Reviews
Write a reviewNo haggle
It was quick and easy and I did not have to haggle. Richie in the Internet Sales Department just gave me an offer that I couldn't refuse.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christopher, Thank you for your feedback, and congratulations on your new car! I am pleased to read that Richie made your visit quick and easy. If there is anything else we can do for you, please feel free to come back and see us any time! Thanks again, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Good Sales Experience
Excellent salesman who did not pressure me at all. I feel I got the car and leasing deal I was looking for, appreciate all the good service thus far.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review, Lee! It is wonderful to know that our team provided you with the pressure-free service that Norm Reeves Honda is known for. Please feel free to call or stop by if there is anything we can help you with in the future! Best, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Excellent customer service and atmosphere
My car buying experience with Sebastian was outstanding. He displayed professionalism, enthusiasm, and excellent customer service throughout the entire process!!! Also, Moe displayed these attributes as well while assisting me with various questions and allowing me to testdrive the vehicle. I enjoyed the small dealership atmosphere without the pressure that most dealers put on their customers to get an immediate sale. Moreover, at Norm Reeves Honda the sales managers, Richard and Stephen were happy to match other dealer's competitive offers, which ensured me that I was getting a great deal for my 2015 Honda Accord EX-L. I would definitely buy another Honda from this dealership in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, On behalf of our entire team, I sincerely thank you for taking the time to write such kind words about your car-buying experience. Our staff works hard to create a stress-free, welcoming environment for each and every customer. Sebastian and Moe will be very pleased to hear that they successfully provided this to you. Congratulations on your new Accord! We hope you are enjoying it so far, and we look forward to helping you again for your future Honda needs! Sincerely, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Great service
Service was timely and completed to my satisfaction. Tom provided great service, as expected, which is why I selected him as my advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, Thank you for your feedback and positive rating! Tom is an excellent service advisor, and we appreciate all that he does to ensure the satisfaction of our customers. I am happy to hear that he provided you with a quick and hassle-free appointment, and I hope you will continue to come to us for anything you need in the future! In the meantime, don't forget to follow us on Facebook and Twitter to stay informed about our news and events. Best, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Great service
Our service advisor, Roy, has been working with my family and our three Hondas for the last several years. He has always given us wonderful service and is real credit to Fladeboe and now to you and Norm Reeves.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Geordie! It is great to hear that you have been consistently impressed with the service provided by Roy. I am also pleased that your experience with the new Norm Reeves Honda management has been positive. We hope to continue to gain your loyalty as we implement new and exciting changes to improve the store even more! If you have any additional feedback, please reach out to us. Best, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Awesome
Brett Ritchie was knowledgeable and very easy to talk to, he was not pushy in any way and allowed us to make decisions when we were ready. He provided appropriate insights into the vehicles I was interested in and also made some suggestions to other vehicles that may have fit some of the requirements I was looking for. He was trustworthy and that really made the new car buying experience a pleasant one that I would actually look forward to working with Brett again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Shane, for writing this excellent review about your visit with us! Brett is an asset to our team, and it is encouraging to hear that he impressed you by delivering on our promise of pressure-free and professional customer service. I am happy that the entire experience was pleasant. We look forward to assisting you with any of your future needs, be them in sales or service! Best, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Great first time experience
The reason we purchased from Norm Reeves was because of Moe Abiri. We planned on getting quotes exclusively on-line, but needed to see the car in person. We didn't look forward to this because we had no intentions of buying, but it was necessary to make sure we wanted an Accord. We showed up at Norm Reeves and Moe approached us asking if we needed help. After a short conversation we mentioned we weren't ready to buy and just looking, and he didn't pressure us at all. Gave us his card, left us to browse and let us know he was around if we needed him. Because of that positive interaction, we returned to Moe after getting all the online quotes from other dealers to see what he could do. He was able to match the quoted price from another Honda dealer and after a short test drive we made the purchase. I mentioned from the start that I was not looking for any addons and just wanted whatever came standard, and there was never any pressure to add any extra features on. We got exactly what we wanted at a price we were happy with. Everyone was friendly, we received calls throughout the week after buying to make sure we were happy with the car, and we would recommend purchasing from Moe Abiri and Norm Reeves to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joel, Thank you for this great feedback, and congratulations on your new Accord! I am happy to hear you are enjoying it so far. At Norm Reeves Honda, we strive to ensure that no question or concern goes unanswered, and it is encouraging to know that Moe was able to show you his dedication to exceptional customer service. We are committed to helping each customer get behind the wheel of a Honda that suits their needs and includes all the features to accommodate their lifestyle. We are happy this was provided to you, and we look forward to working with you again in the future! Thanks again, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Great Service Clean Facility
Back when N.Reeves was 'Fladeboe' I purchased my vehicle in 2007. I have always had it serviced here w/ "John" in Service Dept. Recently a vehicle backed into my (R) fender leaving damage. John R. in the collision/ service dept. along with his assn't Janet' Took excellent care of me and my vehicle was repaired. From beginning to end everything was handled in a timely manner. I am very glad that Service & Collision Dept. of the now Norm Reeves Corp. have maintained the employes from Fladeboe who continue Mr. Fladeboes mantra, " Place yourself in the customers' shoes". Thankyou Lori Cirvello "Happy Customer"
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lori, Thank you for your kind words! We want to ensure that customers of the previous dealership feel completely welcome at the new Norm Reeves Honda store. Reviews like yours help us know that we are meeting the needs of our customers, and we appreciate you taking the time to share this feedback. I am happy to hear that our team was able to handle your vehicle repair in an efficient and professional manner. We hope you will continue to come to us for anything you need! In the meantime, please be sure to like and follow us on Facebook and Twitter. Best, Brad Mugg | General Manager | bmugg@normreevesirvine.com
Good experience
It was only because of Christopher Ebhabha i made this new purchase. He was really warm and super friendly throughout the process of helping me what i was looking for. I really appreciated the all the help Chris and his team did for me. Very good buying experience. Would recommend this dealership to any prospective buyer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am thrilled to hear that Christopher was able to help make your car purchasing experience enjoyable! He is a huge asset to our team and will be thrilled to hear your praises. We truly appreciate your recommendation, and please let us know if there is anything else we can help you with in the future. Enjoy your new vehicle! Brad Mugg | General Manager | bmugg@normreevesirvine.com
Honda Civic CNG maintenance service
I took my Honda Civic CNG for routine maintenance. Roy was extremely helpful and professional. He explained what needed to be done in detail and helped me to save cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair