt":26,"imageUrl":"http://cdn-user.dealerrater.com/images/786c054b2895.jpg","drDealerId":26084,"certifiedEmployee":false},{"id":314764,"personPtyId":34414900,"firstName":"Andrew","lastName":"Hueter","titleText":"Sales Consultant","shortBioText":"Prior to becoming a BMW Client Advisor, Andrew was a BMW master technician for 10 years. Outside of the dealership he can be found enjoying the outside camping, fishing, and hiking. He also enjoys woodworking and wrenching on cars. Andrew was born and raised in Ann Arbor, Michigan and just moved back after some time in Portland, Oregon. If he could take home any car off the lot it would be the BMW 650xi. 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BMW of Ann Arbor

(4.8) 349 reviews

Dealer on Cars.com since August 2014

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 10:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.8
349 lifetime reviews. Includes reviews of BMW of Ann Arbor from DealerRater.com
  • Great New Car Buying Experience

    I was in the market to buy a new car so stopped at BMW of Ann Arbor. From the moment I walked in, the experience was nothing short of excellent. Eva...n, Mo, Brian and Ray were great to work with. It was the first time I actually enjoyed buying a car. Thanks so much.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive feedback! We hope to serve you again soon!


  • Not Going Back... Ever...

    I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. T...his dealer (sales rep Justin Fagan to be precise) treat you like trash. I think it was because I just woke up and put on a jacket over my house clothes because my brother in law asked to go in a rush. His wanted to see his options and this sales rep didn???t even want to give any number. We should???ve went somewhere else instead of wasting our time here. Today, we had to rush and buy an used 5series just to get a car for him since his lease ended. Now he plans to buy the new x5 model when the new model comes out in 2018. But yeah, he is not going to come back here.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    BMW of Ann Arbor

    We are sorry to hear about your recent experience with us. Please kindly contact our Retail Operations Manager, Bob Gabardy at 734-663-3309 or bgabar...dy@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.


  • Excellent Transaction on new 2018 BMW X3

    This is my third vehicle purchase from the dealership. In everyway, the sales staff made sure this deal was good for me and satisfied all my needs.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We hope to serve you again in the future!


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See All In-Stock Inventory


Service & Repair

Service Reviews

4.8

96 lifetime reviews of the Service Department.
Includes reviews of BMW of Ann Arbor from DealerRater.com

  • BMW service

    Excellent service, got my service done in a timely manner. Very courteous staff. Recommending to everyone for the BMW Ann Arbor. Aaron is very profess...ional.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We hope to have the pleasure of serving you again soon!


  • Excellent Service Regardless of the Isse

    I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix... it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    BMW of Ann Arbor

    Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience wit...h us!


Read all Service & Repair reviews
Service Pricing

    Air Filter Replacement

    $31.56 and up*

    Brake Diagnosis

    $144.88

    Battery Service

    $57.44

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 178 Offers on 24 Models

About Our Dealership

Dealer on Cars.com since August 2014

At BMW of Ann Arbor, you can feel more at home from the second you walk through the doors to our showroom.

Not only do we offer an array of excellent new BMW models on location, but we also have a large inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and BMW lease for your needs.

"Make the Choice!"

Top Reviewed Employees

Dusty Harrison

Service Advisor

45 reviews

Dereck West

Service Advisor

38 reviews

Alex Upshur

Sales Consultant

34 reviews

Mo Beidoun

Sales Consultant

26 reviews

Andrew Hueter

Sales Consultant

5 reviews
BMW of Ann Arbor
501 Auto Mall Dr Ann Arbor, MI 48103
New (888) 584-2181
Used (888) 571-4033
Service (888) 585-8910
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