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Mercedes-Benz of Ann Arbor

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Ann Arbor Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2014

There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you.

...


First and foremost, we're renowned in the greater Ann Arbor, Westland, Novi, Detroit and Canton MI areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.

"Make the Choice!"

Service

Wheel Balance

$89.95

Oil, Filter Change

$149.95 and up*

Tire Rotation

$29.95

Air Filter Replacement

$149.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
452 lifetime reviews. Includes reviews of Mercedes-Benz of Ann Arbor from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    We had a great experience at Mercedes of Ann Arbor! We've been to other Mercedes dealers in MI, but never felt welcome, and always felt rushed even on... a slow day. The people in Ann Arbor are amazing, kind, responsive and incredibly well educated on their products. I love my new GLE350, and I am so happy I drove a little farther for outstanding service!

    Not Applicable
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Catmama, thanks for your praise and kind comments about our team! We are so glad to know you love your GLE350! We look forward to helping you and any ...family or friend that you refer to us. All the best, Mercedes-Benz of Ann Arbor team


    Worked with:
    Mick Hurley

    Sales Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    October 8, 2019

    The installation of a new hood ornament was speedy and a generally easy and pleasant operation, due to the service associate Shawn Durham. It is always... a tremendous pleasure to do business with him.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James- Thank you for the positive review. We are always here and ready to help with your future services. Please pass along the wonderful experience ...to all of your friends! Thank you, Mercedes-Benz of Ann Arbor


    Worked with:
    Shawn Durham

    Service Advisor

    (5.0) 47 reviews

  • August 24, 2017

    I cannot imagine a better person to work with. Christi was excellent. She was so pleasant and knowledgeable. We have found a new friend. Her knowledge... of the vehicle is amazing. Her interest in our well being is exactly what anyone should desire.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Howard, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you... again in the future!

  • 1.0 out of 5
    September 19, 2019

    Two times I was quoted one price over the phone and then arrived to be told another price. Last week I went in for a 20 dollar headlight and was told... it would be 220 because they needed to go into the wheel well to change it. I said nevermind and changed the bulb myself In about 2 min without going through wheel well. I attempted to call both service and general manager and after one week have received no response. This dealership is full of deceitful snakes and I would not trust them

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Davis

    Service Manager

    NOT RATED

  • 1.0 out of 5
    June 3, 2019

    Drop S550 for repair over a week and half ago, never contact me on any update, I always have to call them then leave message and wait for return call.... Claim they order parts but don’t know when they will arrive, or how long the body repairs will take. Shaun even told me there are plenty of other dealers in the area if your not happy. Didn’t seem interested in keeping me a Mercedes customer. There method of repair is to reset the fault code and if it doesn’t reappear then all good, no need to look for root cause, customer will bring the car back again and again. If fault code reappear, replace module don’t need to look at external sensor or connectors which are the highest failure points in the electronic. They seem to be understaffed in the service department and it definitely is showing. Maybe it time to switch brands or drive to novi. I even walk the front lot looking at the cars and not a single sales person greeted me. Go down the street to the Lexus dealership and before you close your car door there is someone greeting you.

    1.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are wil...ling, please reach out to us at (734) 663-3300 to discuss this further with our service manager.


    Worked with:
    Shawn Durham

    Service Advisor

    (5.0) 47 reviews

  • 5.0 out of 5
    April 17, 2019

    I purchased a vehicle (from Francis Nwankwo) and couldn't be happier. Having just recently been in an accident, he was happy to work with both my father... and myself (as I was able). The sales process was simple, the vehicle was very carefully detailed and prepared, and it was a pleasure speaking with the other staff. Louie Richards was also very helpful and made the paperwork and payment a breeze! I highly recommend this dealership, and absolutely recommend Francis for sales. He even picked me up, as my previous vehicle was totalled. His attention to detail as well as his kindness and clear interest in making sure everything was in order was simply phenomenal. Once the sale was completed, he made sure I was happy with the purchase, and had a staff member drive with me and top off the tank on their dime, before I headed home. It really doesn't get better than this!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dylan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. Your recommendation means so muc...h to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Francis Nwankwo

