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Sales 10:00 AM - 5:00 PM
Service 8:00 AM - 3:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 10:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

4.8
323 lifetime reviews. Includes reviews of BMW of Ann Arbor from DealerRater.com
  • Competent and professional

    BMW of Ann Arbor was the only dealership in the area where I could find a certified pre-owned 328i GT which is the vehicle I wanted. Our negotiati...

    Dealer Response

    We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you aga...


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    BMW of Ann Arbor was the only dealership in the area where I could find a certified pre-owned 328i GT which is the vehicle I wanted. Our negotiation was straight forward with little hassle and I am very pleased with the car. My first regular service appointment was efficiently handled and in both situations, I was treated as a respected customer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!


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  • Very disappointed with BMW OF ANN ARBOR service.

    Very disappointed with BMW OF ANN ARBOR service. For last 2.5 year the service department has never finished in time. I called a head ( two days...

    Dealer Response

    Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experie...


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    Very disappointed with BMW OF ANN ARBOR service. For last 2.5 year the service department has never finished in time. I called a head ( two days prior and requested they order a tire for my X3) I had appointment for 4 pm. I dropped car off DEREK said 1 1/2 hrs. My husband drove me home! Derek called me 1 hr 35 minutes later saying it just needed to be washed. ( asked if I wanted to pick up car tomorrow) I said no, I needed for work in the morning ! I drive to the dealership (15-20) minutes later my tire was not fixed had not even started it! I waited another 40 minutes for tire and still did not wash my car! ( it nice to wash but more importantly I need my car) I watched BMW service person get in car ( clients or dealership) car and squeal tires out of parking lot. Obviously I complained about my experience! Derek was very unprofessional. He almost throw my keys to me after the service because I started complaining about time frame they arrange. My car keys smelled like strong smoke. I guess someone went for the smoke break while I was waiting on my car...I do not smoke and it's was very unpleasant smell. It's easy to sell the car but hard to be the best in servicing them!! I Had much better experience with Chevy dealership. Bmw service is really a big disappointment for me. BMW is an elite car and I expect Much better service! 1) Untimely service for simple tire and tell me it is done to come down and wait longer! 2) Unprofessional service ( service guy driving stupid) and I know other employees saw it because they said to each other why is he driving like a idiot! Derek almost threw keys to me after I express this same topics in letter I am writing you! 3) BMW is elite vehicle and your service department has continually been very slow with more complex incidents hard to get loaner. (Shuttle service would be great for lengthy daily repairs)

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our Service Manager, Mark Wade, at 734-663-3309 or mwade@suburbancollection.com at your earliest convenience.


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  • Great service!
    May 17, 2017

    BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service ...


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    BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I have always received top quality. I never feel like they are trying to oversell me services - I appreciate their professionalism. I also enjoy the car ride service they provide via Poppi. She is a delight and a wonderful added bonus to a great service experience!

    Does recommend this dealer
    Came in for service or repair

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Service & Repair

About Our Dealership

Dealer on Cars.com since August 2014

At BMW of Ann Arbor, you can feel more at home from the second you walk through the doors to our showroom.

Not only do we offer an array of excellent new BMW models on location, but we also have a large inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and BMW lease for your needs.

"Make the Choice!"