Mercedes-Benz of Ann Arbor

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
395 lifetime reviews. Includes reviews of Mercedes-Benz of Ann Arbor from DealerRater.com
  • GREAT EXPERIENCE, THANK YOU!

    Great experience. You cant go wrong at AA Mercedes. Thank you to our MVP Sales Gal Christianna Armstrong, and many thanks to the Ann Arbor Mercede...


    Show Full Review

    Great experience. You cant go wrong at AA Mercedes. Thank you to our MVP Sales Gal Christianna Armstrong, and many thanks to the Ann Arbor Mercedes Dealership. Youve earned our business for life!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Lacks attention to detail; Truly poor customer service
    April 6, 2017

    Truly poor customer service. Bottom line: attention to detail is poor and does not even come close to what I expect from any reputable dealership,...


    Show Full Review

    Truly poor customer service. Bottom line: attention to detail is poor and does not even come close to what I expect from any reputable dealership, let alone a luxury brand. Long review below. I wasn't impressed with the service from our first visit. Our first trip in was a super cold, January day. We test drove an SUV, and the salesman pulled it around, but did not allow it to warm up before taking us out for the test drive. I KNOW that this seems like a silly thing to complain about, but it's a luxury dealership and their attention to detail should be on point. We ended up purchasing a certified 2014 GL. My husband went to pick it up, and when I got in it the next day I noticed that the detail job was not thorough at all and that the gas tank was on empty. Never in my life have I purchased a car, new or pre-owned, and left the dealership with my tank on empty. We knew that there still needed to be a repair to the rear entertainment system. I contacted our salesperson multiple times and it ended up taking SEVEN WEEKS to get the repair scheduled. I got passed around so many times that I'm convinced that they were hoping that I'd give up and not actually get it repaired. The communication from our salesperson was poor and it was always reactive, never proactive. Also, we couldn't activate the Mbrace account because it hadn't been deactivated by the previous owner's and the dealership didn't do what they needed to do before we purchased it. We finally got the repair scheduled and I took my car in this morning (9am). I was hopeful that it would be a seamless process, and it looked good from the beginning. They had a loaner car ready to go and I was quickly on my way. I didn't hear anything from the dealership as the day progressed, and I finally called at 5pm to make sure that they were going to call me when my car was ready. I spoke to the person in charge of my service and he said that he'd call. I wasted two hours on that side of town waiting for the phone call, and finally at 7pm I decided to call again. No answer. So, I'm assuming that the service department closed and that they needed to keep my car overnight. Not a huge deal, but COMMUNICATE with me. I love my GL, but I will not do business with MB of Ann Arbor again.

    Does not recommend this dealer

    Hide Full Review
  • Exemplary customer service.
    April 4, 2017

    Christi Armstrong provided exemplary customer service. She kept me apprised of the status of my new car delivery and had it ready the moment I ste...


    Show Full Review

    Christi Armstrong provided exemplary customer service. She kept me apprised of the status of my new car delivery and had it ready the moment I stepped into the dealership as promised. She was considerate to follow up with me to ensure that the car was meeting my expectations.

    Does recommend this dealer

    Hide Full Review
  • Thoroughly professional
    February 28, 2017

    Chrstianna was very knowledgeable and helpful. while my Smart car acquisition was not a high dollar item, you would have thought I was purchasing ...


    Show Full Review

    Chrstianna was very knowledgeable and helpful. while my Smart car acquisition was not a high dollar item, you would have thought I was purchasing the most expensive Mercedes available with the service she provided.

    Does recommend this dealer

    Hide Full Review
  • Exceptional in every respect
    February 15, 2017

    The sales staff was excellent in every respect. Christianna Armstrong was knowledgeable about every aspect of the automobile she sold me. Hands do...

    Mercedes Benz of Ann Arbor

    We are happy you had such a great experience with Christianna at our dealership. Customer service is our number one priority and we look forward t...


    Show Full Review

    The sales staff was excellent in every respect. Christianna Armstrong was knowledgeable about every aspect of the automobile she sold me. Hands down the best experience I have had at a dealership.

    Does recommend this dealer
    Mercedes Benz of Ann Arbor

    We are happy you had such a great experience with Christianna at our dealership. Customer service is our number one priority and we look forward to serving you again!