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    January 25, 2019

    After purchasing a 2007 M. Benz CLK550 convertible from Suburban Toyota of Farmington Hills (Michigan) in late Dec, the check engine light came on after... a week of ownership. The service manager Ryan at the Toyota Dealer told me to take the vehicle into a local M. Benz dealership. I took the car into Mercedes Benz of Ann Arbor and was greeted by Shawn Durham who was just Outstanding..Although repairs came to $6000.00, Shawn went out of his way to explain in detail the repairs that needed to be addressed right away. After contacting the Toyota store where the vehicle was purchased Cody the sales manager suggested we trade the vehicle in rather then help with the cost of repairs. Shawn also with the help of Beth in the car rental dept, put in in a new vehicle during the entire time my vehicle was in service . Five stars Shawn and Beth for the CARE AND COMPASSION, this is the meaning of customer service...Be Forever blessed. Luther

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your praise and kind comments about our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have a...n awesome day!


    Worked with:
    Shawn Durham

    Service Advisor

    (5.0) 47 reviews

    Beth Chavez

    Service Coordinator

    NOT RATED

  • 5.0 out of 5
    January 19, 2019

    Being 40 minutes from anyMercedes dealership put me in the position of doing a lot of internet homework and making phone calls. I made appointments at... other dealerships to view vehicles and upon arrival the prices were different and they had to play musical cars to get the vehicle I wanted to purchase out of a tiny parking lot. That wasn't the case with Christi Armstrong at Mercedes Benz of Ann Arbor. Upon my arrival the car was clear of snow, running, and already at the front door with my name hanging from the rear view mirror. After driving the vehicle, the prices discussed on the phone were the same in the dealership. My purchase of my C300 was a very enjoyable experience from start to finish. Do yourself a favor and call Christi at Mercedes Benz of Ann Arbor.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    January 11, 2019

    Excellent attention and service provide! It was fast and tailored to our needs. Our salesperson Mickey Hurley was the best. The manager Dan Wilson also... attended us really well. Thank you so much! I strongly recommend !!

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor! Your recommendation means so much to us... and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Mick Hurley

    Sales Consultant

    (5.0) 10 reviews

    Dan Wilson

    Finance Director

    (5.0) 24 reviews

  • 5.0 out of 5
    January 2, 2019

    I have been a long time customer of Mercedes Benz of Novi, and was working a deal on a new GLE with my salesman there. I decided to come by after hours... on a Friday and see if I could find the color combination in person to confirm the deal. An hour after close I was approached by Mick Hurley and explained to him upfront what I was doing. He didn't try to flip me on to his car, but he was genuine and cared enough about my purchase that he found the exact match I was looking for and was helpful and informative. He told me he'd be happy to go through the car with me and would love to service the vehicles locally as I Live in Ann Arbor. I left and about 2 days later I found a thank you card in my mailbox from Mickey; he thanked me for coming by and reiterated he'd be happy to assisting in going through any questions I have on the new vehicle, he provided his card as well as the service managers. As someone who has been in sales their entire life Mickey impressed me beyond belief. It wasn't his product knowledge, the car, or convenience of the vehicle that made me commit to Mickey, it was his character. I told him I wasn't buying a car from him, an hour after close, most sales guys wouldn't have made it even that far.. but to go the extra mile and write a card just to offer his assistance that's incredibly admirable. Since then he's touched base constantly and been nothing short of incredible. I paid more to buy from a Mickey because of his approach, compassion for his customers, and his genuine approach. This young man is a pleasure to deal with and I look forward to working with him again in the future.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one ...priority, and we¿¿¿re happy to hear that Mick exceeded your expectations. Thank you again for choosing us, we look forward to having you as one of our valued customers for many more years to come!


    Worked with:
    Mick Hurley

    Sales Consultant

    (5.0) 10 reviews

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