    Hide Full Review
  • Buying from afar
    January 31, 2017

    We were looking within a 500 mile radius for a certified low mileage Mercedes with certain options and specific color. We found the car online at ...

    Mercedes Benz of Ann Arbor

    Bill, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive expe...


    Show Full Review

    We were looking within a 500 mile radius for a certified low mileage Mercedes with certain options and specific color. We found the car online at Mercedes of Ann Arbor, but we were in TN. Mickey patiently answered our questions through several calls. I purchased and airline ticket to Detroit and Mickey picked me up in the car. The 25ish mile ride back to dealer allowed a thorough check of the car. The car was as represented in the photos and the telephone conversations with Mickey. The car performed well on my 500+ mile drive back to TN. Thank you Mickey

    Does recommend this dealer
    Mercedes Benz of Ann Arbor

    Bill, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Mickey! We hope to serve you again!


    Hide Full Review
  • How buying a car should be.
    January 16, 2017

    Micah helped me out and answered any of my questions I had. No pressure on his part, about a week or two later I called to ask about the lease pr...

    Mercedes Benz of Ann Arbor

    Jim, congratulations on the new Smart Car, we are always happy to hear from satisfied customers such as yourself. We look forward to helping you w...


    Show Full Review

    Micah helped me out and answered any of my questions I had. No pressure on his part, about a week or two later I called to ask about the lease program that Smart had, I get the news letter from them because I have a 09 Passion. Called again to see what they had in stock and I let him know what I wanted and what I was willing to do. He called me back and it was a go. Came in talked for few minutes, we went to lunch while they were getting the car prepped, came back signed and out the door with a new Smart car. Very quick and not pain. Like I said "How buying a car should be." Thanks Micah for making this the best experience ever.

    Does recommend this dealer
    Mercedes Benz of Ann Arbor

    Jim, congratulations on the new Smart Car, we are always happy to hear from satisfied customers such as yourself. We look forward to helping you with the next one!


    Hide Full Review
  • Incredibly helpful dealership and salesperson
    January 7, 2017

    Although I had done my research and was interested in Mercedes-Benz, it was my salesperson who truly impacted my final decision. Micah Goss was in...


    Show Full Review

    Although I had done my research and was interested in Mercedes-Benz, it was my salesperson who truly impacted my final decision. Micah Goss was incredibly helpful and knowledgeable. His interest seemed genuine. He gave me the necessary time and information to make a good decision. He also worked closely with the managers to make sure we could come as close to my budget as possible. I likely would not have gotten a new car that day had it not been Micah as my salesperson.

    Does recommend this dealer

    Hide Full Review
  • Great overall experience
    January 5, 2017

    I went in with very specific requests and Micah was able to not only find me exactly what I needed but made the experience very easy. Very honest ...

    Mercedes Benz of Ann Arbor

    We are so happy we were able to make your car buying experience with Micah a pleasurable one. Congratulations on the new vehicle and we hope to se...


    Show Full Review

    I went in with very specific requests and Micah was able to not only find me exactly what I needed but made the experience very easy. Very honest with his approach and extremely knowledgeable.

    Does recommend this dealer
    Mercedes Benz of Ann Arbor

    We are so happy we were able to make your car buying experience with Micah a pleasurable one. Congratulations on the new vehicle and we hope to serve you again in the future!


    Hide Full Review
  • Outstanding sales experience, start to finish.
    January 4, 2017

    Recently leased a 2017 AMG C43. Ismail did a spectacular job explaining the vehicle and options and went out of his way to accommodate several sp...

    Mercedes Benz of Ann Arbor

    We are so happy we were able to make your car leasing experience with Nick and Ismail a pleasurable one. Congratulations on the new 2017 AMG C43 a...


    Show Full Review

    Recently leased a 2017 AMG C43. Ismail did a spectacular job explaining the vehicle and options and went out of his way to accommodate several special requests. He continues to have great follow-through after delivery. I also met with GM Nick Berinti, who came up with very fair lease terms. I enjoyed working with both Ismail and Nick. My experience at the dealership was outstanding and the C43 is an amazing vehicle! Thanks!!

    Does recommend this dealer
    Mercedes Benz of Ann Arbor

    We are so happy we were able to make your car leasing experience with Nick and Ismail a pleasurable one. Congratulations on the new 2017 AMG C43 and we hope to serve you again once your lease is up!


    Hide Full Review